Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
  • Well-organized scheduler with demonstrated knowledge of healthcare procedures and administrative operations in in home health care environments. Experienced with insurance forms, charts and other business correspondence
  • Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in relyfy, kinnser ,and axiscare.
  • Seasoned Scheduler adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.
  • Business operations
  • Planning and coordination
  • Process improvement
  • Problem resolution
  • Communications
  • Supervision
  • Team management
  • Administrative support
  • Customer service
  • First Aid/CPR
11/2016 to Current
Scheduler Coordinator Country Meadows Retirement Communities Bridgeville, PA,
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Created and maintained accurate and confidential patient files.
  • Maximized office efficiency by answering more than ten incoming calls per day to provide office information and transfer calls to desired personal.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Documented production volume, materials consumption and quality issues in relyfy to keep management well-informed and support proactive planning.
  • Verified prices and computed totals to complete accurate invoices.
  • Revised production schedules to account for changing designs, shortages and other types of interruptions.
  • Resolved complaints and eliminated delays by collaborating with clients and updating strategies.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Consulted with department supervisors and care teams to evaluate needs and discuss corrective actions for individual concerns.
  • Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
  • Submitted new system orders and completed related paperwork.
  • Entered information into relyfy to update caregiver and client status reports.
  • Updated reports and daily logs for management use and permanent files.
  • Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions.
06/2014 to 04/2018
PC Technician Banner Engineering Huron, SD,
  • Assisted All patients with bathing, toileting, eating, and closely monitoring conditions and safety.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Cleaned houses and living spaces, ran errands and cooked meals for over 25 Alzheimer's patients daily.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Kept detailed records of patient care, any progress, medication administration and changes in health or other conditions.
  • Laundered clothing and bedding and changed linens two times per week to prevent spread of infection.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Educated families and patients on potential plans for hospice care, including any and all options.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Assisted patients with bladder and bowel needs by helping to restroom, emptying and cleaning catheters.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Organized personal and professional calendars.
  • Led physical therapy activities such as exercise and walking to help patients regain range of motion, build muscle and heal injuries.
03/2002 to 07/2003
Package Handler Fedex Lewisville, TX,
  • Earned reputation for good attendance and hard work.
  • Completed loading trucks resulting in [Result].packages sent out on time.
  • Handled all delegated tasks, including [clean up] and safety concerns.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 06/2004
High School Diploma:
California Area Senior High School - Coal Center, PA

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Resume Overview

School Attended

  • California Area Senior High School

Job Titles Held:

  • Scheduler Coordinator
  • PC Technician
  • Package Handler


  • High School Diploma

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