Well-organized scheduler with demonstrated knowledge of healthcare procedures and administrative operations in in home health care environments. Experienced with insurance forms, charts and other business correspondence
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in relyfy, kinnser ,and axiscare.
Seasoned Scheduler adept at managing diverse medical administrative needs in high-volume, patient-centered settings. Proficient in coordinating charts, collecting payments and managing forms. Highly organized and resourceful with excellent judgment and multitasking abilities.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Addressed, documented, and responded to incoming and outgoing calls and correspondence.
Created and maintained accurate and confidential patient files.
Maximized office efficiency by answering more than ten incoming calls per day to provide office information and transfer calls to desired personal.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Collaborated with management, sales and engineering to adjust plans and maintain targets.
Documented production volume, materials consumption and quality issues in relyfy to keep management well-informed and support proactive planning.
Verified prices and computed totals to complete accurate invoices.
Revised production schedules to account for changing designs, shortages and other types of interruptions.
Resolved complaints and eliminated delays by collaborating with clients and updating strategies.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Consulted with department supervisors and care teams to evaluate needs and discuss corrective actions for individual concerns.
Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
Submitted new system orders and completed related paperwork.
Entered information into relyfy to update caregiver and client status reports.
Updated reports and daily logs for management use and permanent files.
Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions.
06/2014 to 04/2018
PC TechnicianBanner Engineering – Huron, SD,
Assisted All patients with bathing, toileting, eating, and closely monitoring conditions and safety.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Cleaned houses and living spaces, ran errands and cooked meals for over 25 Alzheimer's patients daily.
Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Kept detailed records of patient care, any progress, medication administration and changes in health or other conditions.
Laundered clothing and bedding and changed linens two times per week to prevent spread of infection.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
Educated families and patients on potential plans for hospice care, including any and all options.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Liaised between doctors and patients about care plans, progress and changing health conditions.
Assisted patients with bladder and bowel needs by helping to restroom, emptying and cleaning catheters.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Organized personal and professional calendars.
Led physical therapy activities such as exercise and walking to help patients regain range of motion, build muscle and heal injuries.
03/2002 to 07/2003
Package HandlerFedex – Lewisville, TX,
Earned reputation for good attendance and hard work.
Completed loading trucks resulting in [Result].packages sent out on time.
Handled all delegated tasks, including [clean up] and safety concerns.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 06/2004
High School Diploma: California Area Senior High School - Coal Center, PA GPA:
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