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scheduler coordinator resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Hardworking and reliable scheduler with strong ability in commitment and honest hard work. Offering great people skills, responsible and positive. Highly organized, proactive and punctual with team-oriented mentality. Enhances office operations by staying on top of patient and staff needs at all times. Experience with Microsoft Word, Microsoft Powerpoint, and Microsoft Excel providing excellent experience with electronic recordkeeping and important documentation.

Skills
  • Customer Service
  • Detail-Oriented
  • Advising Patents
  • Medical Charting
  • Submitting Daily Reports
  • Verbal and Written Communication
  • BLS Certified
  • CPR Certified
  • Cleaning and Sterilizing
  • Administrative Support
  • Appointment Scheduling
  • Organization and Time Management
  • Time Management
  • Patient Referral
  • HIPAA Compliance
  • Staff Leadership
  • Office Coordination
  • Computer Proficiency
  • Referral Verification
  • Employee Scheduling
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Cash Handling
  • Data Entry
  • Documentation Review
  • Patient Health Information Access
  • Current Medical Assistant Certification
  • Flexible Schedule
  • Insurance Authorizations
  • Patient Eligibility Requirements
  • Medical Records Verification
Experience
10/2020 to Current
Scheduler Coordinator Catholic Health Initiative Lakewood, CO,
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Called patients to schedule home health appointments, consistently double-checking information and availability.
  • Called patients to schedule home health appointments, consistently double-checking information and availability.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Prepared new charts, updated existing charts and managed records transfers between offices.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Communicated with patients to gather intake data and verify chart information.
  • Assisted with hospital admissions and paperwork.
  • Answered 100+ average daily phone calls to schedule appointments and address patient inquiries.
  • Assist clinicians with their schedules to visit patients at their homes.
  • Contact hospitals, rehabs, and assistant living facilities to obtain patients' documentation.
  • Schedule patients' appointments for nurses, physical therapists, and etc.
10/2020 to Current
Certified Nursing Assistant Holy Redeemer Health System Philadelphia, PA,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas, and nursing stations.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Documented activities and recorded information in EMR system.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Engaged with patient family and friends to provide courteous visit experience.
01/2020 to 06/2020
Cashier The Paradies Shops Jamaica, NY,
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.
05/2015 to 12/2018
Cashier/Trainer Circle K Stores, Inc. Frisco, TX,
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed payments for customers quickly and accurately to exceed productivity standards.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education and Training
Expected in 05/2018 to to
Associate of Applied Science:
Wallace State Community College - Hanceville - Hanceville, AL
GPA:
Expected in 05/2016 to to
High School Diploma:
Eufaula High School - Eufaula, AL,
GPA:
Certifications
  • Certified Nursing Assistance License - 2020 - Present

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Resume Overview

School Attended

  • Wallace State Community College - Hanceville
  • Eufaula High School

Job Titles Held:

  • Scheduler Coordinator
  • Certified Nursing Assistant
  • Cashier
  • Cashier/Trainer

Degrees

  • Associate of Applied Science
  • High School Diploma

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