Solutions-oriented and analytical professional with notable expertise and proven success developing and implementing complex technical solutions to increase productivity and efficiency for an organization or company. Strategic and consultive approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others. Motivated to learn and grow as a professional within any organization. Committed to delivering exceptional service, excellence and proven approaches that meet customer requirements and achieve process efficiencies.
Skills
Verbal and Written Communication
Customer Service
Analyze financial records
Data Archiving
Communication Skills
Quality Assurance
Attention to Detail
Documentation and Reporting
Project Management
Project Team Coordination
Vendor Selection
Work Planning and Prioritization
Testing and Troubleshooting
Systems Analysis
Experience
01/2019 to Current
Scheduler and Technical Coordinator The Maryland Oral Surgery Group – City, STATE,
Reviewed incoming orders and assigned appointments to maintain a demanding schedule within the dental office.
Consulted with customers to understand their desires and suggest the best oral products and services to meet their needs.
Reviewed blueprints and specifications to understand each oral surgery and plan the correct sequence, minimizing errors and avoiding wasted materials.
Operated technical imaging machine to obtain X-rays, and 3D imaging of patients teeth.
Maintained project schedules by managing deadlines and adjusting workflow for the Doctor.
Tracked costs and expenses and assessed closely against original office budget.
Delivered strategic advisory services to improve technology access and information sharing to insurance companies.
Directed IT training, resources and programs to improve employee technical knowledge.
Managed organizational dental office IT initiatives by collaborating with teammates to optimize infrastructure effectiveness.
Coordinated technology rollouts to achieve performance threshold mandates for Insurance companies, and patients.
Coordinated office Team meetings.
Utilized office collaboration tools like Microsoft Teams, Web Ex, and Skype for meetings and team communications.
11/2018 to 08/2019
Dasher Technical SupportDoor Dash Dasher Onboarding Center – City, STATE,
Provided project management support to Dasher Team, by managing multiple customer focused projects.
Used proactive monitoring procedures and tools to identify problem prevention opportunities for Dasher platform.
Managed inbound and outbound calls, emails, and chats with knowledge, efficiency, and provides great customer service to Door Dash customers.
Supported customers with online billing, access and account issues.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
Walked customers through common phone hardware and software configurations to maximize service functionality.
Used remote login tools to assist clients with technical and product questions.
Stayed abreast of latest software developments to enhance job knowledge.
Handled customer service issues by providing guidance or escalating for advanced support.
Monitored support activity trends to create problem resolution and solution reports.
Served as first point of contact for incoming technical service calls and emails.
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues using
Handled calls, chats, and emails from customers
Worked with internal teams to deliver accurate information to customers and service accounts.
Maintained up-to-date case documentation for future reference.
Input customer service orders and tracked orders through to completion.
Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Developed and maintained strong relations with customers to meet quality expectations.
Assisted customer in understanding products, components and systems using technical demonstration.
Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Resolved record-breaking backlog of support tickets following major system malfunction.
09/2018 to 01/2019
Scaffold Worker/ GruntBristol Construction, Inc – City, STATE,
Inspected tools and equipment to identify and coordinate repairs, keeping the crew efficient and on-task
Moved heavy objects, tools, and various scaffold equipment with the use of trucks and hands
Planned job procedures based on estimates of the time and supplies required to adequately complete the work within the time allowed.
Routinely inspected equipment for preventive and emergency maintenance needs.
Completed assignments on-time and under budget.
Education and Training
Expected in 12/2019 to to
Bachelor of Science: Sports Management Anne Arundel Community College - , GPA:
Expected in 06/2018 to to
Associate of Arts: Sports Management Northampton Community College - , GPA:
Expected in 06/2017 to to
High School Diploma: Riverdale Baptist - , GPA: Extracurricular Activities:
Boxing, Singing, YouTube film Creation.
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