LiveCareer-Resume

scan coordinator resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Over the course of twelve years, I have built a successful career in customer service. I am a proven leader with a strong record of exceeding goals and expectations, and special expertise in premiere customer service. My experience and educational background have prepared me for this career move and some key proficiencies I can bring to this role are: Exceeding goals in a customer based, results-driven environment, strong organizational and communication skills, proven ability to resolve problems for the customers satisfaction, ability to understand new technology to assist customers and other coworkers. My attached resume further highlights the attributes that I would bring to this position. I am confident that I can make an immediate positive asset to your team. Thank you for your time and consideration. I am looking forward to speaking with you further regarding this position.

Sincerely, Jessica Claire

Skills
  • Accounting
  • Balance sheets
  • Customer Service
  • Database
  • Documentation
  • Sales
  • Time Sheet Review
  • Professional and mature
  • Word processing
  • Office administration
  • Sorting and labeling
  • Mail handling
Work History
11/2013 to Current
Scan Coordinator Harris Teeter, Llc Wake Forest, NC,
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Provided in-depth analysis of large data sets and historical trends to develop predictive pricing strategies.
  • Controlled costs by negotiating pricing with domestic and foreign vendors.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Creatively explored and recommended new revenue drivers based on analyses of revenue streams, profit levels and changes in inventory.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Proactively identified all accounting errors by developing cross-referencing databases.
  • Matched purchase orders with invoices and recorded necessary information.
  • Checked prices and calculated totals for accurate invoice processing.
07/2017 to 02/2018
Merchandise Associate The Realreal, Inc. New York City, NY,
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Worked with managers and advertising directors to optimize promotions.
  • Arranged consistent shelves, bins and racks at four locations by following established planograms.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Updated pricing and signage to complete product displays and educate customers.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Organized store merchandise racks by size, style and color.
  • Answered customer questions and pointed individuals in right directions to meet current desires.
06/2013 to 05/2014
Cast Member Little Fishes Swim School Ankeny, IA,
  • Learned about characters in scripts and relationships to each other to develop role interpretations.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Worked with managers and advertising directors to optimize promotions.
03/2008 to 05/2013
Customer Service Associate Crst International Bedford, IN,
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
Education
Expected in 2013 to to
Associate of Science: Liberal Arts and Science
Erie Community College - Orchard Park, NY
GPA:

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Resume Overview

School Attended

  • Erie Community College

Job Titles Held:

  • Scan Coordinator
  • Merchandise Associate
  • Cast Member
  • Customer Service Associate

Degrees

  • Associate of Science

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