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satx traffic controller queue watcher resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
I have several years of experience working in the customer service field, which has allowed me to service and assist diverse groups of people. I have worked with children and adults, some of whom suffered with emotional, developmental or physical challenges. I am computer literate; knowledgeable in working with software suites such as Microsoft Office.
Highlights
Knowledge of Software: Microsoft Office
Accomplishments
Experience
SaTx Traffic Controller/Queue Watcher, 08/2015 to Present
The Mentor NetworkFosston, MN,
  • Supervise all break, lunch, and call times.
  • Assist supervisors/managers in the effective use of agents' time.
  • Maintain awareness of all agents whereabouts.
  • Make sure all calls are being answered as needed Make skill requests, changes or/and coordinate VTO/MTO.
  • Assisted the general public by phone regarding all agents or supervisors.
Direct Care Provider, 06/2015 to Present
Osseo Area SchoolsOsseo, MN,
  • Assisted clients with physical care including feeding, bathroom needs and personal hygiene.
  • Supervised and monitored the activities of the clients overnight.
  • Managed the behavior of clients, and crisis intervention when needed.
  • Assisted clients with physical or behavioral disabilities, according to their needs including transferring to and from wheelchairs, lifting, or positioning.
Teacher Assistant/Office Clerk, 08/2014 to 06/2015
Vca Antech, Inc.Venice, CA,
  • Supervised arrival and departure of students.
  • Assisted students with their daily lessons, according to the curriculum.
  • Assisted children with physical care including feeding, bathroom needs and personal hygiene.
  • Assisted in managing the behavior of students and crisis intervention.
  • Instructed clients on how to properly complete enrollment applications.
  • Maintained/updated children's enrollment/termination status.
  • Assisted the general public by phone regarding all aspects of the facility.
kitchen Floor Supervisor, 04/2014 to 09/2014
Steak N Shake CoCape Coral, FL,
  • Hire inmates for unfilled positions.
  • Assist inmates with providing recipes and needed product.
  • Manage and maintain a balanced production sheet.
  • Insure that each and every Inmate receives a state recommended balanced meal.
  • Make sure inmates clean and sanitize kitchen after each meal.
  • Supervise and monitor inmates while preparing trays.
School Nutrition Assistant, 03/2013 to 04/2014
NORTHEAST ISDCity, STATE,
  • Assist cooks with food preparation.
  • Manage and maintain a balanced till.
  • Insure that each and every student receives a state recommended balanced meal.
  • Clean and sanitize kitchen after each lunch and before closing.
  • Supervise and monitor over students during lunches.
Lead Customer Service Representative, 04/2012 to 11/2012
SUPER CLEANERSCity, STATE,
  • Assisted customers by phone or in person regarding prices or services offered.
  • Handled customer questions and complaints.
  • Utilized computer to search and locate records to retrieve customer's dry cleaning account history.
  • Receive/separate/tag customers merchandise; issuing a ticket for items received Enter cost of each dry cleaning service into register to calculate total amount due.
  • Counted money, tendered change and issued receipts.
  • Maintained inventory of all merchandise received.
Tax Preparer/Office Clerk, 01/2011 to 04/2011
LIBERTY TAX SERVICECity, STATE,
  • Conducted interviews; interacted with client to gather tax related information.
  • Prepared client's tax returns.
  • Evaluated paperwork/documents for accuracy before submitting return to I.R.S.
  • Maintained confidentiality of all information gathered in the process of preparing returns.
  • Advanced tax returns data in database.
Teacher Assistant/Office Clerk, 04/2010 to 04/2011
KIDSVILLE LEARNING ACADEMYCity, STATE,
  • Supervised arrival and departure of students.
  • Assisted students with their daily lessons, according to the curriculum.
  • Assisted children with physical care including feeding, bathroom needs and personal hygiene.
  • Assisted in managing the behavior of students and crisis intervention.
  • Instructed clients on how to properly complete enrollment applications.
  • Maintained/updated children's enrollment/termination status.
  • Assisted the general public by phone regarding all aspects of the facility.
Cashier, 04/2008 to 04/2010
HEBCity, STATE,
  • Operated cash register to compute and record sales- cash handling activities.
  • Counter Selling.
  • Answered customers questions provided great customer service.
  • Assisted with inventory function- tagging products and accurately completing paperwork to record inventory information.
Office Clerk/Summer Aid, 05/2006 to Current
WE ARE MAKING A DIFFERENCECity, STATE,
  • Assisted the public by phone providing information regarding the services the agency provided.
  • Posted monetary donations received from public or private entities.
  • Supervised the children activities doing summer program; created daily activities.
  • Distributed/monitored all recreation equipment being utilized.
Education
High School Diploma: , Expected in 2009
Judson High School - San Antonio, Texas
GPA:
Professional Affiliations
We Are Making a Difference (Non-profit agency), Member
Skills
Cash handling, Crisis Intervention, Customer Service, And Multitasking skills.

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Resume Overview

School Attended

  • Judson High School

Job Titles Held:

  • SaTx Traffic Controller/Queue Watcher
  • Direct Care Provider
  • Teacher Assistant/Office Clerk
  • kitchen Floor Supervisor
  • School Nutrition Assistant
  • Lead Customer Service Representative
  • Tax Preparer/Office Clerk
  • Teacher Assistant/Office Clerk
  • Cashier
  • Office Clerk/Summer Aid

Degrees

  • High School Diploma

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