EXTREMELY ANCHORED IN INFORMATION TECHNOLOGY LOOKING FOR A POSITION IN THE TEXAS AREA WITH EXCEPTIONAL LEADERSHIP SKILLS AND A BACKGROUND IN THE FOLLOWING COMPETENCIES: SAP ECC SAP BPC REMEDY AR SYSTEM PROBLEM SOLVING SAP HANA IT RECRUITING MS SQL SERVER ORACLE UNIX SYSTEM ADMINISTRATOR BUSINESS ANALYST PROJECT MANAGEMENT Skilled in performing technical duties and information processes with IT systems to determine potential areas for improvement. Excellent qualifications in working with Technical and Non-Technical stakeholders to gather business, functional & technical requirements for Information Technology projects Participated in decision making with upper level management to understand the broader impact of developing IT systems.
09/2009 to Current
SAP Basis Administrator - Monroe, LouisianaCenturyLink - Telecommunication Company
Completed life cycle implementation of SAP system landscapes that include upgrades, migrations, installations, client administration, transports, applying support packages, performance tuning of SAP R/3, ECC, BI, Solution Manager, BI Accelerator, and EP systems on UNIX (AIX) platform.
Successfully performed SAP EHP upgrades on ABAP and Java Systems.
Successfully performed SAP system upgrades from R/3 4.7 to ECC 6.0.
Performed java administration using Java (J2EE) Administration Tools - Visual Administrator and configuration tools.
Performed various database administration activities - scheduling backups, increasing the DB data/ table spaces, disaster recovery, restore strategy, consistency check, system copy and refresh activities with Oracle(BR*Tools).
System copy of homogeneous systems Applied ABAP/JAVA support packages, Add-on's, OSS Notes, and kernel upgrades on the SAP systems.
Configured CTS+, Transport Management System (TMS) complete setup of Correction & Transport System (CTS) using STMS Configuration of NWDI for deployment of components in the system landscape in a standardized manner.
Performance tuning for Database Memory Management, logon load balancing, and workload analysis.
Monitor SAP systems while performing adjustments for all SAP, Database, and UNIX.
Follow standard processes for proper management of SAP systems; including incident, change and problem management.
Maintain development, quality assurance, and production systems for SAP ERP ECC 6.0.
Setup CCMS monitoring for ECC systems.
Install/Upgrade Solution Manager and configured EWR(Early Watch Reports) for all ECC systems Assist with HANA installation in ECC for test case and benchmarking.
Install and maintain 3rd parties SAP ECC bolt-ons (Macro4 Columbus, BSI TaxFactory, etc) Perform Oracle duties and troubleshooting for SAP ECC system Perform AIX duties and troubleshooting for SAP ECC system Excellent communication skills with ability to translate business requirements to technical tasks.
09/2009 to Current
SAP BPC Infrastructure Lead -Monroe, LouisianaCenturyLink - Telecommunication Company
Architecture design of the BPC landscape.
Implemented (MS version) SAP BPC landscape.
Installed and upgraded various versions of SAP BPC (7.1, 7.5, 10).
Applied enhancement packs to support BPC landscape upon business requirements.
Perform day-to-day infrastructure tasks to ensure optimal performance.
Provide end-to-end user support.
Troubleshoot system and users issues Monitor BPC landscape to prevent any issues during high peak hours.
Provide 24 hour on call support coverage as needed.
Communicate with lead BPC users regularly to ensure business and technical requirements are fully understood.
Preparation of technical documents for stakeholders and delivered presentations to audiences as required.
Development of user training, testing, support and deployment plans.
BPC liaison between business and IT.
09/2008 to 07/2009
Remedy Administrator - Monroe, LouisianaCenturyLink - Telecommunication Company
Installed and configured BMC Action Request System, Assignment Engine, Approval Server, Email Engine, Flashboards, and CI Viewer.
Installed, configured and customized - BMC Atrium CMDB.
Installed configured, and customized - Service Desk (Incident and Problem Management modules).
Installed configured, and customized - Service Level Management module.
Installed configured, and customized - Remedy Knowledge module.
Analyzed, designed, developed, implemented and maintained moderate to complex initial load and incremental ARS mappings and workflows to provide data for foundation data for ITSM Modules (Incident, Problem, Service level, CMDB, Foundation).
Provided DBA services such as Backup/Recovery scripts, index management, performance tuning, optimization, and troubleshooting and database capacity management.
Hosted planning meetings and teleconferences with all space centers to define requirements of new custom workflow.
Provided documentation of requirements and produced Visio graphs to support processes.
Documentation and graphs were required for every enhancement made to the ITSM applications.
Operating System - SUN Solaris 10.
Database - Oracle 10g.
Web Server - Apache Tomcat.
BMC Products: AR System 7.0.01, Mid-tier, ITSM Modules.
06/2007 to 09/2008
System Administrator - Monroe, LouisianaCenturyLink - Telecommunication Company
Administer UNIX and Windows server software packages; including hardware upgrades, software upgrades, and patches installations.
Monitor and evaluate server behavior to maintain optimal levels of performance.
Troubleshoot day-to-day server issues and determine root cause analysis for future reference.
Developed monitor tool to help aid server admin duties.
Implement various server changes to make sure all systems comply with SOX policies.
Implemented "Failover" capabilities to increase reliability of production systems.
Established and implemented disaster recovery plan that comply with backup/restore policy.
24/7 On-Call support.
Education and Training
Bachelor of Science: Computer Information SystemsGRAMBLING STATE UNIVERSITY － Grambling, LAGPA: GPA: 3.67Computer Information Systems GPA: 3.67