LiveCareer-Resume

salon owner cosmetologist resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Organized Customer Service Rep., experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel and special events.

Skills
  • Friendly, Positive Attitude
  • Active Listening
  • Critical Thinking
  • First Aid/CPR
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Planning & Organizing
  • Flexible Schedule
  • Good Work Ethic
  • People Skills
  • Customer Service
  • Computer Skills
  • Basic Math
  • Problem Resolution
  • Organizational Skills
Experience
06/2000 to Current Salon Owner/Cosmetologist Hearst Communications | Needham, MA,
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Personal Communications by answering phones, scheduling appointments and processing payments.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Maintained relationships with many long-term clients while handling up to several walk-in appointments daily.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Personal basic bookkeeping, filing and maintaining clients' records.
  • Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
10/1998 to 05/2001 Receptionist 24 Hour Fitness Worldwide, Inc. | Castro Valley, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
10/1997 to 05/2000 Front Desk Associate Marriott Vacations Worldwide | City, STATE,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Welcomed large volume of guests and improved overall customer service.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Responded to customer complaints, collaboratively troubleshooting to devise solutions.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Encouraged guests to participate in rewards programs to promote brand loyalty.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
Education and Training
Expected in 05/2000 to to Associate of Applied Science | Salt Lake Community College, Salt Lake City, UT GPA:
Expected in 06/1996 to to High School Diploma | Green River High School, Green River, UT GPA:
Assistant Basketball Coach
  • CPR Certified
  • Conduct and Supervise Practices
  • Dynamic Leadership
  • Team Development
  • Oral Communication
  • Develop Game Strategies, Form, and Ability
  • Self Discipline
  • Time Management
  • Coordination
  • Leadership

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Resume Overview

School Attended

  • Salt Lake Community College
  • Green River High School

Job Titles Held:

  • Salon Owner/Cosmetologist
  • Receptionist
  • Front Desk Associate

Degrees

  • Associate of Applied Science
  • High School Diploma

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