Enthusiastic go getter looking to become a thriving member the mortgage industry. A polished hard worker, with an open mind and a fresh creative perspective. Great learner who is easily teachable and is very eager to work with other team members.
I consider myself to be a family man, people person, and great problem solver. I would fit great in an office setting but am also able to get my hands dirty and get the job done.
Skills
Telephone etiquette
Upselling
Guest relations
Cleanliness and sanitation
Safety awareness
Revenue generation
Conflict mediation
Problem resolving
Cash management experience
Client satisfaction
Stock maintenance
Customer friendly
Vendor relations
Compliance knowledge
Experience with [specialties of personal service]
Perform well in high-demand, fast-paced environments
Fast learning
Day-to-day operations
Coordination skills
Formatting abilities
Research skills
Workshop leadership
Mechanics understanding
Active listening
Decision-making
Project planning
Multitasking
Flexible
Analytical
Working collaboratively
Influencing business growth
Analyzing data
Managing risk
Quoting and pricing policies
Data collection
Organizational skills
Quality control
Building strong relationships
Customer service-focused
Ability to interpret schematics
Collision repair
Auto body fabrication
Repair estimate experience
Welding experience
Excellent work ethic
Insurance knowledge
Attentive to detail
Dependable and punctual
Strong leadership skills
Client service
Damage repairs
Concise time management
Experience
Salon Coordinator, 10/2020 - Current Belk – Saint Marys, GA,
Checked members and guests in promptly for appointments.
Supervised waiting area to maintain cleanliness and welcoming atmosphere.
Scheduled customers for various salon services, including manicures and hairstyling and suggested additional services.
Pleasantly welcomed clients to salon, signed customers in for services and detailed current promotions.
Anticipated spa and salon guest concerns and addressed each with speed and efficiency.
Managed payment processes and checked accuracy of service and tax charges, reducing errors [Number]%.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Coordinated promotions to increase [Product or Service] sales, resulting in [Number]% revenue growth over [Timeframe].
Marketed salon products and services such as shampoo and pedicures, helping boost overall establishment revenues.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Leveraged ERP software to coordinate and enhance inventory delivery.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Consulted with customers to understand needs and recommend professional [Type] services.
Resolved guest complaints.
Consistently recognized by management for providing superior customer service.
Placed inventory orders, monitored shelf stock and tracked expenses.
Accountable for all staff development, budgeting and supply ordering.
Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
Cross-sold and up-sold new haircare products, increasing earnings [Number]% per [Timeframe].
Managed all areas of salon operations, including appearance, performance and sales of products.
Scheduled employees and oversaw customer appointment calendar.
Monitored business and personal expenses with [Software] and [Software].
Body Shop Assistant, 02/2018 - 01/2019 Lupient Automotive Group – West Allis, WI,
Replaced or repaired parts to complete daily work orders on vehicles.
Organized and maintained work areas free of potential hazards.
Removed dents with hammers, suction and skilled use of dolly blocks.
Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
Used buffing tools, including [Tool] to repair dents on vehicle doors and panels.
Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
Quality Control Technician, 01/2016 - 01/2018 Asea – Pleasant Grove, UT,
Performed visual and dimensional inspections on manufactured parts.
Produced thorough reports detailing findings and proposed recommendations.
Noted results and entered data into [Software] to track and assess trends.
Compared samples to standards and specifications by performing detailed measurements and tests.
Completed routine inspections of components and products to fulfill quality assurance requirements.
Assisted with correcting systemic problems in order to eliminate errors.
Analyzed production accuracy, testing equipment and engineering drawings to formulate corrective action plans.
Provided lab staff with samples for testing to check quality and safety of finished products.
Reduced waste [Number]% by recognizing production errors quickly and implementing effective changes.
Recorded lot numbers and serial numbers in ERP system for traceability of all items produced.
Outlined remediation plans to standardize results to meet compliance regulations.
Audited [Type] products to identify areas of concern and improve efficiency.
Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Monitored daily performance of production team to identify and address issues affecting quality product output.
Executed test scripts using [Software] to compare specifications and comply with customer requirements.
Generated performance reports to outline quality management effectiveness and achieve goals.
Evaluated [Product or Service] against quality requirements to maximize efficiency.
Conducted [Timeframe][Type] tests on product samples and recorded results.
Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
Inspected equipment, machinery and facility conditions to report concerns and suggest maintenance to deliver consistent and high-quality [Product or Service].
Examined samples of raw materials before use in production of [Product or Service].
Provided quality support to ensure that products met quality standards and customer requirements.
Implemented quality control objectives to resolve production issues, optimize product reliability and reduce costs.
Body Shop Technician, - Martin Management Group – Louisville, KY,
Evaluated vehicle schematics to assess required parts and order accordingly.
Received new inventory orders and verified completeness and accuracy.
Organized and maintained work areas free of potential hazards.
Replaced or repaired parts to complete daily work orders on vehicles.
Monitored parts and materials storage area and maintained stock replenishment and organization.
Completed [Number] daily auto body repairs with high customer satisfaction rate.
Inspected automotive repairs to match paint and maintain body appearance.
Removed dents with hammers, suction and skilled use of dolly blocks.
Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
Used buffing tools, including [Tool] to repair dents on vehicle doors and panels.
Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
Operated hot-air welding guns and immersive hot water baths to soften plastic panels for installation.
Education and Training
High School Diploma: , Expected in 06/2013 - Riverview East High School - Marine City, MI GPA:
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