Highly dynamic, talented, and motivated professional with over 20 years of customer service and administrative experience. Effective communicator with superior interpersonal abilities and a strong focus on client satisfaction. Recognized for excellent organizational skills and leadership qualities with the capacity to problem solve innovatively. Proven ability to establish rapport, build trust, as well as interact and relate to individuals at all levels.
Answered phones on the first ring, greeted customers and verified Software Licensing numbers with customers.
Directed customer inquiries to technical support tier levels based on the customer's inquiry.
Provided timely, professional and quality service to user base.
Operated daily using SAP database.
Executed on assigned training activities.
Displayed strong understanding of Bentley values, business acumen, and professionalism.
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