Enthusiastic professional with appointment scheduling, cross-selling and exemplary customer service skills. A dynamic employee remains calm and composed in all types of stressful situations.
Skilled in customer service and highly effective at providing high-quality, fast and reliable service and inspiring others to do the same. Proactive and adaptable professional flexible enough to take on any challenge. Demonstrated record of success spanning over 23 years.
Skills
Telephone etiquette
Cleanliness and sanitation
Client satisfaction
Accounts payable and receivable
File management
Payments experience
Invoice processing
Invoicing proficient
Product organization
Customer relations
Retail sales customer service
Filing experience
Inventory purchasing
Prioritization and time management
File and data retrieval systems
Event coordination
Scheduling and calendar management
Invoicing and billing
Education and Training
Liberty High SchoolSykesville, MDExpected in 06/2001 ā āHigh School Diploma: - GPA:
South Carroll Cosmetology SchoolWinfield , MDExpected in 06/2001 ā ā:Cosmetologist - GPA:
Experience
Belk - Salon Coordinator Destin, FL, 08/2015 - Current
Supervised waiting area to maintain cleanliness and welcoming atmosphere.
Scheduled customers for various salon services, including manicures and hairstyling and suggested additional services.
Marketed salon products and services such as shampoo and pedicures, helping boost overall establishment revenues.
Anticipated spa and salon guest concerns and addressed each with speed and efficiency.
Checked members and guests in promptly for appointments.
Managed payment processes and checked accuracy of service and tax charges.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Managed all areas of salon operations, including appearance, performance and sales of products.
Placed inventory orders, monitored shelf stock and tracked expenses.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Addressed customer problems quickly and according to service standards.
Resolved guest complaints.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Scheduled employees and oversaw customer appointment calendar.
Scheduled employees and made sure all shifts had adequate coverage.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Enforced safety procedures in accordance with facility policies and government regulations.
Consulted with customers to understand needs and recommend professional services.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Accountable for all staff development, budgeting and supply ordering.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Organized store by returning all merchandise to its proper place and restocked displays.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Escorted customers to products and pointed out complementary items to boost store sales.
Stayed up to date on store promotions, payment policies and security practices.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Scheduled and confirmed appointments.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Smart Style - Salon Manager Charlotte, MI, 09/2001 - 08/2009
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Managed all areas of salon operations, including appearance, performance and sales of products.
Placed inventory orders, monitored shelf stock and tracked expenses.
Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Addressed customer problems quickly and according to service standards.
Resolved guest complaints.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Scheduled employees and oversaw customer appointment calendar.
Scheduled employees and made sure all shifts had adequate coverage.
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Enforced safety procedures in accordance with facility policies and government regulations.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
Supervised all financial transactions related to business, including banking procedures, cash flow and accounting processes.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Accountable for all staff development, budgeting and supply ordering.
Collaborated with other manicurists to streamline booking, inventory and appointment systems and increase customer satisfaction.
Consistently recognized by management for providing superior customer service.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Handled guest complaints, maintaining positive dining experience for all restaurant patrons.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Consulted with customers regarding style objectives and upcoming events.
Benchmark Hospitality - Cosmetologist Radford, VA, 09/2001 - 08/2009
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Kept notes listing preferences and services provided to clients for quick reference.
Washed, colored, cut and styled hair for high volume of clients daily.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Delivered various hair services, including roots and gloss treatment, balayage highlights and toning glaze treatment.
Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
Evaluated client's hair and physical features to determine style and cut plans.
Applied makeup to achieve desired day-to-day and special event looks.
Beautified customers by performing facials and waxing.
Double-checked inventories and staff stocking of treatment and sale areas.
Applied artificial nails or gel-based color to finger- and toenails.
Assisted customers with identifying product essentials to meet individual needs, fostering positive relationships with excellent communication for repeat business.
Collected payment from customers and scheduled next appointments.
Recommended styles and treatments based on clients' needs and appearances.
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