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SALESFORCE BUSINESS ANALYST / ADMINISTRATOR Resume Example

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SALESFORCE BUSINESS ANALYST / ADMINISTRATOR
Professional Summary
  • Detail-focused Salesforce Developer with 5+ years of background working as a Salesforce Administrator/Developer with domain experience including analysis, requirement gathering, design, development, enhancements, testing and deployments.
  • Have in depth Knowledge and understanding of CRM business processes like Lead Management, Account Management, and Case Management. Creating a Sales Process that meets the business requirements.
  • Exceptional understanding of business process analysis, requirement specification gathering, analysis and documentation.
  • Proficient in Cloud based business applications, experience with data management and reporting, in combination with strong analytical skills.
  • Extensively worked on Salesforce.com Sandbox and Production environment including creating Sandboxes and refreshing it time to time.
Skills
  • Good understanding of the CRM processes. Business knowledge of Salescloud.
  • Proficient in writing clean, solid, readable code
  • Proven ability to deliver high-quality, reliable code implemented on schedule
  • Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
  • Good knowledge of Javascript, SQL
  • Detailed knowledge of Salesforce.com architecture
  • Capable of writing and debugging efficient SOQL queries of standard and custom objects, and able to understand and develop for complex data models
  • Excellent problem solving and troubleshooting skills, with a solid customer-service orientation
  • Strong verbal and written communication skills including the ability to share ideas both with the business and internal IT teams
  • Ability to maintain a detail oriented approach while multitasking in a fast paced environment
Experience
SALESFORCE DEVELOPERApr 2019 - Current
CVS HealthRhode Island, CT
  • Working on developing an ERP software which includes building end to end flows for all the business requirements on the salesforce platform from Manufacturing, procurement, Sales Orders to Invoices.
  • Worked on Eclipse for Developing and testing Apex classes and triggers, workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic and designing and developing custom business logic.
  • Developed various Custom Reports and deployed them for different business user levels.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents. Good experience with Change Management.
  • Implemented Marketing Sales, Customer Service, Call Center & Support Administration. Developed Salesforce.com APEX and Web Services API on Force.com IDE.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Territory Management, Reports and Dashboards.
  • Good experience in Salesforce.com Configuration of roles, profiles, user accounts & Permission Sets.
  • Strong SFDC knowledge and very good understanding of SFDC cloud (service and sales cloud).
  • Migrate the data using Import and Export Wizard and Data Loader for all data Insert, update and delete.
  • Monitored and maintained backup and recovery plans, best practices and versioning processes.
  • Updated programs as per user needs and developed codes that were in accordance to specifications.
SALESFORCE DeveloperOct 2018 - Mar 2019
Duo SecuritySan Mateo, CA
  • Develop, manage and maintain change management documentation to comply with IT change management processes.
  • Work directly with Business POC's and independently perform development, testing, implementation and documentation relates to the SalesForce.com development.
  • Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
  • Work with business leaders and the current development team to document and develop enhancements to our current Salesforce.com org.
  • Recommend, schedule, and perform software improvements and upgrades for optimal performance.
  • Performs administrative responsibilities to include custom fields, workflows, validation rules, user management, etc
  • Provide hands-on, expert-level technical assistance to developers.
  • Works within established procedures to develop, test, implement, and maintain application software.
SALESFORCE ADMINISTRATOR/DEVELOPERJan 2018 - Sep 2018
Alameda Alliance For HealthOakland, CA
  • Worked on SFDC Administrative tasks like creating Profiles, Roles and Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.Designed, developed and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
  • Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes
  • Working with management and end-users to create and manage workflow rules, data validation, processes and flows
  • Work with management, create and manage complex workflow rules, data validation, and triggers
  • Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes
  • Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting
  • Created Impressive designs with Customs styling to bring dynamic versions of the components when setting up in lightning App builder.
SALESFORCE CONSULTANTAug 2016 - Jan 2018
First Finance BankCincinnati, OH
  • Developing Apex classes, Apex triggers and test methods and maintaining roles, profiles and managing user accounts.
  • Developing complex apex batch jobs and changes to the existing jobs for better performance.
  • Developed visual force pages building and implemented web services.
  • Developing custom objects, custom reports and configured analytical snapshots to dump the data for sales process and lead generation statistics.
  • Designed visual force pages using extension controllers, standard controllers and custom controllers.
  • Created workflows and process builders for field updates, email alerts and outbound messages.
  • Deployed changes using change sets, ANT from sandbox to production.
SALESFORCE ADMINISTRATORApr 2014 - Aug 2015
ComproHyderabad, AP
  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Contacts, Leads, Campaigns, Order, Products, Case, Solutions and Reports.
  • Created Email templates in Text, HTML and Visualforce necessary for the application.
  • Creation of various Custom objects in Salesforce and Relationships between Objects.
  • Creation of various roles, profiles, groups and Users (freezing & deactivating users).
  • Implement various level Security Controls, rules using Validations Rules and Sharing Rules .
  • Customized Page Layouts for Salesforce.com Standard and Custom objects.
  • Managed client applications through web services with SOAP protocol and REST architectural style.
  • Tested functionality, performed debugging and carried out modifications to conduct quality checks.
Education
Master of Science: Computer ScienceDec 2016
Campbellsville UniversityCampbellsville, KY
Certifications

Certified Salesforce Platform Developer I

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Resume Overview

Companies Worked For:

  • CVS Health
  • Duo Security
  • Alameda Alliance For Health
  • First Finance Bank
  • Compro

School Attended

  • Campbellsville University

Job Titles Held:

  • SALESFORCE DEVELOPER
  • SALESFORCE Developer
  • SALESFORCE ADMINISTRATOR/DEVELOPER
  • SALESFORCE CONSULTANT
  • SALESFORCE ADMINISTRATOR

Degrees

  • Master of Science : Computer Science Dec 2016

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