Systems Administrator providing technical solutions through high-quality service and support. Seeking position in a
challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a
lively IT team.
Microsoft Word, Excel, PowerPoint
CISCO Routers, WAN, TCP/IP
Active listening skills
Skilled problem solver
Motivated team player
SalesForce Administrator Volunteer, 01/2017 to Current Children's Tumor Foundation – Virtual
Supported the configuration and testing of objects, workflows, documentation, and validation use cases.
Worked with Management to drive efficiency through tooling and business process automation.
Ensured reporting is created and structured to provide Senior Management on the health of their teams and the business.
Worked closely with stakeholders to discuss and design new Salesforce enhancements.
Identified gaps between the businesses needs and standard application functionality.
Maintained clear lines of contact with all colleagues.
Payments Processor Accountant Specialist, 06/2016 to 01/2017 Strategic Financial Solutions – New York, NY
Rescheduled fee payment dates with clients and extends payment programs when necessary.
Accurately updated company system regarding client's payments and fees.
Provided excellent customer service on the phone while issuing settlements/payments.
Sports Marketing Intern, 05/2013 to 08/2013 Kantar Media Millward Brown – New York, NY
Helped clients measure the exposure and the commercial value of their sponsorship.
Helped clients understand the delivery of each element of their sponsorship and ensure they are
meeting their sponsor objectives.
Analyzed specific consumer segments and their level of attachment to their sports property or brand
and influence on purchase decisions.
Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
IT Intern, 06/2012 to 09/2012 TNS Media – New York, NY
Supported the IT team in the maintenance of computer hardware, software and other systems.
Troubleshot issues with IT equipment including printers, computers, tablets, cell phones as well as
Researched and proposed resolutions for IT issues reported by the members of the user community.
Bachelor of Science: Business Administration, May 2016 State University of New York Buffalo State College - Buffalo, New York MajorBusiness Administration; Major ConcentrationInternational Business; MinorComputer Information Systems; Major GPA3.7; Dean's List 5 semesters; Member of Lambda Sigma Upsilon Latino Fraternity Inc.
Study Abroad Program: May 2016 Kansai Gaidai University - Hirakata, Japan
Kanji & Writing, Japanese Reading, Shinto, Japanese Popular Media