salesforce administrator volunteer resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Systems Administrator providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
SalesForce Administration
  • Microsoft Word, Excel, PowerPoint
  • Windows OS
  • Mac OS
  • CISCO Routers, WAN, TCP/IP
  • Natural leader
  • Active listening skills
  • Skilled problem solver
  • Motivated team player
State University of New York Buffalo State College Buffalo, New York Expected in May 2016 Bachelor of Science : Business Administration - GPA : Major Business AdministrationMajor Concentration International BusinessMinor Computer Information SystemsMajor GPA 3.7; Dean's List 5 semesters; Member of Lambda Sigma Upsilon Latino Fraternity Inc.
Kansai Gaidai University Hirakata, Japan Expected in May 2016 Study Abroad Program : - GPA :

Kanji & Writing, Japanese Reading, Shinto, Japanese Popular Media

Work History
Bitgo - SalesForce Administrator Volunteer
Sioux Falls, , 2017 - Current
  • Supported the configuration and testing of objects, workflows, documentation, and validation use cases.
  • Worked with Management to drive efficiency through tooling and business process automation.
  • Ensured reporting is created and structured to provide Senior Management on the health of their teams and the business.
  • Worked closely with stakeholders to discuss and design new Salesforce enhancements.
  • Identified gaps between the businesses needs and standard application functionality.
  • Maintained clear lines of contact with all colleagues.
Strategic Financial Solutions - Payments Processor Accountant Specialist
City, STATE, 05/2016 - 2017
  • Rescheduled fee payment dates with clients and extends payment programs when necessary.
  • Accurately updated company system regarding client's payments and fees.
  • Provided excellent customer service on the phone while issuing settlements/payments.
Kantar Media Millward Brown - Sports Marketing Intern
City, STATE, 04/2013 - 07/2013
  • Helped clients measure the exposure and the commercial value of their sponsorship.
  • Helped clients understand the delivery of each element of their sponsorship and ensure they are meeting their sponsor objectives.
  • Analyzed specific consumer segments and their level of attachment to their sports property or brand and influence on purchase decisions.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
TNS Media - IT Intern
City, STATE, 05/2012 - 08/2012
  • Supported the IT team in the maintenance of computer hardware, software and other systems.
  • Troubleshot issues with IT equipment including printers, computers, tablets, cell phones as well as software applications.
  • Researched and proposed resolutions for IT issues reported by the members of the user community.

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Resume Overview

School Attended

  • State University of New York Buffalo State College
  • Kansai Gaidai University

Job Titles Held:

  • SalesForce Administrator Volunteer
  • Payments Processor Accountant Specialist
  • Sports Marketing Intern
  • IT Intern


  • Bachelor of Science
  • Study Abroad Program

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