Salesforce Administrator Volunteer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Websites, Portfolios, Profiles
Professional Summary
Systems Administrator providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
SalesForce Administration
  • Microsoft Word, Excel, PowerPoint
  • Windows OS
  • Mac OS
  • CISCO Routers, WAN, TCP/IP
  • Natural leader
  • Active listening skills
  • Skilled problem solver
  • Motivated team player
Work History
SalesForce Administrator Volunteer, 2017 to Current
BitgoSioux Falls, ,
  • Supported the configuration and testing of objects, workflows, documentation, and validation use cases.
  • Worked with Management to drive efficiency through tooling and business process automation.
  • Ensured reporting is created and structured to provide Senior Management on the health of their teams and the business.
  • Worked closely with stakeholders to discuss and design new Salesforce enhancements.
  • Identified gaps between the businesses needs and standard application functionality.
  • Maintained clear lines of contact with all colleagues.
Payments Processor Accountant Specialist, 05/2016 to 2017
Strategic Financial SolutionsCity, STATE,
  • Rescheduled fee payment dates with clients and extends payment programs when necessary.
  • Accurately updated company system regarding client's payments and fees.
  • Provided excellent customer service on the phone while issuing settlements/payments.
Sports Marketing Intern, 04/2013 to 07/2013
Kantar Media Millward BrownCity, STATE,
  • Helped clients measure the exposure and the commercial value of their sponsorship.
  • Helped clients understand the delivery of each element of their sponsorship and ensure they are meeting their sponsor objectives.
  • Analyzed specific consumer segments and their level of attachment to their sports property or brand and influence on purchase decisions.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
IT Intern, 05/2012 to 08/2012
TNS MediaCity, STATE,
  • Supported the IT team in the maintenance of computer hardware, software and other systems.
  • Troubleshot issues with IT equipment including printers, computers, tablets, cell phones as well as software applications.
  • Researched and proposed resolutions for IT issues reported by the members of the user community.
Bachelor of Science: Business Administration, Expected in May 2016
State University of New York Buffalo State College - Buffalo, New York
Major Business AdministrationMajor Concentration International BusinessMinor Computer Information SystemsMajor GPA 3.7; Dean's List 5 semesters; Member of Lambda Sigma Upsilon Latino Fraternity Inc.
Study Abroad Program: , Expected in May 2016
Kansai Gaidai University - Hirakata, Japan

Kanji & Writing, Japanese Reading, Shinto, Japanese Popular Media

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Resume Overview

School Attended
  • State University of New York Buffalo State College
  • Kansai Gaidai University
Job Titles Held:
  • SalesForce Administrator Volunteer
  • Payments Processor Accountant Specialist
  • Sports Marketing Intern
  • IT Intern
  • Bachelor of Science
  • Study Abroad Program