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Salesforce Administrator - Systems Analyst Resume Example

Resume Score: 80%

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SALESFORCE ADMINISTRATOR - SYSTEMS ANALYST
Professional Summary

Seasoned Database Administrator with 10+ years of extensive experience data mining, data migration, and testing database solutions in Salesforce. Responsible for data integrity for a number of systems that led to additional budget funding for meeting state metrics. Motivated and results-driven professional recognized for professionalism, commitment to excellence, and communicate and work with senior management and associates. Excellent interpersonal skills, able to collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Broad-based qualifications include: Leadership and Management, Training and Coaching, Customer Communication and Business Process Improvement.

Work History
HealtheConnections - Salesforce Administrator - Systems AnalystBinghamton, NY04/2019 - 03/2020
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Led information integration project in delivery of migrating existng data from one CRM to Salesforce requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
  • Built and deployed plans, reports, validation procedures and entry processes for data management needs.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
HealthlinkNY - Salesforce AdministratorBinghamton, NY09/2017 - 04/2019
  • Administered, supported and monitored databases by proactively resolving database issues .
  • Set up and controlled user profiles and access levels for each database segment to protect important data.
  • Tested programs and databases to identify issues and make necessary modifications.
  • Coordinated with project management staff on database development timelines and project scope.
  • Planned and implemented security measures to safeguard vital business data.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
  • Drove metrics for NYeC and our Internal data for operational improvements that resulted in acquiring additional budgeted funding from the state.
  • Built and implememted new objects in Salesforce required for business needs.
Carrier Commercial Services - Marketing Specialist & Salesforce Business LeadEndicott, NY01/2016 - 08/2017

• Created monthly target customer emails using Salesforce and the IBM Watson Marketing Cloud, education and updating customers about services and products. Reports displayed click through rates and improved click-through rate from 4% up to 10% in six months.
• Reviewed weekly booking reports for jobs over $300K, coordinated with field personnel for job detail and drafted summary for internal publication.
• Coordinated with field personnel, creating use cases from customers of Carrier with large projects and Carrier® SMART Service and ALC service accounts.

Carrier Commercial Service - Sales Operations and Salesforce AdministratorEndicott, NY02/2007 - 01/2016

• Created monthly target customer emails using Salesforce and the IBM Watson Marketing Cloud, education and updating customers about services and products. Reports displayed click through rates and improved click-through rate from 4% up to 10% in six months.
• Reviewed weekly booking reports for jobs over $300K, coordinated with field personnel for job detail and drafted summary for internal publication.
• Coordinated with field personnel, creating use cases from customers of Carrier with large projects and Carrier® SMART Service and ALC service accounts.
Sales Operations and Salesforce.com Administrator 2012 – 2016
Trained field personnel on using Customer Relationship Management (CRM) Salesforce.com tool. Reviewed weekly booking reports for jobs over $300k, coordinated with field personnel for job detail and drafted summary for internal publication to notify executive and field personnel. Company was able to share best practices and view different competitive strategies used in various projects.
• Fielded daily questions on usage and worked with executive team on process improvements and requirements for reports and dashboards.
• Provided training for all US Field Operation employees, and created standard operations procedures for utilizing Salesforce.
• Handled additional tasks that included use of IBM Watson Marketing Cloud and SharePoint (2013) divisions' intranet site.
• Participated in process improvement team to implement ServiceMax using of Agile methodology.

  • https://www.linkedin.com/in/sue-cannon/
Skills
  • Data Integrity
  • Relational Database Management
  • Reporting and process documentation
  • Implementing security measures for HiTrust
  • Data Migration
  • Project Management
  • Reports and Dashboards
  • Data Analysis
Education
12/2013Excelsior CollegeAlbany, NYBachelor of Science: Business Administration
Certifications
  • Salesforce Administrator ID#19161429
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • HealtheConnections
  • HealthlinkNY
  • Carrier Commercial Services
  • Carrier Commercial Service

School Attended

  • Excelsior College

Job Titles Held:

  • Salesforce Administrator - Systems Analyst
  • Salesforce Administrator
  • Marketing Specialist & Salesforce Business Lead
  • Sales Operations and Salesforce Administrator

Degrees

  • Bachelor of Science : Business Administration

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