Seasoned Database Administrator with 10+ years of extensive experience data mining, data migration, and testing database solutions in Salesforce. Responsible for data integrity for a number of systems that led to additional budget funding for meeting state metrics. Motivated and results-driven professional recognized for professionalism, commitment to excellence, and communicate and work with senior management and associates. Excellent interpersonal skills, able to collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Broad-based qualifications include: Leadership and Management, Training and Coaching, Customer Communication and Business Process Improvement.
• Created monthly target customer emails using Salesforce and the IBM Watson Marketing Cloud, education and updating customers about services and products. Reports displayed click through rates and improved click-through rate from 4% up to 10% in six months.
• Reviewed weekly booking reports for jobs over $300K, coordinated with field personnel for job detail and drafted summary for internal publication.
• Coordinated with field personnel, creating use cases from customers of Carrier with large projects and Carrier® SMART Service and ALC service accounts.
• Created monthly target customer emails using Salesforce and the IBM Watson Marketing Cloud, education and updating customers about services and products. Reports displayed click through rates and improved click-through rate from 4% up to 10% in six months.
• Reviewed weekly booking reports for jobs over $300K, coordinated with field personnel for job detail and drafted summary for internal publication.
• Coordinated with field personnel, creating use cases from customers of Carrier with large projects and Carrier® SMART Service and ALC service accounts.
Sales Operations and Salesforce.com Administrator 2012 – 2016
Trained field personnel on using Customer Relationship Management (CRM) Salesforce.com tool. Reviewed weekly booking reports for jobs over $300k, coordinated with field personnel for job detail and drafted summary for internal publication to notify executive and field personnel. Company was able to share best practices and view different competitive strategies used in various projects.
• Fielded daily questions on usage and worked with executive team on process improvements and requirements for reports and dashboards.
• Provided training for all US Field Operation employees, and created standard operations procedures for utilizing Salesforce.
• Handled additional tasks that included use of IBM Watson Marketing Cloud and SharePoint (2013) divisions' intranet site.
• Participated in process improvement team to implement ServiceMax using of Agile methodology.
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