Sales Support Representative Regional Administrator resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Quality-focused accounting professional with cross-functional competencies in accounting and payroll. Superior analytical skills, extensive experience in tracking and auditing incoming funds, proficient in management of accounts payable/receivable, and exceptional high performance standards with astute attention to payroll needs and deadlines. Polished professional interpersonal skills with the ability to contribute as a team player, and effectively communicate with co-workers and executive management teams. Accurate and organized with strong problem solving skills, extraordinary attention to detail, adaptability to new technologies, and willingness to go above and beyond. Meticulous multitasking skills while successfully completing projects within time constraints. Responds eagerly to operational and financial challenges with confidence, determination, and focus.

Skills Summary
  • Client Relations
  • Account Reconciliation
  • Accounts Receivable
  • Accounts Payable
  • Client Database Management
  • Financial Reporting Analysis
  • Project Management
  • Payroll Processing
07/2009 to 02/2011
Sales Support Representative - Regional Administrator Alarm.Com Greenville, SC,
  • Guided sales reps through questions and concerns with company's resellers and direct clients
  • Worked with direct clients, resellers, and sales reps on individualized payment arrangement terms
  • Provided all sales staff needed information to create accurate sales quotes
  • Maintained product pricing in QuoteWerks to ensure clients received accurate sales quotes
  • Served as point of contact for third party e-prescribing software troubleshooting between sales reps, technical support staff, and vendor
  • Acted as liaison between implementation team and other departments within the company to ensure client receives proper training according to contract specifications
  • Maintained client database (Goldmine) of 3,500 records: edited demographics as requested, reconciled each client's record to reflect all products purchased were accounted for, and recorded all written and verbal communication with clients for all departments to see
10/2004 to 02/2009
Accounting Specialist Aimbridge Hospitality Santa Monica, CA,

Accounts Payable

  • Organized hundreds of vendor invoices by payment due date
  • Entered vendor invoices into Quickbooks system for timely payment
  • Requested vendor payment checks from Controller, and mailed on a weekly basis
  • Reconciled 15 - 40 expense reports weekly, posted information to correct accounts in Quickbooks, and distributed checks bi-weekly to employees
  • Resolved transaction and invoice issues with Controller and vendors

Accounts Receivable

  • Created 30 - 50 sales invoices per day
  • Posted cash/check payments to accounts daily
  • Used online credit card charging system for payments posted against sales orders on a daily basis
  • Calculated and authorized individualized payment arrangement terms for direct clients and resellers
  • Improved company relations with direct clients and resellers by quickly resolving issues/disputes with accounts
  • Maintained all individualized payment arrangement terms and created pertinent documentation accordingly
  • Guaranteed accurate recording of direct client and reseller payments by researching inquiries of misapplied monies
  • Reduced paper and postage costs by changing invoice billing and payment receipts of resellers to e-faxing the 25 - 30 invoices/receipts daily

Customer Service

  • Researched direct client/reseller requests in regards to accounts, product shipment delays, and general concerns
  • Became appointed liaison between all company departments, including executive management team, and unhappy clients to resolve issues and keep clients on-board
  • Handled all refund requests from clients, researched to discuss and give opinion to management, created documentation for signatures (if approved), and made sure issue was addressed appropriately

Project Management I

  • Created process for annual maintenance billing for 3,000 clients

- constructed vital team members for project

- designed templates for invoices and envelopes to be generated

from Goldmine (client database system)

- printed, proofread, and spot checked invoice calculations and

addresses on envelopes

- collated documentation, stuffed, postage, and mailed invoices

- designed and printed 500 manual invoices for those clients who's

invoices could not be system generated

Project Management II

  • Spearheaded annual shipment of software upgrade CDs for 2500 clients

- burned software upgrade CDs and packaged with corresponding


- created.csv file to print shipping labels from client database

- prepared packages for shipment, requested shipper pickup, and

tracked all shipments to ensure delivery was made

- contacted 1,000 ineligible clients as to future use of company


02/2002 to 09/2004
Accounts Payable Specialist Sonepar Usa West Palm Beach, FL,
  • Entered 150 - 200invoices per day
  • Maintained and coordinated 5,000 A/P files
  • Posted 50 insurance company over payments daily to be reimbursed
  • Instrumental in implementing Lawson system in A/P department
  • Worked closely with Mercy College's CFO on text book purchases
  • Reconciled 50 - 100 purchase orders with procurement department to ensure payment was made in a timely manner
  • Folded, stuffed in envelope, sealed, and postage 150 - 200 vendor payment checks daily
  • Team lead on social committee for finance department in planning morale boosting events once a month
04/2000 to 02/2002
Payroll Specialist , ,
  • Helped senior payroll specialist enter work hours for 5,000 employees into the payroll system
  • Calculated and entered shift differential hours for 1,000 employees
  • Reconciled and entered garnishments for 250 employees
  • Prepared employment verification paperwork and returned to proper person upon request
  • Printed, folded, sealed, and distributed payroll checks bi-weekly for 5,000 employees
Expected in 2004
Bachelor of Science: Accounting/Business
Grand View University - Des Moines, IA
Expected in 2001
Associate of Science: Accounting
Des Moines Area Community College - Des Moines, IA
Expected in
- ,

Technical Skills
  • MicroSoft Excel, Outlook, Power Point, Word
  • Siebel/Oracle
  • Goldmine
  • Lawson
  • Quick Books
  • Quote Werks

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Resume Overview

School Attended

  • Grand View University
  • Des Moines Area Community College

Job Titles Held:

  • Sales Support Representative - Regional Administrator
  • Accounting Specialist
  • Accounts Payable Specialist
  • Payroll Specialist


  • Bachelor of Science
  • Associate of Science

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