Sales Support Representative Regional Administrator resume example

Accounts Payable

• Organized hundreds of vendor invoices by payment due date
• Entered vendor invoices into Quickbooks system for timely payment
• Requested vendor payment checks from Controller, and mailed on a weekly basis
• Reconciled 15 - 40 expense reports weekly, posted information to correct accounts in Quickbooks, and distributed checks bi-weekly to employees
• Resolved transaction and invoice issues with Controller and vendors

Accounts Receivable

• Created 30 - 50 sales invoices per day
• Posted cash/check payments to accounts daily
• Used online credit card charging system for payments posted against sales orders on a daily basis
• Calculated and authorized individualized payment arrangement terms for direct clients and resellers
• Improved company relations with direct clients and resellers by quickly resolving issues/disputes with accounts
• Maintained all individualized payment arrangement terms and created pertinent documentation accordingly
• Guaranteed accurate recording of direct client and reseller payments by researching inquiries of misapplied monies
• Reduced paper and postage costs by changing invoice billing and payment receipts of resellers to e-faxing the 25 - 30 invoices/receipts daily

Customer Service

• Researched direct client/reseller requests in regards to accounts, product shipment delays, and general concerns
• Became appointed liaison between all company departments, including executive management team, and unhappy clients to resolve issues and keep clients on-board
• Handled all refund requests from clients, researched to discuss and give opinion to management, created documentation for signatures (if approved), and made sure issue was addressed appropriately

Project Management I

• Created process for annual maintenance billing for 3,000 clients

- constructed vital team members for project

- designed templates for invoices and envelopes to be generated

from Goldmine (client database system)

- printed, proofread, and spot checked invoice calculations and

addresses on envelopes

- collated documentation, stuffed, postage, and mailed invoices

- designed and printed 500 manual invoices for those clients who's

invoices could not be system generated

Project Management II

• Spearheaded annual shipment of software upgrade CDs for 2500 clients

- burned software upgrade CDs and packaged with corresponding

documentation

- created.csv file to print shipping labels from client database

- prepared packages for shipment, requested shipper pickup, and

tracked all shipments to ensure delivery was made

- contacted 1,000 ineligible clients as to future use of company

product

• Entered 150 - 200invoices per day
• Maintained and coordinated 5,000 A/P files
• Posted 50 insurance company over payments daily to be reimbursed
• Instrumental in implementing Lawson system in A/P department
• Worked closely with Mercy College's CFO on text book purchases
• Reconciled 50 - 100 purchase orders with procurement department to ensure payment was made in a timely manner
• Folded, stuffed in envelope, sealed, and postage 150 - 200 vendor payment checks daily
• Team lead on social committee for finance department in planning morale boosting events once a month

• Helped senior payroll specialist enter work hours for 5,000 employees into the payroll system
• Calculated and entered shift differential hours for 1,000 employees
• Reconciled and entered garnishments for 250 employees
• Prepared employment verification paperwork and returned to proper person upon request
• Printed, folded, sealed, and distributed payroll checks bi-weekly for 5,000 employees