Position where extensive experience can contribute to customers' satisfaction for company's success.
Motivated customer service specialist with over 15 years experience in team-based environment. Excelling at customer satisfaction and retention. Flexible and hardworking in fast-paced environments.
Greet customers entering the store. Answer product questions with up-to-date knowledge of sales and store promotions. Routinely answered customer questions regarding merchandize and pricing. Dedicated to continuously improving sales abilities and product knowledge. Design displays to make the store experience engaging and reassuring. Ask open-ended questions to assess customer needs. Communicate all store initiatives and promotions to customers to generate return business.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Built long-term customer relationships, advised customers on purchases and promotions. Suggested new display ideas to improve merchandize accessibility. Prevention of store losses using awareness, attention to detail and integrity. Operated a POS system to itemize and complete hundreds of customer purchases daily. Participated in physical inventory counts by-monthly.
Moved freight, stock and other materials to and from storage production areas and loading docks. Loaded and unloaded
boxes for shipment. Achieved a 93% on time shipment rate. Sorted cargo before loading and unloading. Tagged all inbound merchandize with receiving date. Stocked, staged and transported goods. Unloaded cargo from truck with hand trucks and pallet jacks. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Used item numbers to properly stock warehouse.
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