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Sales Support Associate SSA Resume Example

Resume Score: 80%

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SALES SUPPORT ASSOCIATE SSA
Objective

Position where extensive experience can contribute to customers' satisfaction for company's success.

Professional Summary

Motivated customer service specialist with over 15 years experience in team-based environment. Excelling at customer satisfaction and retention. Flexible and hardworking in fast-paced environments.

Skills
  • Creative problem solver
  • Strong work ethic
  • Strong client relations
  • Shipping and receiving professional
  • POS systems expert
  • MS Windows proficient
  • Quick learner
  • Exceptional communication skills
Work History
Sales Support Associate SSA, 03/2015 to Current
ARS Right Time Home Services – Riverside, CA

    Greet customers entering the store. Answer product questions with up-to-date knowledge of sales and store promotions. Routinely answered customer questions regarding merchandize and pricing. Dedicated to continuously improving sales abilities and product knowledge. Design displays to make the store experience engaging and reassuring. Ask open-ended questions to assess customer needs. Communicate all store initiatives and promotions to customers to generate return business.

Customer Service, 04/2009 to 11/2014
Arco – Ontario, CA

    Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Built long-term customer relationships, advised customers on purchases and promotions. Suggested new display ideas to improve merchandize accessibility. Prevention of store losses using awareness, attention to detail and integrity. Operated a POS system to itemize and complete hundreds of customer purchases daily. Participated in physical inventory counts by-monthly.

Furniture Mover, 06/2006 to 04/2009
Rooks Moving and Storage – Ontario, CA

Moved freight, stock and other materials to and from storage production areas and loading docks. Loaded and unloaded boxes for shipment. Achieved a 93% on time shipment rate. Sorted cargo before loading and unloading. Tagged all inbound merchandize with receiving date. Stocked, staged and transported goods. Unloaded cargo from truck with hand trucks and pallet jacks. Stacked and stored pallets at the end of the shift to keep warehouse clean and organized. Used item numbers to properly stock warehouse.

Tutor, 06/2000 to 10/2005
Jones Reading and Math Clinics – Upland, CA
    Observe, test, and assess student performance ability and skill level. Document thorough records of progress. Consistently received positive teacher evaluations from students. Successfully improved student test scores on state math test by 20% in one year period and increased student's English test scores by 14% through private tutoring and special attention. Implemented creative and healthy learning environment with positive attitude to achieve educational goals.
Education
Bachelor of Science: Telecommunications, 2000
DeVry Institute of Technology - Pomona, CA
Certifications
California Basic Education Skills Test (CBEST)
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Resume Overview

Companies Worked For:

  • ARS Right Time Home Services
  • Arco
  • Rooks Moving and Storage
  • Jones Reading and Math Clinics

School Attended

  • DeVry Institute of Technology

Job Titles Held:

  • Sales Support Associate SSA
  • Customer Service
  • Furniture Mover
  • Tutor

Degrees

  • Bachelor of Science : Telecommunications , 2000

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