sales support associate resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven, focused, and hard-working Administrative Support Professional with 20+ years of experience and a proven ability to lead others and oversee daily administrative operations within fast-paced environments. Experienced in supporting cross-functional teams, monitoring daily strategic operations, implementing standard operating procedures, and generating comprehensive operational reports. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Administrative Support,Advertising Management, Media Management, Vendor Management, Report Generation/Creation, Order Entry/Tracking, Process Improvement, Oral/Written Communication, Marketing Campaign Implementation

  • Self-motivated
  • Strong verbal communication
  • Project management
  • Extremely organized
  • Data management
  • Process implementation
  • Team liaison
  • Conflict resolution
Work History
Sales Support Associate, XXX7 - Current
Equinix, Inc. Chicago, IL,
  • Work directly with BLM for billing reconciliation tasks and to resolve credit locks, and track credit applications as requested.
  • Independently analyze and resolve mid to low level accounts receivable questions and issues.
  • Monitor and respond to any incomplete IO's returned from Order Entry team; complete IO when able or route appropriately to sales reps to resolve issues.
  • Handle price changes and update production methods or other general information on existing orders within Adit.
  • Gather advertiser material assets and upload complete ad materials to the AdWatch production system.
  • Complete creative submission form if not completed by rep and/or advertiser.
  • Monitor AdWatch production system and reports for missing advertising materials, late proof return from creative, or late release of advertising material, and follow-up with advertisers, creative department, and sales team as needed.
  • Handle advertiser/rep inquiry calls such as order deadlines, missing material and advertiser complaints.
  • Serve as point person with downstream operational teams (Creative, Layout, Pagination, etc.) to resolve issues and communicate *ndings and possible resolutions.
  • May assist/support manager on inquiries, request for proposals, insertion orders, placement, etc.
  • or as needed.
  • Supports sales with customer, reporting, scheduling and sales rep needs Assist in the search of available inventory.
  • Participate in the development of new policies and procedures related to increased quality and productivity, as well as, work environment.
  • Gather and maintain updated information on deadlines advertising/editorial guidelines and special section data.
  • Maintain and actively pursue understanding of the computer systems used in the department and a general understanding of computer systems in general.
  • Meet or exceed individual productivity goals as set by the department.
  • Cooperate in accomplishing all division goals as directed by Manager.
  • Duties include, but are not limited to the following list and the employee may be ask to perform other duties as needed to meet company objectives.
Brand Marketing Specialist, XXX3 - XXX7
Raytheon Technologies Corp Cheshire, CT,
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Initiated market research studies and analyzed findings.
  • Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
  • Analyzed business developments and monitored market trends.
  • Completed quarterly forecasting and monthly financial reviews.
  • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Coordinated and participated in promotional activities and trade shows.
  • Analyzed third-party data and investigated new growth opportunities.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Coordinated art and graphics creation for effective merchandising.
  • Idenitied value propositions and key messages for all of the company's marketing campaigns.
  • Preserved brand integrity by monitoring the consistency and quality of marketing content.
  • Communicated marketing teams' plans and accomplishments to verify alignment with senior management objectives.
  • Developed and implemented campaigns for email, online advertising, search engines and direct mail.
  • Tracked campaign effectiveness and adjusted strategies accordingly.
Advertising Account Associate, 2008 - XXX3
Kastle Systems Nashville, TN,
  • Supported advertising functions which includes processing incoming advertisement orders, managing billing systems, and reviewing submitted advertisements.
  • Played a lead role in tracking advertising activity, coordinated customer proofs, and assisted in layout/copy changes.
  • Successfully reviewed and resolved credit/billing issues on behalf of clients, obtained proof approvals, and managed local values/wrap grids.
General Assignment Representative, 2005 - 2008
Los Angeles Times City, STATE,
  • Supported administrative operations within the organization which included creating advertising layouts, creating copy, and preparing visual sales promotional materials.
  • Generated in-person sales presentations to outside clients, resolved advertising issues, and completing detailed marketing research.
  • Worked directly with Sales Representatives, clients and internal and external departments to achieve 100% client satisfaction .
  • Responsible for territory coverage for Sales Representative's while on vacation/out of office.
Customer Service Representative, 1998 - 2008
Los Angeles Times City, STATE,
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Learned, referenced and applied product knowledge information.
High School Diploma: , Expected in 1992
Sylmar High School - Sylmar, CA
Status -

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Resume Overview

School Attended

  • Sylmar High School

Job Titles Held:

  • Sales Support Associate
  • Brand Marketing Specialist
  • Advertising Account Associate
  • General Assignment Representative
  • Customer Service Representative


  • High School Diploma

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