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sales support associate resume example with 17+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile

Business Engineering

Leadership and Control Management

To obtain a challenging that will enable me to utilize and advance my skills, while contributing to the continued success of the company.

Innovative, assertive and high performing senior customer service professional that consistently achieves exceptional customer satisfaction rankings. Implementing and driving new process that deliver winning strategies, profit improvement and dynamic solution. Coordinating the activities of various department concerned with the production, sales and services. Possess a strong intellectual curiosity and a desire to dive into problems and data to find actionable solution. Outstanding ability to cultivate relationships with customer, supplier, staff and executive personnel, developing mutually respectful relationships. Exceptional ability to inspire and elicit the best qualities of a team.



Skill Highlights
  • A responsible attitude
  • Good at planning ahead
  • Decision-making abilities.
  • Accurate record keeping
  • Team Building
  • Customer satisfaction enhancement
  • Ability to priorities work
  • Remaining calm under pressure
  • Time Management
  • Good organizational skills
  • Front-end supervision
Professional Experience
06/2012 to Current Sales Support Associate Equinix, Inc. | El Segundo, CA,

Work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly. I develop of a unique and efficient tracking system for keeping a tab on daily operations and sales opportunity. I’m here to maintain the database of sales met, and plan strategies for sale enhancement with the help of top marketing professional. Not only sales I have to undertake the preserving important and confidential agreements between the company and the customer and the vendor. Basically I need to ensue procedures, policies, legislation and regulations are correctly followed by sales employee with complied.

Main Job task and Responsibilities

I.Prepare report to regional and branch by weekly and monthly

II.Preparing commission plan for sales team based on sales target had they achieved.

III.Monitoring sales activity and sales target

IV.Ensure all items delivered to be billed- billed by month-end

V.Creating of new customer account in SalesForce.com system

VI.Act as a primary customer resource for calls, e-mails and voice mails when a Sales Team member is out of the office.

VII.Investigate order discrepancies with vendor other customer satisfaction issues to assist Sales team employee in resolution situations and products will evolve with experience.

VIII.Senior internal audit on ISO 9001:2008 and ISO 14001:2004

IX.Examining company accounts and financial control systems and policy.

X.Ensuring that assets are safeguarded.

XI.Identifying if and where processes are not working as they should, and advising on changes to be made.

XII.Liaising with managerial staff and presenting findings and recommendations.

03/2010 to 05/2012 EPG Content Editor Abb Ltd | Windsor, CT,

Research and write program's synopses for use on the EPG for all broadcast programme.


Main Job task and Responsibilities

i.Bulk editing/updating

ii.Editorial (Subbing and proofing workflows for new entries)

iii.PVR Features (custom assigned series link)

iv.Data entry (Every changes to a program event creates an archived. amendment record

providing an audit trail of changes)

v.Event Amendment (Feature rich event amendment system allows quick changes to

individual or multiple related events in one update)

vi.UTC Time (Coordinated Universal Time) (System stores UTC time which allows for automatically adjustments to international time zones and daylight savings)

vii.Reporting (“Birds eye View” of both the quality of editorial content across channels and also the workflow status of channels)

viii.Collecting monthly schedules from local, regional and international broadcasters.

ix.Working closely with internal and external suppliers to ensure the delivery of schedules and extra programme information.

x.Monitoring the accuracy of programme information appearing in print, on the EPG and on the website.

xi.Sourcing and editing appropriate imagery, synopses and metadata

xii.Researching content

xiii.Troubleshooting where problems occur

• Checking that content arrives on various platforms on time and in the required quality

• Project work to constantly improve the accuracy, reach and appeal of OSN’s programme information.

04/2003 to 11/2009 SERVICE TEAM LEADER STANDARD CHARTERED BANK | City, STATE,

To provide an excellent customer service experience that focuses on delivering positive outputs, and which puts communities and customers at the heart of what we do. To provide day to day management and support to the customer service team and to strive to improve and deliver a holistic front line service to existing and prospective customers


Main Job task and Responsibilities

i.Responsible for maintaining current knowledge of bank policy and procedures, within the scope of their job, to ensure compliance.

ii.Provide support and maintain cross functional knowledge of the credit card processing platforms and payment operations, products and services.

iii.Provide operational support to Branch Manager and manage daily branch operations.

iv.Responsible in ensuring that the bank maintains optimum level of cash at all times.

v.Attend withdrawal and deposit of cash from and to BNM as and when necessary.

vi.Ensure all tellers maintain a cash drawer within bank policies, balances cash drawer daily and perform overall branch end of day cash balancing including ATM and CDM balancing.

vii.Verifies cash when overages/shortages occur and assists teller when balancing problems occur using knowledge of common error.

viii.Examines tellers reports of daily transactions for accuracy.

ix.Approve and verify inward/outward remittances and charges.

x.Attend administrative functions of the officer including cash management reports and scheduling for the teller staff during their absence.

xi.Assist with and implement Audit and Legal and Compliance Departments requests for follow-up and correction of issue impacting all areas of responsibility.

xii.Resolve exceptions and problems of an unusual nature, referring more complex problems to officer or manager as necessary.

xiii.Counsels customer regarding the products and service available. Identifies sales opportunities by uncovering financial needs and educating customers on banking products and services.

xiv.Actively participates in referral programs to achieve branch goals as well as individual sales and customer service goals.

Education
Expected in 2007 Executive Diploma | Majoring in Leadership and Control Management KDU University College, Damansara, Petaling Jaya, Petaling Jaya, Selangor GPA:
Expected in 2000 SPM | Science Stream Sekolah Menengah Kebangsaan Puchong Perdana, Puchong, Selangor GPA:
Expected in 1998 PMR | Secondary Sekolah Menengah Kebangsaan Puchong Perdana, Puchong, Selangor GPA:
Extra-Curricular Activities

i) School Prefect

ii) President of Tamil society

iii) participate in debate competition at the district level Petaling

iv) Committee member of the team karate-do

v) House level, Participate in Hockey and Long Jump

vi) Participate in junior karate tournament and demonstration

Skills
  • Sales Software: Salesforce.com, TapScan
  • KPI System - Sanfil Survey
  • Computer – Microsoft Office
  • Computer Graphics
  • Microsoft Office Outlook
  • Lotus Notes
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

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Resume Overview

School Attended

  • KDU University College, Damansara, Petaling Jaya
  • Sekolah Menengah Kebangsaan Puchong Perdana
  • Sekolah Menengah Kebangsaan Puchong Perdana

Job Titles Held:

  • Sales Support Associate
  • EPG Content Editor
  • SERVICE TEAM LEADER

Degrees

  • Executive Diploma
  • SPM
  • PMR

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