, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Goal-setting
Relationship building and management
Business development and planning
Prospect targeting
Product and service sales
Goals and performance
Strategic Planning
Performance metrics
Database Management
Vendor management
Marketing
Verbal and written communication
Quality control
Operations
Cold Calling
Forecasting ability
Networking strength
Key decision making
Work History
Assistant Regional Manager, 10/2020 to Current Covid Clinic – Orange, CA,
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored security and handled incidents calmly.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Kept meticulous records of all correspondence between management and tenants.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
Oversaw monthly collections of over $34,000 in funds, maintaining high payment rates by building positive relationships with tenants.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Introduced prospective tenants to types of units available and performed tours of premises.
Distributed and followed up on tenant renewal notices.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Followed up on delinquent tenants and coordinated collection procedures.
Public Notary and Shift Leader, 10/2018 to 10/2020 Aimbridge Hospitality – Cambridge, MA,
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Coached team members in techniques necessary to complete job tasks.
Contributed to devising and enforcing effective policies, accurate budgets and daily procedures.
Organized, reviewed and filed paperwork for secure recordkeeping.
Verified paperwork accuracy and checked for completion prior to processing.
Greeted every guest with personable approach and provided knowledgeable service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Identified issues, analyzed information and provided solutions to problems.
Guest Service Attendant, 01/2015 to 10/2018 Towne Park, Ltd. – City, STATE,
Issued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flow.
Facilitated vehicle flow by managing traffic control and parking in assigned area.
Responded to customer requests efficiently and with knowledgeable assistance.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Determined customer needs by asking relevant questions and listening actively to responses.
Adhered to safety protocols and policies to reduce workplace hazards.
Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
Education
Associate of Science: Business Administration, Expected in 04/2014 Valencia College - Orlando, FL, GPA:
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