Brings 20+ years of retail experience with recent store associate work and readiness to take on any customer or business challenge. Focused on maximizing efficiency and sales with diligent attention to critical details and daily demands. Top-notch work ethic with strong organizational, communication and planning abilities.
Skills
Ability to review and analyze business reports, such as profit and loss statement (P&L)
Hold others accountable, inspect work quality and give feedback in a way that is inspiring
Strong interpersonal skills
Customer Service
Record keeping
Self-motivated
Product organization
Training & Development
Experience
07/2015 to Current
Sales Store WorkerDoordash – Centennial, CO,
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Interacted with over 20 customers daily in friendly and helpful manner.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
12/2007 to Current
Sales AssociateOneida Indian Nation – Oneida, NY,
Involved in processing customer sales and increasing sales and the circulation of services offered in Eastern North Carolina.
Organized detailed leads, clientele and financial record keeping.
Conducts work in an ethical and professional manner in carrying out program policies and procedures.
Achieve overall store sales goals and service objectives.
Manage and grow customer relationships/sales, including building and holding team accountable to executing customer action plans.
Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store team members.
Ensure execution of all inventory and operational standards.
Coach all team members to deliver on customer expectations (DIY and Commercial).
Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties).
Ability to lead change management Embrace diversity and foster a respectful environment for both customers and team members.
Secondary Responsibilities Provide DIY service including battery installation, testing, wiper install, etc.
Assist district/region in other functions upon request.
08/1991 to 11/2008
Sales ManagerAscena Retail Group – Grapevine, TX,
During my time at this company I demonstrate and promote World Class Customer Service with an emphasis on courtesy.
Assisted customers and associates, and communicated positively in a courteous and considerate manner.
Acknowledged customers and associates; smiled and made eye contact.
Greet customers and facilitates applicant process.
Responding to requests, and/or taking actions on accounts or applications.
Following standard procedures and scripted dialogue to ensure consistency and accuracy.
Facilitating the conversation by soliciting needed information, clarifying responses, and addressing concerns.
Assisted in organizing merchandise for effective presentation in a multi-page catalog.
Kept accurate, current computer records of inventory, suppliers, shippers, etc.
Handled all aspects of contacting, processing and finalizing orders.
04/2000 to 05/2003
Assistant ManagerGateway – City, STATE,
Interface directly with customers to provide assistance and resolve problems.
Supervise product inventory; verify quantity and quality of products received.
Handle scheduling of employees and related personnel issues.
Supervised product inventory; verify quantity and quality of product received.
Handled full and part time shift scheduling of employees and other personnel issues.
Managed front cashiers in areas of monies handling, voids, shift breaks and customer service.
Supervised all daily functions of store activity to ensure customer satisfaction.
Managed full and part time shift schedules of employees and other personnel issues.
Handled all aspects of inventory, bookkeeping and payroll; performed daily bank runs.
Duties include answering multiple line phone and documenting key information, verifying pass codes, coordinating after hour’s responses, troubleshooting to assist clients with re-setting, bypassing, or other issues with alarm systems, documentation of events occurring during alarm activation, and data entry in multiple databases.
Education and Training
Expected in 1985
: General Studies, Applied Science Brooklyn College - Brooklyn, NY GPA:
Expected in 1982
High School Diploma: General Studies James Monroe H.S - Bronx, NY GPA:
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