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Sales Specialist Resume Example

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SALES SPECIALIST
Professional Summary

Driven Sales Specialist with 5 years of experience in Retail and Commercial sales. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues. Team motivator. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 8 years of related experience. Results-oriented Millwork and Commercial Sales Specialist proficient in Millwork products and adept at building customer relationships to drive sales. Highly effective at overcoming objections and matching customers with top options. Looking to utilize 8 years of experience to take on dynamic new role at Love's.

Skills
  • Sales
  • Invoicing
  • Sales Goals
  • Client Needs Assessment
  • Point of Sale Systems
  • Sales Reporting
  • Product Knowledge
  • Prospecting Clients
  • Sales Planning
  • Calibrating instruments
  • Analyzing water quality
  • Documentation skills
  • Organization and Time management
  • Customer service
  • Verbal and written communication
  • MS Office
  • Excellent work ethic
  • Multitasking abilities
Work History
Sales Specialist, 05/2015 to 02/2020
Company Name – City, State
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided first-rate service to all customers and potential customers.
  • Helped resolve client problems quickly with superior customer service.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Responded to telephone and in-person requests for information.
  • Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 80%
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
  • Upheld high standards of customer service by promoting and upselling new products and services.
Calf Feeder, 09/2011 to 12/2013
Company Name – City, State
  • Communicated with coworkers and management to report challenges.
  • Transported and loaded harvested items into delivery trucks.
  • Developed advanced understanding of cattle farm operations, including purchasing needs and labor requirements.
  • Operated heavy equipment, including large farm tractors, with strong focus on safety.
  • Identified issues, analyzed information and provided solutions to problems.
Water Treatment Plant Operator, 01/2008 to 01/2009
Company Name – City, State
  • Performed water quality analysis, testing, and verification.
  • Adhered to EPA and OSHA regulations.
  • Maintained water treatment equipment, including clarifiers and compost press.
  • Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals as needed.
  • Recorded test data and prepared reports, summaries or charts to interpret test results.
  • Collected water samples to test alkalinity, hardness and residual levels.
  • Operated equipment such as front-end loaders, forklifts.
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
  • Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by DEQ.
  • Diagnosed and performed minor repairs on laboratory instrumentation and maintained lab and field equipment in safe, clean and efficient condition.
  • Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
  • Conducted routine sampling of drinking water and public water following standard operating procedures.
  • Built and executed formulas and generated charts in Microsoft spreadsheet applications.
Customer Service Associate, 07/2005 to 01/2008
Company Name – City, State
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Kept front check out area clean and organized for efficient service.
  • Processed payments and returns with accuracy and efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Answered customer questions about product availability and shipment times.
  • Assisted call-in customers with questions and orders.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Education
Medical Assisting Diploma: Medical Assisting, 10/2011
Wright Career College - City
High School Diploma: 05/2005
Union City High School - City, State
Accomplishments
  • Ranked # 3 in region 5 for 2019 for sales and leads.
Certifications
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Resume Overview

School Attended

  • Wright Career College
  • Union City High School

Job Titles Held:

  • Sales Specialist
  • Calf Feeder
  • Water Treatment Plant Operator
  • Customer Service Associate

Degrees

  • Medical Assisting Diploma : Medical Assisting , 10/2011
    High School Diploma : 05/2005

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