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Sales Specialist Resume Example

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SALES SPECIALIST
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Relationship selling
  • Inventory coordination
  • Prospecting skills
  • Product expertise
  • Call center experience
  • On-site product demonstrations
  • Sales closing
  • Post-sales support
  • Product and service knowledge
  • Product management and pricing
  • B2B and B2C sales
  • Inside and outside sales
  • Negotiations
  • Product merchandising and distribution
  • Personnel training
  • Sales development
  • Strategy development
  • Market research and analysis
  • Customer needs assessment
  • Product merchandising
  • Lead generation
  • Account management
  • Customer retention abilities
  • Client account management
  • Promotional planning
  • Territory growth
  • Communications
  • Planning and coordination
  • Customer service
  • Supervision
  • Team building
  • Business operations
  • Process improvement
  • Project organization
  • Administrative support
  • Relationship development
  • Problem resolution
  • Inventory management
  • Organization
Experience
Sales Specialist|Company Name - City, State|12/2015 - Current
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Generated more than 13 leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Met with customers to discuss needs and offered relevant options from company line.
  • Write, completed and filed documentation to finalize sales.
  • Stayed up to date on all company products and services to support sales objectives.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Showcased features of diverse products, provided information and redirected objections.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Met with current customers on frequent basis to check on satisfaction and propose new offerings.
  • Supported clients with targeted and highly successful product launches.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Produced incremental revenue to customers through cross-selling and upselling additional products and services.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Created and implemented store displays, promoting sales and growth.
  • Analyzed sales performance and service feedback to drive organizational and operational changes resulting in greater profitability.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Improved profitability by successfully executing B2B sales from manufacturer to customers.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Performed customer needs assessments and suggested appropriate solutions that would solve business issues.
  • Improved profitability and pipeline with multiple marketing channels and sales strategies.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
  • Optimized traceability, developing organization systems for contracts, records, reports and agendas.
  • Implemented sales plans for classified newspaper advertising by identifying and calling on prospects.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Strengthened branding initiatives by coordinating trade shows and creating marketing collateral to maximize outreach.
  • Identified and solved complex strategy problems that impacted sales management and business direction.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Interfaced with customers to resolve problems quickly.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Networked to build client base and promote products to new and existing clients.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Planned and followed through with inventory management for each store.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieve customer objectives.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Diminished project gaps to promote smooth workflow.
  • Built client base and promoted products to new and existing clients.
  • Monitored customer order process and addressed customer issues.
  • Developed solutions to meet market gaps and drive company sales.
  • Visited customer locations and represented company at industry events to demonstrate products.
  • Built trust and rapport with prospective patients to understand treatment needs and determine appropriate level of care.
  • Expanded new business, implementing effective networking strategies.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Cold called business leaders to initiate inclusion in sales strategies.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Spearheaded educational training workshops and product presentations.
  • Introduced customers to new offerings and updated accounts.
  • Addressed marketing needs of customers by creating and designing ads that promoted goods and services of advertisers.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
RTM Clerk|Company Name - City, State|04/2003 - 05/2015
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Supervised tellers to verify compliance with both federal and local regulations.
  • Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service.
  • Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
  • Adhered to regulatory and company security and audit procedures.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Used dynamic research and interpersonal skills to swiftly resolve customer issues.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
Cash Office Associate|Company Name - City, State|11/1996 - 01/2003
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Prepared and checked cashier register tills.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
  • Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods.
  • Packaged orders submitted online or via telephone, carefully selecting inventory, addressing correctly and dispatching to appropriate personnel for delivery or shipping.
  • Organized cash movements between offices and to or from banks.
  • Fostered working relationships with banks, vendors and clients to facilitate communication on payment schedules and methods and prompt conflict resolution when problems occurred.
  • Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Maintained general inventory levels and informed supervisor of shortages or trends of changing demand to assist with acquisition of new inventory without outage.
  • Reviewed financial totals, verified store-to-store transfers and checked price updates.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
  • Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
  • Kept comprehensive records of outgoing vendor payments and tracked expense accounts frequently involved in daily operations.
  • Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
  • Reconciled all bank and credit card accounts monthly.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
  • Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Mitigated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Streamlined financial efficiencies by accurately processing bank reconciliations and delivering financial reporting.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Suggested key operational changes to improve performance by extracting financial data from various reporting systems.
  • Processed customer payments and set up payment plans.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Coded invoices and other records to maintain organized and accurate records.
  • Supported human resources by certifying and processing payroll, electronic deposits and pay adjustments while distributing checks with zero lag time.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Tracked expenses and entered deposits into Oracle Financials while reconciling monthly bank accounts to verify accuracy.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
Education and Training
Heald College - Central Administrative Office|City, StateSome College (No Degree): Health Administration
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Resume Overview

School Attended

  • Heald College - Central Administrative Office

Job Titles Held:

  • Sales Specialist
  • RTM Clerk
  • Cash Office Associate

Degrees

  • Some College (No Degree) : Health Administration

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