Sales Specialist Resume Example
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SALES SPECIALIST
Professional Summary
Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers through sharing knowledge and building relationships, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Skills
- Technical knowledge & support
- Relationship building & management
- Customer service & care
- Team collaboration & leadership
- Goal-Oriented
- Strategic analysis
- Fluent in Spanish
- Multi-taskng
- Data entry
- Data analytics
- Client development
- Database management
- CRM Systems
- SQL
- Networking skills
- B2B sales
- Data profiling
- Problem solving
- Business needs analysis
- Product development
Education
Lewis UniversityCity, State12/2019Bachelor of Science: Computer And Information Systems Security
- Dean's List 2016-2019
- Recipient of the Dr. Thomas Georginis Scholarship
- Recipient of the Harold Finley Scholarship
- Recipient of the FitzpatrickScholarship
- Elected to Secretary for Information Systems Audit and Control Association (ISACA) Club in 2019
- Graduated in Top 5% of Class
- Early Graduate
- Recipient of the Management Information Systems Department Award
- Graduated with 3.96 GPA, high honors recognition
- Double Majored in Information Systems and Information Security & Risk Management
- Coursework in Computer and Mobile Forensics, Data Networking, Data Mining, and Database Management
- Member of the Scholar's Academy
Certifications
- Forensic Toolkit (FTK) Certification
Work History
Benchmark Hospitality- Sales Specialist
Gainesville , FL10/2019 - Current
Gainesville , FL10/2019 - Current
- Offered each customer top-notch, personal service and polite support.
- Performed basic troubleshooting procedures on iOS devices and Mac OS computers.
- Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications, making it natural to recommend equipment to customers.
- Delivered exceptional customer service while maintaining a high degree of professionalism.
- Provided effective demos and presentations in a variety of environments.
- Acted as a member of the setup team to develop customer relationships with the Apple culture.
- Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBooks, iMAC's, iPads, and iPhones.
- Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walk-through.
Shipley Energy- Cashier & Customer Service Representative
Pisgah , OH01/2016 - 05/2019
Pisgah , OH01/2016 - 05/2019
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Maintained a positive atmosphere in a high-volume sales environment by providing excellent customer service and sharing extensive product knowledge to increase days sales.
- Able to communicate with international customers by using acquired language skills (Spanish).
- Managed multiple tasks and worked well under pressure in a very high-stress, fast-paced environment.
- Engaged in professional oral communication and customer interactions by providing friendly and reliable service and support; catered to their individual needs.
- Communicated well with other cashiers and worked as part of a team to ensure that the restaurant operations ran safe, smoothly and efficiently, and that guest expectations were exceeded.
- Demonstrated responsibility and integrity by accurately handling large amounts of currency on a daily basis. Counted and ensured the money drawer balanced.
- Met and exceeded upsell goals by using strategic promotional approaches.
Third Party Pet- Customer Service & Sales Specialist
City , STATE01/2018 - 12/2018
City , STATE01/2018 - 12/2018
- Adapted sales techniques to specific clients and promoted products based on individualized client needs.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Developed and implemented sales strategies to increase revenue.
- Counseled and provided advice to buyers regarding their pet needs.
- Took incoming calls and made outbound calls providing information on our pets and scheduled appointments for potential purchases.
- Utilized effective persuasive skills, and provided value- added customer services.
- Provided comprehensive support to international customers by using acquired language skills (Spanish).
- Met and exceeded monthly sales goals in excess $60- $70k, contributing to the team goal.
- Recognized as top sales representative and rewarded the prestigious "Top Dawg" award.
- Handled customer objections while using multiple software programs simultaneously.
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Resume Overview
School Attended
- Lewis University
Job Titles Held:
- Sales Specialist
- Cashier & Customer Service Representative
- Customer Service & Sales Specialist
Degrees
- Bachelor of Science : Computer And Information Systems Security
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