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Sales Specialist Resume Example

Resume Score: 80%

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Maria
Cazares
Professional Summary

Achieve industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers through sharing knowledge and building relationships, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.

Skills
  • Technical knowledge & support
  • Relationship building & management
  • Customer service & care
  • Team collaboration & leadership
  • Goal-Oriented
  • Strategic analysis
  • Fluent in Spanish
  • Multi-taskng
  • Data entry
  • Data analytics
  • Client development
  • Database management
  • CRM Systems
  • SQL
  • Networking skills
  • B2B sales
  • Data profiling
  • Problem solving
  • Business needs analysis
  • Product development
Education
Lewis UniversityRomeoville, IL12/2019Bachelor of Science: Computer And Information Systems Security
  • Dean's List 2016-2019
  • Recipient of the Dr. Thomas Georginis Scholarship
  • Recipient of the Harold Finley Scholarship
  • Recipient of the FitzpatrickScholarship
  • Elected to Secretary for Information Systems Audit and Control Association (ISACA) Club in 2019
  • Graduated in Top 5% of Class
  • Early Graduate
  • Recipient of the Management Information Systems Department Award
  • Graduated with 3.96 GPA, high honors recognition
  • Double Majored in Information Systems and Information Security & Risk Management
  • Coursework in Computer and Mobile Forensics, Data Networking, Data Mining, and Database Management
  • Member of the Scholar's Academy
Certifications
  • Forensic Toolkit (FTK) Certification
Work History
Apple Inc.- Sales Specialist
Naperville, Illinois10/2019 - Current
  • Offered each customer top-notch, personal service and polite support.
  • Performed basic troubleshooting procedures on iOS devices and Mac OS computers.
  • Demonstrated exceptional, consistent and comprehensive knowledge of Apple technology and applications, making it natural to recommend equipment to customers.
  • Delivered exceptional customer service while maintaining a high degree of professionalism.
  • Provided effective demos and presentations in a variety of environments.
  • Acted as a member of the setup team to develop customer relationships with the Apple culture.
  • Trained customers of various backgrounds and levels on how to use their personal/business Apple technology, which consist of products such as MacBooks, iMAC's, iPads, and iPhones.
  • Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walk-through.
Portillo's Hot Dogs Inc.- Cashier & Customer Service Representative
Naperville, Ilinois01/2016 - 05/2019
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Maintained a positive atmosphere in a high-volume sales environment by providing excellent customer service and sharing extensive product knowledge to increase days sales.
  • Able to communicate with international customers by using acquired language skills (Spanish).
  • Managed multiple tasks and worked well under pressure in a very high-stress, fast-paced environment.
  • Engaged in professional oral communication and customer interactions by providing friendly and reliable service and support; catered to their individual needs.
  • Communicated well with other cashiers and worked as part of a team to ensure that the restaurant operations ran safe, smoothly and efficiently, and that guest expectations were exceeded.
  • Demonstrated responsibility and integrity by accurately handling large amounts of currency on a daily basis. Counted and ensured the money drawer balanced.
  • Met and exceeded upsell goals by using strategic promotional approaches.
Third Party Pet- Customer Service & Sales Specialist
Naperville, Illinois01/2018 - 12/2018
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Utilized various sales techniques to develop relationships with customers and drive sales.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Developed and implemented sales strategies to increase revenue.
  • Counseled and provided advice to buyers regarding their pet needs.
  • Took incoming calls and made outbound calls providing information on our pets and scheduled appointments for potential purchases.
  • Utilized effective persuasive skills, and provided value- added customer services.
  • Provided comprehensive support to international customers by using acquired language skills (Spanish).
  • Met and exceeded monthly sales goals in excess $60- $70k, contributing to the team goal.
  • Recognized as top sales representative and rewarded the prestigious "Top Dawg" award.
  • Handled customer objections while using multiple software programs simultaneously.
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Resume Overview

Companies Worked For:

  • Apple Inc.
  • Portillo's Hot Dogs Inc.
  • Third Party Pet

School Attended

  • Lewis University

Job Titles Held:

  • Sales Specialist
  • Cashier & Customer Service Representative
  • Customer Service & Sales Specialist

Degrees

  • Bachelor of Science : Computer And Information Systems Security

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