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Sales Specialist Resume Example

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SALES SPECIALIST
Summary
Detail oriented and highly organized transportation professional with proven experience within a fast-paced, multi-faceted, changing environment providing transportation for various state agencies. Demonstrate the ability to meet tight deadlines while responding to challenges in delivering services throughout the state. Coordinate the efficient flow between six Brokers (Regional Transportation Authorities) and multiple programs and agencies involved with setting up transportation of consumers.
Education
Present
Bunker Hill Community CollegeAssociates Degree: Human ServicesHuman Services
June 2015
City, StateAspiring Supervisor Track 600 Washington St
Supervisory Certificate
Highlights
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Professional and mature
  • Resourceful
  • Time management
  • Strong problem solver
  • Microsoft Office proficiency
  • Excel spreadsheets
Accomplishments
 Promoted to Program Coordinator I after 4 years of employment. Increased office organization by developing more efficient filing system and customer database protocols. Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Experience
October 2011
to
April 2016
Company NameCity, StateSales Specialist
  • Coordinate with leaders, stock and sales associates to ensure a positive and efficient customer experience.
  • Acknowledge and provide assistance to customers: locate merchandise efficiently using various methods, answers questions quickly and accurately.
  • Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
  • Know and offer information to the customer on current merchandise assortment, store promotions and events.
  • Offer brand credit card to every customer, encourage cardholders to use card.
  • Prevent theft and loss through positive customer engagement and application of Gap Inc.
  • Loss Prevention techniques.
  • Perform all cashwrap transactions accurately; encourage participation in customer opinion survey Uphold all company policies as outlined in the Policy Procedure Guide, including Code of Business Conduct and the Employee Policy Guide Meet or exceed company productivity standards for all operational processes.
September 2008
to
Current
Company NameCity, StateProgram Coordinator I
  • Coordinate transportation services for the Department of Developmental Services (DDS), Massachusetts Rehabilitation Commission (MRC), Department of Mental Health (DMH), Massachusetts Commission for the Blind (MCB) and Day Habilitation Programs.
  • Review and analyze Transportation Request forms (TRs) for accuracy.
  • Process TRs through electronic or fax communication with Broker/Regional Transit Authority (RTA), so that transportation is arranged or revised within two weeks of the receipt of the request.
  • Responsible for submitting requests for single trips for DDS services when an individual consumer is unable to be accommodated by an established route and/or individual specific needs have to be met.
  • Respond to agency inquiries regarding transportation services.
  • Obtain supervisor authorization for any new DDS service prior to starting services.
  • Maintain Broker Transportation Logs and follow up with brokers to ensure timely responses.
  • Maintain DDS Pending List for denied DDS TRs and follow up with RTA to obtain information on open routes.
  • Maintain Regional DDS Databases and files in order to ensure the data we maintain is accurate and up to date daily.
  • Review and process MRC and Massachusetts Commission for the Blind (MCB) invoices for accuracy.
  • Act as a liaison with various agencies regarding transportation services.
  • Act as a liaison between Human Service Transportation (HST) staff and Human Resources regarding benefit inquiries.
  • Update HST staff of changes in procedures from Human Resources.
  • Process travel reimbursement requests and maintain travel account balances.
  • Continue to be available to area offices for training sessions (in person or via phone) so all staff are familiar with the TR process.
  • MassSP Project to Implement- Revamping presentation and create an online "webinar" version so that all Service Coordinators can easily navigate the TR.
  • Perform other duties as needed such as identifying opportunities to streamline processes, making work procedures more efficient without compromising on effectiveness.
August 2007
to
September 2008
Company NameCity, StateTeller/ Member Services
  • Perform Daily transactions (deposits, withdrawals, transfers, travel checks, money orders, savings bonds, etc.) accurately and efficiently with a friendly and courteous demeanor.
  • Balance daily teller work.
  • Explain credit union products and services to customers.
  • Assisted members with account inquiries and resolving any account problems.
  • Opened new share savings, checking, club and other accounts.
  • Cross selling member products and services, including extended warranty and gap insurance.
  • Assisted members in the use of product service technology such as ATMs, banking by phone system (CU-TEL), Loan-by-Phone, Virtual Branch and any other e-commerce vehicles.
  • English and Spanish speaking.
January 2003
to
April 2012
Company NameCity, StateCertified Tax Professional
  • Conducted tax interviews with clients Ensured client confidentiality and privacy.
  • Increased retention of all clients.
  • Offered additional products and services.
  • Actively participated in local marketing.
  • IRS audit support & attendance.
  • Generated business growth.
  • Grew tax expertise.
  • Provided mentoring and supporting teammates.
  • Other duties as assigned.
Skills
Streamline, agency, balance, banking, bonds, clients, databases, e-commerce,  fax, human Resources, inspiration, insurance, Loss Prevention, marketing,  entoring, money, phone system, policies, selling, sales, Spanish speaking, tax,  transportation.
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Resume Overview

School Attended

  • Bunker Hill Community College

Job Titles Held:

  • Sales Specialist
  • Program Coordinator I
  • Teller/ Member Services
  • Certified Tax Professional

Degrees

  • Associates Degree : Human Services
    Aspiring Supervisor Track 600 Washington St
    Supervisory Certificate

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