Bilingual and dedicated Retail Sales Specialist with experience driving business growth and creating positive working environment. Offering strategic marketing, working to improve and be on top of what's still yet to come. I'm a team player and I take very seriously every job I have. On my last job, I got awarded several times for my hard work and dedication to any task I was assigned to. I used my management and selling strategies to drive business and make a difference.
With more than 14 years working in retail ( 4 years in USA , the rest of them in Italy ) I believe I can be an asset to your company and bring my experience in sales as well as in inventory management and shipping process. I'm always up for a challenge and ready to learn new things, explore new fields and bring results. I'm quick and hardworking.
- Customer service and care
- Sales expertise
- Cash Handling
- Fluent in English, Italian, Romanian, and I have a base understanding for Spanish and French.
- Account Management experience due to several years working as a team leader, from assistant store manager to brand specialist, department specialist.
- Complaint resolution- I'm most of the time able to find a satisfied solution for the customer staying within the companies guidelines; and if that's not possible, I will ask for help from my supervisor, but the customer will have full assistance.
- Inventory maintenance- I have a good focus and good memory, and I really work hard and make sure things are net and clear much before the inventor time come.
- Client Development- During my last job, I was able to build a clientele and work even if the store have low traffic.
- Productivity maximization- I'm all about maximizing our productivity and time management. If we all do good, the company does good and that mena we get to keep our jobs and maybe even grow within the company.
- Merchandising- it is very important to have a good merchandising technique and know when to put highlight merchandise as well as where to put them. The merchandise is the mirror of our store, the customer will buy whatever we decide is important.
Chicago, IL, 04/2016 - Current
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers locate appropriate store locations of any type of products, answered questions about products and provided solutions for various issues.
- Answered questions about store policies and concerns to support positive customer experiences.
- Used POS system to enter orders, process payments, and issue receipts.
- Assisted customers with locating and choosing merchandise in any store department.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Conducted inventory counts by adding each item in stock and documenting in the system.
- Maintained customer satisfaction while handling the product returns quickly and professionally.
- Educated customers on promotions to enhance sales.
Bartow, FL, 01/2013 - 06/2015
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted to Assistant Manager after only 5 months with company.
- Supervised payroll corrections for accuracy and duplications.
- Monitored security and handled incidents calmly.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
University Park, FL, 03/2010 - 01/2013
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
During my last four years with Bloomingdale's, I got awarded several times for the following:
- Rocky of the year award;
-Who made it happen award;
-Sales driving award;
-Team leader award;
-Top seller award;
-Top applications award;
-Be the best x 2 ( quarterly award );
-Golden B award.
Considering that I work in a store with over 140 employees, I'm very proud of all of those awards and I worked hard for them.
I've been a brand specialist for three different brands ( Aqua- Bloomingdale's own brand, Paule KA - a French brand, and LaFayette148- an American brand). I Helped the brand have more visibility, workout with the team to increase sale, product knowledge, promotions, always on top of what the competition had to offer.
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School Attended
- High School of Economic And Administration
- Nova Community College
- Stratford
Job Titles Held:
- Sales Specialist
- Assistant Store Manager
- Sales Associate
Degrees
- High School Diploma
- Associate Degree
- Some College (No Degree)
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