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Sales Specialist Resume Example

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SALES SPECIALIST
Skills

* Customer Service

* Operational Office Management

* Accounts Receivable Specialist

* Accounts Payable Associate

* Inventory Management Clerk

* Local Volumteer

Education and Training
2003
Bachelor's - Healthcare Leadership
Lewis UniversityRomeoville, IL
1995
Associate - Science and Ag Business
Joliet Junior CollegeJoliet, IL
Certifications
  • Customer Care (10+ years)
  • Customer Service (10+ years)
  • Customer Support (10+ years)
  • Conflict Management (10+ years)
    • Summary

    My time in the workforce has always focused on customer service and satisfaction, regardless of the industry I worked in. The past industries I have been employed with include the corporate office of a privately owned gas station chain, several agriculture businesses, a supermarket, a private podiatrist/surgeon's medical office and currently, a building materials wholesale supplier. In addition to providing top notch customer service and resolving issues in a timely manner, I received my experience in general office duties and beyond, inside and outside sales and in branch management management.

    Experience
    Sales SpecialistRichards Building Supply | Kankakee, IL06/2019 - Current
    • After the branch I managed for 11 years closed due to economic changes in our region, I was transferred to our Kankakee branch to assist with inside sales and customer service, while maintaining my existing customers' needs from the Dwight location.
    • I am also responsible for performing weekly inventory counts and the receiving of inventory into Agility.
    • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
    • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
    • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
    • Met with customers to discuss needs and offered relevant options from company line.
    • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
    • Stayed up to date on all company products and services to support sales objectives.
    • Prepared advertising sales contracts and submitted to clients for sign off.
    • Participated in corporate sales trainings to improve skills set and learn new selling techniques.
    • Identified new customer opportunities through careful study of advertising markets.
    • Created sales presentations to promote advertising benefits to potential customers.
    • Received advertising proofs from [Type] department and submitted to client for review and approval.
    • Optimized revenue levels by developing engaging promotional programs.
    • Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
    • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
    • Serviced potential clients in [Type] and [Type] newspaper advertising services.
    • Managed [Number] accounts worth $[Number].
    • Attended various events, including workshops and tradeshows to network with new contacts.
    • Managed over [Number] large accounts for advertising agencies and brand advertisers.
    • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
    • Responded quickly to customer questions and resolved issues using [Technique].
    • Used strong negotiation and persuasion skills to sell advertising products and services.
    • Surpassed quota by [Number]% to generate $[Number] in sales during [Year].
    • Delivered cost estimates on advertising plans and services to customers.
    • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
    • Standardized relationship-building expectations by training [Number] employees in business lead generation.
    • Negotiated prices and set up contracts to finalize [Product or Service] agreements.
    • Generated more than [Number] leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
    • Calculated total costs for service delivery, including production, delivery and installation requirements.
    • Write, completed and filed documentation to finalize sales.
    • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
    • Showcased features of diverse products, provided information and redirected objections.
    • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
    • Provided clients with estimates of [Product or Service] advertising.
    • Exceeded department expectations for productivity and accuracy levels by [Action].
    • Participated in incentive programs and contests designed to support achievement of production goals.
    • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
    • Reviewed customers' products, advertising history and business to identify effective advertising solutions.
    Buiilding Supply Branch ManagerRichards Building Supply | Dwight, IL01/2008 - 05/2019
    • I managed daily operations including AR, AP, INV management.
    • I was responsible for ordering stock inventory based on suggested purchasing, varying based on the season.
    • I was responsible for the receipt and delivery of product, performed inside and outside sales and time management of employees and approved their payroll.
    Inside Sales RepresentativeRichards Building Supply | Morris, IL06/2005 - 12/2007
    • My duties included general office, the daily balancing of the previous day's business, receiving inventory and preparing the payables for payment.
    • In addition, I assisted customers with their building supply needs and assisted in scheduling deliveries.
    • I also supported the outside salesman when needed.
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    Resume Overview

    Companies Worked For:

    • Richards Building Supply

    School Attended

    • Lewis University
    • Joliet Junior College

    Job Titles Held:

    • Sales Specialist
    • Buiilding Supply Branch Manager
    • Inside Sales Representative

    Degrees

    • Bachelor's - Healthcare Leadership
      Associate - Science and Ag Business

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