Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

My time in the workforce has always focused on customer service and satisfaction, regardless of the industry I worked in. The past industries I have been employed with include the corporate office of a privately owned gas station chain, several agriculture businesses, a supermarket, a private podiatrist/surgeon's medical office and currently, a building materials wholesale supplier. In addition to providing top notch customer service and resolving issues in a timely manner, I received my experience in general office duties and beyond, inside and outside sales and in branch management management.


* Customer Service

* Operational Office Management

* Accounts Receivable Specialist

* Accounts Payable Associate

* Inventory Management Clerk

* Local Volumteer

06/2019 to Current
Sales Specialist Brewer Science Rolla, MO,
  • After the branch I managed for 11 years closed due to economic changes in our region, I was transferred to our Kankakee branch to assist with inside sales and customer service, while maintaining my existing customers' needs from the Dwight location.
  • I am also responsible for performing weekly inventory counts and the receiving of inventory into Agility.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
  • Met with customers to discuss needs and offered relevant options from company line.
  • Collaborated with customers after sales to identify and resolve service, account or technical product issues.
  • Stayed up to date on all company products and services to support sales objectives.
  • Prepared advertising sales contracts and submitted to clients for sign off.
  • Participated in corporate sales trainings to improve skills set and learn new selling techniques.
  • Identified new customer opportunities through careful study of advertising markets.
  • Created sales presentations to promote advertising benefits to potential customers.
  • Received advertising proofs from [Type] department and submitted to client for review and approval.
  • Optimized revenue levels by developing engaging promotional programs.
  • Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
  • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
  • Serviced potential clients in [Type] and [Type] newspaper advertising services.
  • Managed [Number] accounts worth $[Number].
  • Attended various events, including workshops and tradeshows to network with new contacts.
  • Managed over [Number] large accounts for advertising agencies and brand advertisers.
  • Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
  • Responded quickly to customer questions and resolved issues using [Technique].
  • Used strong negotiation and persuasion skills to sell advertising products and services.
  • Surpassed quota by [Number]% to generate $[Number] in sales during [Year].
  • Delivered cost estimates on advertising plans and services to customers.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Standardized relationship-building expectations by training [Number] employees in business lead generation.
  • Negotiated prices and set up contracts to finalize [Product or Service] agreements.
  • Generated more than [Number] leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
  • Calculated total costs for service delivery, including production, delivery and installation requirements.
  • Write, completed and filed documentation to finalize sales.
  • Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
  • Showcased features of diverse products, provided information and redirected objections.
  • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
  • Provided clients with estimates of [Product or Service] advertising.
  • Exceeded department expectations for productivity and accuracy levels by [Action].
  • Participated in incentive programs and contests designed to support achievement of production goals.
  • Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
  • Reviewed customers' products, advertising history and business to identify effective advertising solutions.
01/2008 to 05/2019
Buiilding Supply Branch Manager Solarwinds, Inc. Morrisville, NC,
  • I managed daily operations including AR, AP, INV management.
  • I was responsible for ordering stock inventory based on suggested purchasing, varying based on the season.
  • I was responsible for the receipt and delivery of product, performed inside and outside sales and time management of employees and approved their payroll.
06/2005 to 12/2007
Inside Sales Representative Richards Building Supply City, STATE,
  • My duties included general office, the daily balancing of the previous day's business, receiving inventory and preparing the payables for payment.
  • In addition, I assisted customers with their building supply needs and assisted in scheduling deliveries.
  • I also supported the outside salesman when needed.
Education and Training
Expected in 2003
Bachelor's: Healthcare Leadership
Lewis University - Romeoville, IL
Expected in 1995
Associate: Science and Ag Business
Joliet Junior College - Joliet, IL
Activities and Honors
  • Customer Care (10+ years)
  • Customer Service (10+ years)
  • Customer Support (10+ years)
  • Conflict Management (10+ years)
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    School Attended

    • Lewis University
    • Joliet Junior College

    Job Titles Held:

    • Sales Specialist
    • Buiilding Supply Branch Manager
    • Inside Sales Representative


    • Bachelor's
    • Associate

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