Sales Specialist Resume Example
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SALES SPECIALIST
Skills
* Customer Service
* Operational Office Management
* Accounts Receivable Specialist
* Accounts Payable Associate
* Inventory Management Clerk
* Local Volumteer
Education and Training
2003
Bachelor's - Healthcare Leadership
Lewis UniversityCity, State
1995
Associate - Science and Ag Business
Joliet Junior CollegeCity, State
Certifications
Summary
My time in the workforce has always focused on customer service and satisfaction, regardless of the industry I worked in. The past industries I have been employed with include the corporate office of a privately owned gas station chain, several agriculture businesses, a supermarket, a private podiatrist/surgeon's medical office and currently, a building materials wholesale supplier. In addition to providing top notch customer service and resolving issues in a timely manner, I received my experience in general office duties and beyond, inside and outside sales and in branch management management.
Experience
Sales SpecialistBrewer Science | Rolla , MO06/2019 - Current
- After the branch I managed for 11 years closed due to economic changes in our region, I was transferred to our Kankakee branch to assist with inside sales and customer service, while maintaining my existing customers' needs from the Dwight location.
- I am also responsible for performing weekly inventory counts and the receiving of inventory into Agility.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings.
- Met with customers to discuss needs and offered relevant options from company line.
- Collaborated with customers after sales to identify and resolve service, account or technical product issues.
- Stayed up to date on all company products and services to support sales objectives.
- Prepared advertising sales contracts and submitted to clients for sign off.
- Participated in corporate sales trainings to improve skills set and learn new selling techniques.
- Identified new customer opportunities through careful study of advertising markets.
- Created sales presentations to promote advertising benefits to potential customers.
- Received advertising proofs from [Type] department and submitted to client for review and approval.
- Optimized revenue levels by developing engaging promotional programs.
- Sold print, online, niche publication, newspaper inserts, direct mail and related printed products.
- Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
- Serviced potential clients in [Type] and [Type] newspaper advertising services.
- Managed [Number] accounts worth $[Number].
- Attended various events, including workshops and tradeshows to network with new contacts.
- Managed over [Number] large accounts for advertising agencies and brand advertisers.
- Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
- Responded quickly to customer questions and resolved issues using [Technique].
- Used strong negotiation and persuasion skills to sell advertising products and services.
- Surpassed quota by [Number]% to generate $[Number] in sales during [Year].
- Delivered cost estimates on advertising plans and services to customers.
- Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
- Standardized relationship-building expectations by training [Number] employees in business lead generation.
- Negotiated prices and set up contracts to finalize [Product or Service] agreements.
- Generated more than [Number] leads per week and pursued opportunities to set up appointments and convert prospects into new customers.
- Calculated total costs for service delivery, including production, delivery and installation requirements.
- Write, completed and filed documentation to finalize sales.
- Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.
- Showcased features of diverse products, provided information and redirected objections.
- Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
- Provided clients with estimates of [Product or Service] advertising.
- Exceeded department expectations for productivity and accuracy levels by [Action].
- Participated in incentive programs and contests designed to support achievement of production goals.
- Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.
- Reviewed customers' products, advertising history and business to identify effective advertising solutions.
Buiilding Supply Branch ManagerSolarwinds, Inc. | Morrisville , NC01/2008 - 05/2019
- I managed daily operations including AR, AP, INV management.
- I was responsible for ordering stock inventory based on suggested purchasing, varying based on the season.
- I was responsible for the receipt and delivery of product, performed inside and outside sales and time management of employees and approved their payroll.
Inside Sales RepresentativeRichards Building Supply | City , STATE06/2005 - 12/2007
- My duties included general office, the daily balancing of the previous day's business, receiving inventory and preparing the payables for payment.
- In addition, I assisted customers with their building supply needs and assisted in scheduling deliveries.
- I also supported the outside salesman when needed.
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Resume Overview
School Attended
- Lewis University
- Joliet Junior College
Job Titles Held:
- Sales Specialist
- Buiilding Supply Branch Manager
- Inside Sales Representative
Degrees
- Bachelor's - Healthcare Leadership
Associate - Science and Ag Business
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