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sales specialist resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Driven and motivated Sales Engineer with exceptional consultative sales skills to help customers solve technical problems. Works in tandem with sales team to exceed customer expectations for functionality, cost-effectiveness, and successful system rollout. Offering strong work ethic and track record of building loyal customer relationships. Entrepreneurial Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service, and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Operations management
  • Technical issues analysis
  • Customer service expert
  • Application support
  • Teamwork and Collaboration
  • Systems and software programs
  • 5+ years of sales engineering or solution consulting experience.
  • 13+ customer support experience
  • Problem-Solving
  • Sales Support
  • Microsoft Office Suite
  • Telemarketing expertise
  • Sales expertise
Work History
Sales Specialist, 04/2020 - Current
Intertek San Francisco, CA,
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Advised, sold and configured Mobile and home products in single and multiple transactions, averaging minimum quota $35000 to $45000in sales per quarter.
  • Prospected continuously for new potential customers and maintained robust conversion rate.
  • Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales
Customer Support Agent, 07/2015 - 09/2021
Accenture Bentonville, AR,
  • Handle all customer’s questions, make sure and assist customers with correct information about products and services, help prepare samples for customers
  • Handle direct instructions and follow to prepare proper samples for quality products for customers
  • Assist with first new department in RGV HEB curbside
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Upsold products and services to increase company revenue by 30% beyond targets
  • Created and presented media and advertising packages to prospective customers
  • Consistently hit and exceeded sales goals by100%
Outside Sales Representative, 10/2019 - 05/2020
Halo Branded Solutions New Berlin, WI,
  • Established new accounts through cold calling and personal visits to potential customers.
  • Created strategic brand building events to promote current product portfolio.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Built strong client rapport to establish diversified network of connections.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service
Lead Customer Service Specialist, 08/2017 - 08/2019
Frito-Lay Pocasset, MA,
  • Develop, motivate, and evaluate staff on work procedures, proper call handling and teamwork delivering excellent customer service
  • Set goals for team and provide feedback for improvement to ensure achievement of goals
  • Set game plan to improve game changing metrics and ranking
  • Ability to complete multiple projects while assisting agents with complex situations
  • Communicate effectively and efficiently, to insure clear support is given to both agent and customer
  • De-escalation of irate customers, insure everything possible for world class customer experience
  • Review and handle customer credits to ensure company policy is being implemented for all customers
  • Handle projects to assist site wide teams, as well as other departments.
  • Planned schedules and workflows based on expected customer demands.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Technical Support Specialist, 02/2015 - 07/2016
3Ds Dassault Systems Broomfield, CO,
  • Monitor accounts, work with engineering department for outages
  • During new hire times, help classes adjust to new environment with floor support.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Resolved system, hardware and telephone issues within 15 minutes, improving efficiency among departments
  • Resolved 30 technical support inquiries per day
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers
Customer Service Representative, 09/2014 - 02/2015
Safran Group New Brighton, MN,
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Cultivated customer loyalty, promoted repeat business and improved sales
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Responded proactively and positively to rapid change
  • Managed timely and effective replacement of damaged or missing products
  • Trained new personnel regarding company operations, policies and services
  • Contacted clients to verify account information and maintain accuracy, resulting in 45% increase in client satisfaction
Education
High School Diploma: , Expected in 05/2011
-
Veterans Memorial High School - Mission, TX
GPA:
Status -
Languages
Spanish :
Native or Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Veterans Memorial High School

Job Titles Held:

  • Sales Specialist
  • Customer Support Agent
  • Outside Sales Representative
  • Lead Customer Service Specialist
  • Technical Support Specialist
  • Customer Service Representative

Degrees

  • High School Diploma

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