Reliable and upbeat Sales & Service Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Tracked stock using company inventory management software.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Planned coverage needs and organized services to support incoming special events.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Promoted local entertainment and sporting events and offered details to assist patrons.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Maintained transaction security by verifying payment cards against identification.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Used "OnQ" to process reservations, check-ins and check-outs.
Server/Bartender , 07/2019 to Current Saltgrass Steakhouse – City, STATE,
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Monitored guests for intoxication and immediately reported concerns to management.
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Restocked salad bar and buffet for lunch and dinner service.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Server/Bartender/Togo Specialist , 04/2019 to 07/2020 Cheddars Scratch Kitchen – City, STATE,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Monitored guests for intoxication and immediately reported concerns to management.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Restocked salad bar and buffet for lunch and dinner service.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
High School Diploma: , Expected in 06/2015 Memorial High School - Port Arthur, TX GPA:
Member of Umoja Multicultural Club
Member of NJROTC (Navy Junior Reserve Officers Training Corps.)
Member of Yearbook Committee
Member of Drama Club
Member of Student Council
: Drama, Expected in Lamar State College - Port Arthur - Port Arthur, TX GPA:
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