People-oriented Team Leader effective at successfully executing new initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.
Managed team of 6 to 10 professionals. Scheduled all staff weekly to ensure all coverage and efficiency. Hired and mentored the junior team members. Ordered all necessary supplies on a weekly basis to keep inventory stocked. Took necessary steps to meet customer needs and effectively resolve all food or service issues. Organized monthly sales reports to track product success. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Cut and chopped food items and cooked in an oven or in fryers. Accurately measured ingredients required for specific food items. Frequently washed and sanitized hands, food areas and food preparation tools. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Prepared items according to written or verbal orders, working on several different orders simultaneously. Preformed all transaction duties as well. Accurately completed cash register transactions. Daily count the safe used to make change. Daily completion of sales paperwork to accurately calculate any shortages or overages made from other employees and report all sales in the correct departments.
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