Sales Service Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

People-oriented Team Leader effective at successfully executing new initiatives. Maintains workplace culture consistent with organization's mission and values. Outstanding trainer of new hires on processes, safety and quality.

  • Reliable and punctual
  • Reliable team worker
  • Inventory control
  • Strategic thinker
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Energetic work attitude
07/2017 to Current
Sales & Service Specialist Comporium Communications Rock Hill, SC,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coordinated with project leaders to resolve all product issues.
  • Strategically used industry-specific tools to direct product development efforts.
  • Collaborated with clients to define pre-development metrics such as diagnostics timeframes, release windows, budgetary constraints, and more.
  • Presented training information via role playing, simulations and team exercises.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Designed and directed orientation and training programs to meet client needs.
  • Developed skill-specific training programs to promote employee development.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
06/2016 to 09/2017
Gaming Associate Albertsons Company Inc. Bremerton, WA,
  • Maximized team performance and bottom-line profitability by training 10 new recruits on money handling, company policies and procedures.
  • Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
  • Described and explained games available to potential customers to attract new players.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers
  • Performed site evaluations, customer surveys and team audits.
  • Established and enforced banks and table limits for each game type.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
05/2014 to 03/2017
Deli Manager Rod Martin's Complete Basement Systems Fargo, ND,

Managed team of 6 to 10 professionals. Scheduled all staff weekly to ensure all coverage and efficiency. Hired and mentored the junior team members. Ordered all necessary supplies on a weekly basis to keep inventory stocked. Took necessary steps to meet customer needs and effectively resolve all food or service issues. Organized monthly sales reports to track product success. Guaranteed positive customer experiences and resolved all customer complaints. Assisted customers with store and product complaints. Cut and chopped food items and cooked in an oven or in fryers. Accurately measured ingredients required for specific food items. Frequently washed and sanitized hands, food areas and food preparation tools. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Prepared items according to written or verbal orders, working on several different orders simultaneously.  Preformed all transaction duties as well.  Accurately completed cash register transactions.  Daily count the safe used to make change.  Daily completion of sales paperwork to accurately calculate any shortages or overages made from other employees and report all sales in the correct departments.

06/2013 to 03/2014
Electrical Apprentice R.C Moon Electric City, STATE,
Assist with installation of Commercial temperature control systems. Install new or replacement thermostats. Install conduit for new wiring systems to the temperature control systems. Install 24 volt or CAT 5 wiring to valves, duct work, temperature probes, fans and thermostats from control panels to ensure properly operating systems. Install proper equipment in roof top units, ducts, boiler systems, and forced air flow systems for the control systems. Keep a clean and safe work environment. maintain proper care for all equipment and tools used. Keep inventory of all equipment to ensure all necessary equipment was readily available at job site.
Education and Training
Expected in 2008
High School Diploma: Advanced Regents
Cassadaga Valley Central School - Sinclairville, NY
Expected in
Certified Food Safety Manager:
National Registry of Food Safety Proffessionals - ,
Certificate No: 21123085 Issued July 6, 2015Expires July 6, 2020​

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Cassadaga Valley Central School
  • National Registry of Food Safety Proffessionals
Job Titles Held:
  • Sales & Service Specialist
  • Gaming Associate
  • Deli Manager
  • Electrical Apprentice
  • High School Diploma
  • Certified Food Safety Manager

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