Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Goal-oriented manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

  • Staff supervision
  • Sales closing
  • Increasing sales
  • Retail Sales
  • Microsoft applications proficiency
  • Customer service
  • Organization
  • Problem resolution
  • Communications
  • Team management
  • Relationship development
  • MS Office
  • Filing and data archiving
  • Strong problem solver
  • Meticulous attention to detail
Work History
02/2019 to 01/2020 Sales Service Specialist Comporium Communications | Charlotte, NC,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled 9 calls per hour to address customer inquiries and concerns.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Educated customers on promotions to enhance sales.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Closed over $[Amount] in sales each [Timeframe], including preparing contracts and processing order forms.
09/2016 to 01/2019 Assistant Store Manager Ppg Industries, Inc. | Gulfport, MS,
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Conducted store inventories once per quarter.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Coached team on effective upselling and cross-selling methods.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Assisted Store Manager in meeting standards for customer service and quality.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Supervised team of 5-8 employees and provided feedback on performance.
  • Trained and managed associates in customer service and sales techniques.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
10/2013 to 10/2014 Sales Associate Ppg Industries, Inc. | Hendersonville, TN,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Prepared cash deposits up to $2,000.00 with zero discrepancies.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Achieved perfect attendance record for 12 months consecutively.
  • Completed orders through POS system and organized product deliveries to meet customer timetables.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
Expected in 06/2009 High School Diploma | Twin Tiers Christian Academy , Breesport, NY, GPA:
  • Awarded "Employee of the Month" October 2019 - Wayfair
  • Consistently one of the top sellers for rewards club card offered at Things Remembered (2013-2014, 2016-2019)

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School Attended

  • Twin Tiers Christian Academy

Job Titles Held:

  • Sales Service Specialist
  • Assistant Store Manager
  • Sales Associate


  • High School Diploma

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