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sales service representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Consumable sales. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Attentive customer service representative focused on delivering exceptional service to every customer. Proven expertise in managing sales processes and servicing accounts regularly to boost revenue. Capitalizes on cross-selling opportunities by consulting regularly on customers' specific needs. Service-focused sales representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Motivated sales service representative of 25 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Enthusiastic sales service representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of merchandising and training in Sales Force, Trax, Microsoft Teams, Outlook and Volt applications. Motivated to learn, grow and excel in any business environment.

Skills
  • Calm and Professional Under Pressure
  • Loyalty Programs
  • Needs Assessment
  • Solving Customer Concerns
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Effective Customer Communication
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
Education
Brainerd High School Chattanooga, TN Expected in 05/1982 ā€“ ā€“ High School Diploma : - GPA :
  • Honoree of Brainerd School of Academics Scholar
  • Honor Roll every semester of high school
  • Ranked in Top 10% of class
Work History
Aaa Auto Club - Sales Service Representative
Bettendorf, IA, 02/1997 - Current
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
Kontoor Brands, Inc. - Merchandiser
Rehoboth Beach, DE, 04/1994 - 02/1997
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Verified products appeared at correct locations in proper quantities.
  • Assembled quarter and full-size point of purchase promotional displays.
  • Established strong vendor relationships to maintain and support business.
Benchmark Hospitality - Purchasing Clerk
Jackson, WY, 09/1991 - 06/1993
  • Managed large product inventories and placed orders when product levels were running low.
  • Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
  • Implemented policies to reduce cost and eliminate waste.
  • Verified accuracy of bills of lading, contracts and purchase requests.
  • Arranged movement of products from one company location to another.
  • Kept meticulous records of all orders in computer system using [Software].
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Maintained complete documentation and records of all purchasing activities.
  • Performed monthly reconciliation of open purchasing orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
  • Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
  • Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.

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Resume Overview

School Attended

  • Brainerd High School

Job Titles Held:

  • Sales Service Representative
  • Merchandiser
  • Purchasing Clerk

Degrees

  • High School Diploma

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