Sales, Service, Distribution Associate Resume Example

• Took over 2 retail units, all the clerks (10), and the Bulk Mail Entry Unit (BMEU). Responsible for the closing duties to include but not limited to ensuring 50 + carriers come in a timely manner, managing clock ring errors and discrepancies, approving and disapproving leave, and day to day supervisor duties.
• Managed staff training and performance monitoring to promote high levels of productivity.
• Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
• Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
• Maximized productivity for team of 10 + employees by prioritizing and delegating tasks, conducting performance reviews and addressing attendance issues.
• Reviewed schedules to keep all operations under leadership properly staffed.
• Orchestrated rollout of policies and procedures, effectively contributing to management team.
• Managed daily production and verified proper packaging and correct, timely deliveries.
• Oversaw merchandising of products across two retail units.

Responsible for clearing parcels, hot cases, and box section for the General Mail Facility (GMF) at the main office. Using scheme knowledge for NAS and DTS Amarillo carriers. Responsible for maintaining the GMF Box section. Including but not limited to working up nixie mail, central forwarding mail, and opening and closing boxes while maintaining box records. Working window as needed.

• Sold various products by explaining unique features and educating customers on proper application.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Coordinated activities with other departments to ensure quality customer service.
• Acted as initial contact in addressing customer concerns.
• Built trusting relationships with customers by making personal connections.
• Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
• Completed yearly maintenance visits, including examining previously completed work.
• Trained all new employees on effective mail processing and operational strategies to maximize team performance.

• Researched disciplinary and grievance issues and recommended optimal courses of action.
• Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
• Negotiated collective bargaining agreements on behalf of local and national members.
• Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
• Managed internal investigations such as allegations of discrimination or sexual harassment.
• Advised on all aspects of labor and employment law relating to postal operations.
• Trained stewards on how to interpret and administer labor contracts.
• Testified in legal proceedings to discuss labor relations and labor contracts.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Motivated and encouraged team members to communicate more openly and constructively with each other.

Responsible for clearing parcels, hot cases, and box section for the Lone Star station. Using scheme knowledge for SAS and SWS Amarillo carriers. Responsible for maintaining the GMF Box section. Including but not limited to working up nixie mail, central forwarding mail, and opening and closing boxes while maintaining box records. Working window as needed.

• Sold various products by explaining unique features and educating customers on proper application.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Coordinated activities with other departments to ensure quality customer service.
• Acted as initial contact in addressing customer concerns.
• Built trusting relationships with customers by making personal connections.
• Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
• Completed yearly maintenance visits, including examining previously completed work.
• Trained all new employees on effective mail processing and operational strategies to maximize team performance.