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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I have been with the Postal Service for 29 years. I was a Union steward and/or officer for 21 of those years. In the last 5 years I became aware that the Union was heading in a direction I could not follow. It became every man for himself and not what was good for the local. I began seeing management's side more and more. Realizing that employees were required to come to work and work; that overtime should be used as needed and not allotted to senior employees.

I have a vast knowledge of three of the largest unions in the country. I have no doubt I could learn and decipher the contracts utilized at CNS Pantex. I feel like my 21 years of practical experience in the field of grievance processing more than makes up for college education. In 21 years I wrote over 3000 grievances at step 1, 2, 3, and up to arbitration. I testified in numerous arbitrations and EEO's.

Skills

proficient at Microsoft word/works

proficient at excel

type 45 wpm

10-key by touch

can maintain filing systems

very organized

proficient at preparing documents for labor relations presentations

vast knowledge of APWU, NPMHU, and NALC contracts

I am a very fast learner. One of my many strengths is that I can see two steps ahead of any situation. That accounts for expeditious completion of all tasks. As a natural leader, I have no problems taking control of a situation and delegating duties to co-workers to get the task at hand done. It is a challenge to me to accomplish things that seem impossible. As the only scheme clerk in my section, I single handedly get all scheme mail worked up and to the carriers.

I previously worked as a union steward/officer. I held the offices of Vice President, Clerk Craft Director, and Assistant Clerk Craft Director. These offices helped me understand the hierarchy of the Postal Service. Working directly with supervisors, managers, and installation heads helped me realize the significance of meeting together as a team to realize the Postal Service's mission.

Working as a 204-B has shown me the other side of the Postal Service. It's been eye opening. The constraints and time limits supervisors have is challenging; but has allowed me to use my time management skills. Thinking on my feet has also put me at an advantage for not only getting carriers in from the street; but scheduling clerks to get the most done with the least amount of employees. My union work has given me the skills to work within the contract to get things done.

I have been on 5 negotiation teams during contract years for local negotiations. At these times I gained knowledge to put contract interpretation into play to bring about language that was beneficial to both sides of the table. By setting table rules, introducing contractual language change, and finalizing contractual language changes, allowed me to serve not only the members I represented but helped postal management have a more meaningful relationship with their employees.

Experience
Sales, Service, Distribution Associate, 08/2020 to Current
Benchmark HospitalityChicago, IL,

Responsible for clearing parcels, hot cases, and box section for the General Mail Facility (GMF) at the main office. Using scheme knowledge for NAS and DTS Amarillo carriers. Responsible for maintaining the GMF Box section. Including but not limited to working up nixie mail, central forwarding mail, and opening and closing boxes while maintaining box records. Working window as needed.

  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coordinated activities with other departments to ensure quality customer service.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
  • Completed yearly maintenance visits, including examining previously completed work.
  • Trained all new employees on effective mail processing and operational strategies to maximize team performance.
204-B Retail Operations, 05/2020 to 08/2020
USPSCity, STATE,
  • Took over 2 retail units, all the clerks (10), and the Bulk Mail Entry Unit (BMEU). Responsible for the closing duties to include but not limited to ensuring 50 + carriers come in a timely manner, managing clock ring errors and discrepancies, approving and disapproving leave, and day to day supervisor duties.
  • Managed staff training and performance monitoring to promote high levels of productivity.
  • Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
  • Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
  • Maximized productivity for team of 10 + employees by prioritizing and delegating tasks, conducting performance reviews and addressing attendance issues.
  • Reviewed schedules to keep all operations under leadership properly staffed.
  • Orchestrated rollout of policies and procedures, effectively contributing to management team.
  • Managed daily production and verified proper packaging and correct, timely deliveries.
  • Oversaw merchandising of products across two retail units.
Sales, Service, Distribution Associate, 09/2012 to 05/2020
USPSCity, STATE,

Responsible for clearing parcels, hot cases, and box section for the General Mail Facility (GMF) at the main office. Using scheme knowledge for NAS and DTS Amarillo carriers. Responsible for maintaining the GMF Box section. Including but not limited to working up nixie mail, central forwarding mail, and opening and closing boxes while maintaining box records. Working window as needed.

  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coordinated activities with other departments to ensure quality customer service.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
  • Completed yearly maintenance visits, including examining previously completed work.
  • Trained all new employees on effective mail processing and operational strategies to maximize team performance.
Union Steward, 09/1998 to 06/2019
Apwu Local 114City, STATE,
  • Researched disciplinary and grievance issues and recommended optimal courses of action.
  • Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
  • Negotiated collective bargaining agreements on behalf of local and national members.
  • Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
  • Managed internal investigations such as allegations of discrimination or sexual harassment.
  • Advised on all aspects of labor and employment law relating to postal operations.
  • Trained stewards on how to interpret and administer labor contracts.
  • Testified in legal proceedings to discuss labor relations and labor contracts.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Sales, Service, and Distribution Associate, 01/2011 to 09/2012
USPSCity, STATE,

Responsible for clearing parcels, hot cases, and box section for the Lone Star station. Using scheme knowledge for SAS and SWS Amarillo carriers. Responsible for maintaining the GMF Box section. Including but not limited to working up nixie mail, central forwarding mail, and opening and closing boxes while maintaining box records. Working window as needed.

  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coordinated activities with other departments to ensure quality customer service.
  • Acted as initial contact in addressing customer concerns.
  • Built trusting relationships with customers by making personal connections.
  • Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
  • Completed yearly maintenance visits, including examining previously completed work.
  • Trained all new employees on effective mail processing and operational strategies to maximize team performance.
Education and Training
High School Diploma: , Expected in 06/1992
Caprock High School - Amarillo, TX,
GPA:
  • National Honor Society Member
  • Ranked in Top 10% of class
  • graduated advanced with honors
: , Expected in
Amarillo College - Amarillo, TX,
GPA:

Began prerequisite courses for a law degree....

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Resume Overview

School Attended

  • Caprock High School
  • Amarillo College

Job Titles Held:

  • Sales, Service, Distribution Associate
  • 204-B Retail Operations
  • Sales, Service, Distribution Associate
  • Union Steward
  • Sales, Service, and Distribution Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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