LiveCareer-Resume

sales service associate resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Sales and Service Associate with 25 years of customer service experience. Great at working with all types of personalities.

Passionate about helping customers and delivering exceptional experiences with every interaction.

Skills
  • Exceeding Customer Expectations
  • Computer Proficiency
  • Courteous with Strong Service Mindset
  • Solving Customer Concerns
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Cash Register Operations
  • Ability to Lift 40 Pounds
  • Adaptable and Flexible
  • Upbeat and Positive Personality
  • Customer Service and Assistance
  • Register Opening and Closing
Education
Home School Osseo, MI, Expected in 05/1987 GED : - GPA :

I attended Hillsdale High School from 1983-1986. Then I attended Home School for my Senior Year, 1986-1987.


At the time, even though I graduated, I did not receive an actual diploma. Home School was a new concept.


Once I decided to enter the world of working, I found I needed an actual diploma in order to get a decent job, so I took the GED.

Hillsdale High School Hillsdale, MI Expected in 05/1987 GED : - GPA :

I attended Hillsdale High School from 1983-1986. Then I attended Home School for my Senior Year, 1986-1987.

At the time, even though I graduated, I did not receive an actual diploma. Home School was a new concept.

Once I decided to enter the world of working, I found I needed an actual diploma in order to get a decent job, so I took the GED.

  • Honor Roll
  • National Honor Society
Work History
Total Wine - Sales & Service Associate
Burnsville, MN, 09/2015 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate the correct products for mailing their item.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Answered customer questions regarding costs for sending packages and mail, questions about delivery times, and questions about how to forward or hold their mail.
  • Prepared mail for dispatch by putting each type of mail into properly placarded equipment.
  • Sorted mail (by scheme memorization)to 13 different routes plus the PO Box section.
Intuit - Tax Preparer
Elizabeth City, NC, 01/2014 - 04/2015
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Interviewed [Type] clients to collect information and gather necessary paperwork prior to preparing tax returns.
Mcdonald's - Morning Stocker
Garland, TX, 08/2014 - 11/2014
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items.
  • Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Greeted customers and walked them to requested products.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Total Wine - Sales & Service Associate
Charleston, SC, 09/1997 - 02/2013
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate the correct products for mailing their item.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Answered customer questions regarding costs for sending packages and mail, questions about delivery times, and questions about how to forward or hold their mail.
  • Prepared mail for dispatch by putting each type of mail into properly placarded equipment.
  • Sorted mail (by scheme memorization)to 13 different routes plus the PO Box section.

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Resume Overview

School Attended

  • Home School
  • Hillsdale High School

Job Titles Held:

  • Sales & Service Associate
  • Tax Preparer
  • Morning Stocker
  • Sales & Service Associate

Degrees

  • GED
  • GED

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