LiveCareer-Resume

sales service associate resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Flexible Hours
  • Bilingual in Spanish
  • Safety and Cleanliness Standards
  • Product Demonstrations
  • Ability to Lift 40 pounds
  • Engaging with Diverse Customers
  • Exceeding Customer Expectations
  • Customer Service
  • Merchandise Receiving and Handling
  • Product Knowledge
  • Building Customer Relationships and Loyalty
  • Speech Clarity
  • Friendly and Helpful
  • Store Opening and Closing
  • Positive Customer Engagement
  • Inquiry Response
  • Relationship Building
  • Customer Needs Assessment
  • Cash Handling
  • Honest and Dependable
  • Purchase Packaging
  • Honest and Ethical
  • Customer Assistance
  • Dispute Mediation
  • Reliable and Responsible
Education and Training
St Pius V High School The Bronx, NY, Expected in 05/1979 High School Diploma : - GPA :
Aviation Mechanic/ US NAVY Memphis, TX, Expected in : Aviation Mechanic - GPA :
Air Traffic Control/ US NAVY Memphis, TN, Expected in : Air Traffic Control - GPA :
Experience
Home Trust Banking Partnership - Sales Service Associate
Greenville, SC, 04/1991 - 11/2020

Assisted customers with mailing of packages and letters. Advised them of economical and safe ways to track and insure their mailings. Help customers with problems with their mail. Distributed and handled packages, mail and held responsible for accountable mailing and cash register.

  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Entered change of address orders into computers by processing forwarding address stickers.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
  • Communicated postal laws and regulations to customers needing guidance.
  • Weighed mail to determine correct postage.
  • Operated mail processing equipment and manually sorted mail.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Routed all classes of mail in sequence of delivery along established route.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Operated security screening equipment to identify suspicious mail and potential security threats.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
  • Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
  • Offered support and advice to newer personnel to improve performance.
  • Used portable electronic scanner to track parcels and record tracking progress.
  • Obtained receipts for registered and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Determined shipping methods, routes or rates for materials to be shipped.
Amyx, Iinc. - Air Traffic Controller
Falls Church, VA, 02/1985 - 01/1991
  • Arranged aircraft diversions and suggested flight plan alternatives.
  • Checked weather reports and delivered updates to pilots in preparation for diversion to other airports.
  • Authorized or denied aircraft landing or take-off based on current conditions.
  • Collected information from flight plans, radar imagery and direct observations to make safe, timely decisions about air traffic movements.
  • Issued clear, accurate directions to pilots and ground crew members to avoid accident or injury.
  • Directed on-ground emergency management activities.
  • Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
  • Alerted airport response personnel to crisis situations and handled incoming medical and other emergency landings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
US Navy - Aviation Aircraft Mechanic
City, STATE, 01/1980 - 01/1985
  • Serviced and lubricated aircraft and subsystems as directed.
  • Supervised and completed flight line foreign object prevention walks.
  • Attached test instruments to equipment, reading dials and gauges to diagnose malfunctions.
  • Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
  • Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
  • Read and interpreted safety rules, operating and maintenance instructions and procedure manuals to solve problems.
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
  • Adjusted and repaired systems to meet manufacturers' performance specifications.
  • Inspected parts or aircraft to identify defects, proper fluid levels and general wear.
  • Used current data and proper tools to perform maintenance.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Completed flightline, hangar maintenance and repairs on assigned aircraft.
  • Executed corrosion control and inspection duties with minimal supervision.

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Resume Overview

School Attended

  • St Pius V High School
  • Aviation Mechanic/ US NAVY
  • Air Traffic Control/ US NAVY

Job Titles Held:

  • Sales Service Associate
  • Air Traffic Controller
  • Aviation Aircraft Mechanic

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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