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Sales Representative/ Site Seeing/ Tour Guide Resume Example

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SALES REPRESENTATIVE/ SITE SEEING/ TOUR GUIDE
Profile

Customer services experience. Strong interpersonal skills in employee mediation and team building. Innovative problem solver; developed and implemented new service strategies to increase customer satisfaction by 45%.


Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.


I am a very Hardworking individual. Resourceful, Responsible.

Resourceful, Responsible, Team player, Highly motivated. Committed to my job well disciplined love to learn new working skill's to add it to my skills that i have to make this world a better place when it come to customer service. At the end of the day my accomplishment matters to me. Staying focus will get my job done, happy customers satisfies management.

Team player, Work well with other employees and having a smile on face is a everyday life for me. There are always room to gain more knowledge.

Core Strengths
  • Customer service expert

  • Energetic work attitude

  • Critical thinking

  • Data collection

  • Data entry

  • Documentation
  • Telecommunication skills

  • Creative problem solving

  • Client relations

  • Active listening

  • Report Transcription

  • Executive management support
Accomplishments

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Initiated and cultivated strategic business partnership with [Business Name] to provide guests with [In-house service], resulting in a [Number]% increase in occupancy rates.

Customer Assistance 

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Managed front desk operations with a staff of four.Reduced number of guest complaints by 80% percent.

Work Experience
Jamaica Tours LimitedMontego Bay, St. JamesSales Representative/ Site Seeing/ Tour Guide04/2011 to 01/2014
  • Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization's products/services.
  • Make telephone calls and in-person visits and presentations to existing and prospective customers.
  • Served as public relations representative for the hotel.
  • Delivered requested items to guests' rooms.
  • Greeted all guests in a courteous and professional manner.
  • Fostered strong working relationships with all hotel departments.
  • Tour the Island with Guest visit unfamiliar sites.
  • Report sheets is giving to management every week.
  • Be creative to make the guest happy.
AJAS Limited Sangster Int. Airport MBJ Delta AirlineMontego Bay, St.JamesCustomer Service Agent09/2007 to 01/2010
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Checking passengers in, Making announcement for boarding.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.
  • Completed all post-flight duties.
  • Relayed departure, arrival, delay, aircraft and airfield status to up line controlling agencies.
  • Worked as part of a flight team with other crew members.
  • Announced flight status updates and information about gate changes over airport's public announcement system.
  • Checked baggage and collected baggage charges.
  • Processed reservations, coordinated stand-bays and monitored cabin availability.
  • Responded politely to passenger complaints regarding ticketing and baggage handling.Successfully completed Handling dangerous goods program to further develop professional skills.
Air Jamaica Sangster Int. AirportMontego bay, St. JamesCustomer Service Agent06/2006 to 12/2008
  • Dealing with passenger enquirers about flight departures and arrivals Checking passengers in Giving seat numbers Providing boarding passes and luggage labels Telling passengers about luggage restrictions.
  • Relayed departure, arrival, delay, aircraft and airfield status to up line controlling agencies.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Attended preflight briefings.
The Computer StoreMontego Bay, St. JamesSupervisor01/2003 to 05/2006
  • Delegating tasks Monitoring the team's performance Assisting the team by performing the tasks with them Helping with training and development Completing paperwork (yes, there's always work to do) Handling complaints (from both staff and customers) Helping to hire new staff Reporting to senior management / personnel when required.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Processed and issued money orders for customers.
  • Processed merchandise returns and exchanges.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Educational Background
High School Diploma:business management 2002North American Preparatory School, Port-Au-Prince, Haiti

Team Jamaica TPD CO (Tourism Certificate)

ACS: Airport Customer Service Learning

Handling Dangerous Goods, Passport Identification (Certificate

Languages
English, French
Skills

Customer Service, English, French, LANGUAGES, market, personnel, presentations, recording, Reporting, telephone,

Multi-tasking, Careful and active listener, Professional and friendly, Documentation, Email, Executive Management Support, Filing, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Travel Arrangements, Travel Booking, Travel Planning, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination.

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Resume Overview

Companies Worked For:

  • Jamaica Tours Limited
  • AJAS Limited Sangster Int. Airport MBJ Delta Airline
  • Air Jamaica Sangster Int. Airport
  • The Computer Store

School Attended

  • North American Preparatory School

Job Titles Held:

  • Sales Representative/ Site Seeing/ Tour Guide
  • Customer Service Agent
  • Supervisor

Degrees

  • High School Diploma : business management 2002

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