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Sales Representative/Retail Customer Service Resume Example

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SALES REPRESENTATIVE/RETAIL CUSTOMER SERVICE
Summary

Payless skilled me by exceeding sales goals and company expectations, expanding client base, and maintaining high standards of customer service. Thanks to my previous job i was able to develop my communication skills and sale customer service skills to an experienced level. Being exposed to retail experience and sales customer service experience made me realized I can achieve great expectations for my company's goals. I work to develop my personal success and also for my future career. Trying new job exposures and learning new information about customer service is what I am looking for in a job. I am already trained for customer service and sales experience that identifies customer needs and delivers loyalty and long-term relationships with customers while achieving all individual sales goals.

Highlights
  • Strong communication skills
  • Flexible schedule
  • Personnel training and development
  • Superb sales professional
  • Cheerful and energetic
  • Effective team player
  • Superior organization skills
  • Fluent in English and Spanish
  • Dependable and reliable
  • Cash handling accuracy
  • Loss prevention
  • Store planning and design
  • Detail-oriented
  • Display design
  • Can also read and write effectively in English and Spanish
  • Persuasive
  • Hard worker
Accomplishments
  • Winner of the UPT'S Week Employee. Award, [October, 2014].
  • Named “Associate of the week” for exceeding all customer service goals.
  • Routinely helped many customers each day in a high-volume retail outlet.
  • Received weekly “exceeds expectations” ratings on performance reviews.
  • Met 2.00 or higher UPT's (sales goals) goals every week since October, 2014.
  • Met monthly sales goals for two months straight.
  • Awarded number one merit increases during the first month of employment.
  • Supervision
  • Supervised team of two staff members.
Experience
Sales Representative/Retail Customer ServiceSep 2014 to Current
Payless Shoes for Less － Ontario, CA
  • I Recommend and help customers select merchandise based on their needs.
  • Confirm that appropriate changes were made to resolve customers' problems.
  • I provide a friendly environment at work and for customers.
  • Extend customer subscriptions such as offering discounts and promotions to ensure high customer retention rates.
  • Inform customers about sales and promotions in a friendly and engaging manner. I always smile at every customer that walks in while providing immediate assistance.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Manage a wide variety of customer service and administrative tasks to resolve customer issues efficiently.
  • I got the opportunity to train new employees in Payless customer service policies and service level standards.
  • Received and processed cash and credit payments for in-store purchases.
  • Described use and operation of merchandise to customers.
  • Exceeded targeted sales goals with UPT's (sales goal 2.00 and above)
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • I always demonstrate that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers. Co-workers and i work as a team to maintain Payless's sales goal.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Maintained visually appealing and effective displays for the entire store. (In some cases, staying extra hours to improve store's visual without pay.)
  • Answer customers' questions and address problems and complaints in person and via phone.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Keeping current on market and product trends to effectively answer customer questions.
  • Completing floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicate merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Communicate information to customers about product quality, value and style.
  • Balance the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicate the store's policy violations to the leadership team in a timely manner.
  • Offer direction and gave constructive feedback to motivate team members.
  • Held each team member accountable for achieving brand and performance goals. We work as a team.
  • Built and maintain effective relationships with peers and upper management.
  • Recruited, hired, developed and retained sales retail talent for the company.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Maintain organized stock shelves.
  • Inform all customers about product lines and services offered by the company.
  • Marked clearance products with updated price tags.
  • Keeping updated with special sales or promotions for next week or next month.
Customer Service/Retail RepresentativeJul 2013 to Aug 2013
Fashion New Age － Ontario, CA
  • Great experience during my first job, I got along with everyone at work.
  • I learned many of the tasks that needed to be done for a retail representative fast.I also learned to complete my tasks quickly and perfectly.
  • I used to welcome customers, talk to them about our variety of clothing and give them tips about fashion.
  • Since I am bilingual in Spanish and English, I would help translate what customers wanted to my boss.
  • During the period that I worked at Fashion New Age, many customers would ask for me to help them choose a type of clothing or ask for my opinion before buying any clothing.
  • I would also maintain my work environment clean.
Education
High school with Diploma, general education1 2012Henry J. Kaiser High School － Riverside, CA, US
  • Signed up to give students tutoring in English and Mathematics.
  • Completed three years in the Avid program.
current, Economics1 1Riverside Community College － Riverside, CA, US
  • I am currently enrolled in Riverside City College, but I am moving December 30 to Mesa, Arizona. I would like to start working from December 31, I have a flexible time schedule until January 16.
  • Joined the International Club and became an ambassador for students who come out of the U.S.
Personal Information

Took a communication class that helped me develop professional verbal skills and college level writer skills. I am a Self-motivated person and I am eager to learn anything! Great listener, I empathize with customers and give them feedback on their choice of purchase. I ask questions when i need details or feedback from my manager or customers. Love to help people! I am very patient and a hard, motivated worker. Retail experienced and sales experienced. Love to meet new people and work with co-workers as a team. I am also organized and like to see my work place clean.

Languages
  • Fluent in English and Spanish
  • Excellent written communications skills in English and Spanish.
  • Excellent reading skills in both.
  • Communicating with Spanish speaking customers is my strongest quality.
Skills
  • Bilingual and fluent in both Spanish and English.
  • College-level communications skills.
  • Hard worker
  • Can have a professional attitude in all types of situations
  • Can read and write both in English and Spanish
  • People skills: enthusiastic people person, advanced problem-solving, great organizational skills
  • Customer service experience
  • Persuasive when people want to buy our company's products.
  • Self-motivated and self-oriented
  • Willing to do extra work for customers' needs.
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Resume Overview

Companies Worked For:

  • Payless Shoes for Less
  • Fashion New Age

School Attended

  • Henry J. Kaiser High School
  • Riverside Community College

Job Titles Held:

  • Sales Representative/Retail Customer Service
  • Customer Service/Retail Representative

Degrees

  • High school with Diploma , general education 1 2012
    current , Economics 1 1

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