Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Payless skilled me by exceeding sales goals and company expectations, expanding client base, and maintaining high standards of customer service. Thanks to my previous job i was able to develop my communication skills and sale customer service skills to an experienced level. Being exposed to retail experience and sales customer service experience made me realized I can achieve great expectations for my company's goals. I work to develop my personal success and also for my future career. Trying new job exposures and learning new information about customer service is what I am looking for in a job. I am already trained for customer service and sales experience that identifies customer needs and delivers loyalty and long-term relationships with customers while achieving all individual sales goals.
Highlights
Strong communication skills
Flexible schedule
Personnel training and development
Superb sales professional
Cheerful and energetic
Effective team player
Superior organization skills
Fluent in English and Spanish
Dependable and reliable
Cash handling accuracy
Loss prevention
Store planning and design
Detail-oriented
Display design
Can also read and write effectively in English and Spanish
Persuasive
Hard worker
Accomplishments
Winner of the UPT'S Week Employee. Award, [October, 2014].
Named “Associate of the week” for exceeding all customer service goals.
Routinely helped many customers each day in a high-volume retail outlet.
Received weekly “exceeds expectations” ratings on performance reviews.
Met 2.00 or higher UPT's (sales goals) goals every week since October, 2014.
Met monthly sales goals for two months straight.
Awarded number one merit increases during the first month of employment.
Supervision
Supervised team of two staff members.
Experience
08/2014 to CurrentSales Representative/Retail Customer ServicePayless Shoes For Less | City, STATE,
I Recommend and help customers select merchandise based on their needs.
Confirm that appropriate changes were made to resolve customers' problems.
I provide a friendly environment at work and for customers.
Extend customer subscriptions such as offering discounts and promotions to ensure high customer retention rates.
Inform customers about sales and promotions in a friendly and engaging manner. I always smile at every customer that walks in while providing immediate assistance.
Tracked down sources of special products and services to meet customers' special needs.
Manage a wide variety of customer service and administrative tasks to resolve customer issues efficiently.
I got the opportunity to train new employees in Payless customer service policies and service level standards.
Received and processed cash and credit payments for in-store purchases.
Described use and operation of merchandise to customers.
Exceeded targeted sales goals with UPT's (sales goal 2.00 and above)
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
I always demonstrate that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers. Co-workers and i work as a team to maintain Payless's sales goal.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Maintained visually appealing and effective displays for the entire store. (In some cases, staying extra hours to improve store's visual without pay.)
Answer customers’ questions and address problems and complaints in person and via phone.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Kept the showroom clean and maintained neat, orderly product displays.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Keeping current on market and product trends to effectively answer customer questions.
Completing floor replenishment to guarantee size availability and promote customer satisfaction.
Communicate merchandise needs and issues to appropriate supervisors in a timely fashion.
Communicate information to customers about product quality, value and style.
Balance the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicate the store's policy violations to the leadership team in a timely manner.
Offer direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals. We work as a team.
Built and maintain effective relationships with peers and upper management.
Recruited, hired, developed and retained sales retail talent for the company.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Maintain organized stock shelves.
Inform all customers about product lines and services offered by the company.
Marked clearance products with updated price tags.
Keeping updated with special sales or promotions for next week or next month.
06/2013 to 07/2013Customer Service/Retail RepresentativeFashion New Age | City, STATE, US
Great experience during my first job, I got along with everyone at work.
I learned many of the tasks that needed to be done for a retail representative fast.I also learned to complete my tasks quickly and perfectly.
I used to welcome customers, talk to them about our variety of clothing and give them tips about fashion.
Since I am bilingual in Spanish and English, I would help translate what customers wanted to my boss.
During the period that I worked at Fashion New Age, many customers would ask for me to help them choose a type of clothing or ask for my opinion before buying any clothing.
I would also maintain my work environment clean.
Education
Expected in 1 2012High school with Diploma | general educationHenry J. Kaiser High School, Riverside, CAGPA:
Signed up to give students tutoring in English and Mathematics.
Completed three years in the Avid program.
Expected in 1 1current | EconomicsRiverside Community College, Riverside, CAGPA:
I am currently enrolled in Riverside City College, but I am moving December 30 to Mesa, Arizona. I would like to start working from December 31, I have a flexible time schedule until January 16.
Joined the International Club and became an ambassador for students who come out of the U.S.
Languages
Fluent in English and Spanish
Excellent written communications skills in English and Spanish.
Excellent reading skills in both.
Communicating with Spanish speaking customers is my strongest quality.
Skills
Bilingual and fluent in both Spanish and English.
College-level communications skills.
Hard worker
Can have a professional attitude in all types of situations
Can read and write both in English and Spanish
People skills: enthusiastic people person, advanced problem-solving, great organizational skills
Customer service experience
Persuasive when people want to buy our company's products.
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