Performance-driven Cross Sales professional with stellar record of accomplishment in connecting with customers and driving remarkable TV, Internet and Wireless sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled and productive Manager in 60 and results driven Sales Shepherd.
Identify and report system network issues and outages.
Troubleshoot and resolve data connectivity issues. Process an average of 400 inbound and outbound technical support calls monthly. Support customers with online billing and account issues. Improve call center functionality and services by resolving customer complaints efficiently and professionally. Research issues on various mobile phone operating systems and databases to resolve complaints and answer inquiries. Refer difficult issues to Network Team/Engineers while maintaining positive rapport with customer. Provide thorough support and problem resolution for customers. Inform customers about issue resolution progress. Research, resolve and follow up on customer issues. Work with manufactures to facilitate repairs. Process and facilitate warranty claims for all hardware issues related to mobile devices. Create new account, reset passwords and configure access for users. Create existing and new sales for delivery of solutions meeting a wide variety of customer needs for AT&T products/services/systems/solutions. Identify sales opportunity solutions
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