Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal and Performance-driven Premium Sales Manager with a record of accomplishment in connecting with employees and customers with proven ability to drive remarkable TV, Internet and Wireless sales. Proactive, well-organized sales leader successful at meeting and exceeding sales and metric targets with strategic approaches. Great at attention to detail and a track record of inspiring employees for best-in class service.

Skills
  • Exceptional telephone etiquette
  • Resolve customer complaints and concerns with strong verbal and negotiation skills
  • Rapport and relationship building
  • Results oriented
  • Outgoing personality
  • Product Sales
  • Time management ability
  • Vast Product Knowledge
  • Continuous improvements
  • Established track record of exceptional sales results
  • Fortune 500 company sales background
  • Staff development
  • Friendly, positive attitude
  • Experience in leadership
  • Manage onboarding process of new hires
  • Interview prospective candidates
Relevant Experience
  • Consistently meet and exceed monthly targets and secondary metrics as a Sales Manager.
  • Assisted in the Development of highly effective sales training strategies as Sales Manager of a 12-15 person team.
  • Customer Service - Researched, calmed and efficiently resolved customers conflicts to prevent loss of services and sales.
  • Manage new hire employees on the policies, procedures and protocols of the business.
Experience
04/2020 to Current Sales Manager Premium AT&T | City, STATE,
  • Boosts team morale and overall sales volume by creating employee incentive sales contests.
  • Reduce process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Identified weaknesses and implemented sales and business practices training to improve performance.
  • Encourage employees and team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
  • Hire and motivate employees, working closely with salespeople and customers to negotiate and close deals.
  • Stay up-to-date on extensive company products and services.
  • Utilize established sales techniques and persuasive communication skills to meet sales objectives.
  • Counsels and advise employees regarding performance and discipline.
  • Influence decisions regarding hiring, promoting and discharging employees.
02/2019 to 03/2020 Sales Representative/MI60/Sales Shepherd AT&T | City, STATE,
  • Cross-sold TV, Internet and Wireless products and services to purchasing customers.
  • Cultivated professional sales relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Built positive and productive customer connections to drive consistent sales.
  • Introduced customers to new products (AT&T TV) and updated accounts.
  • Cultivated long-term relationships with customers to accurately quote prices and terms that achieved the customers needs.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Delivered consistent one-on-one and group training sessions to help sales reps improve skills and selling techniques.
  • Mentored newly hired employees by explaining tactics for building sales for new customers.
  • Helped to enforce updated policies for keeping business agile and responsive to changing market needs.
  • Helped to Develop and implement promotional strategies to drive business success and meet team goals among sales rep for my team.
  • Collaborated with other Manager in 60s in meetings to brainstorm new ideas and discuss best ways to handle cancel issues.
  • Ran daily reports to assess individual and team performance and note areas requiring improvement.
09/2013 to 01/2019 Advanced Tech Support Representative Memorial Health University Urgent Care | City, STATE,

Identify and report system network issues and outages.

Troubleshoot and resolve data connectivity issues. Process an average of 400 inbound and outbound technical support calls monthly. Support customers with online billing and account issues. Improve call center functionality and services by resolving customer complaints efficiently and professionally. Research issues on various mobile phone operating systems and databases to resolve complaints and answer inquiries. Refer difficult issues to Network Team/Engineers while maintaining positive rapport with customer. Provide thorough support and problem resolution for customers. Inform customers about issue resolution progress. Research, resolve and follow up on customer issues. Work with manufactures to facilitate repairs. Process and facilitate warranty claims for all hardware issues related to mobile devices. Create new account, reset passwords and configure access for users. Create existing and new sales for delivery of solutions meeting a wide variety of customer needs for AT&T products/services/systems/solutions. Identify sales opportunity solutions

10/2011 to 07/2013 Physician Practice Rep III/Front Office Supervisor CareCore National | City, STATE,
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maintained Strict Patient and Physician Confidentiality
  • Examined and processed patients insurance coverage and deductibles
  • Patient Registration
  • Payment Posting
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Oversaw disputes resolution and reconciliation for 5 Physician accounts.
05/2009 to 07/2013 Clinical Decision Support Rep/Escalation Specialist Company Name | City, State,
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Received 50-70 inbound calls a day. (call-center environment)
  • Processed clinical information requests for radiological procedures.
  • Performed focused screening processes that did not require clinical review/and or clinical judgment.
  • Supervised/Trained/and Mentored agents in the correct protocol and procedures needed to excel within their current position
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Documented conversations with customers to track requests, problems and solutions.
  • Demonstrated knowledge and understanding in URAC and NCQA policies and procedures.
Education and Training
Expected in 2006 BBA | Business Administration American InterContinental University, Schaumburg, IL GPA:
Expected in 2002 BBA | Business Administration South University, Savannah, GA GPA:

Did not complete/

Expected in 2001 High School Diploma | Alfred E Beach High School, Savannah, GA GPA:
Expected in Bachelor of Science | Cybersecurity Champlain College, Burlington, VT GPA:
Activities and Honors
  • The Community Network (Employee Resource Group) AT&T - Support the company priorities and values while impacting the community in which I live
  • Women of AT&T (Employee Resource Group)- Foster personal and professional development. Support the company's diversity and inclusion strategy while providing volunteer services within the community.
  • Filming (Participate in multiple short film roles that document the 2020 Career Development programs with AT&T)
  • Advanced Technical Support Certification 2014
  • Apple Certification 2015

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Resume Overview

School Attended

  • American InterContinental University
  • South University
  • Alfred E Beach High School
  • Champlain College

Job Titles Held:

  • Sales Manager Premium
  • Sales Representative/MI60/Sales Shepherd
  • Advanced Tech Support Representative
  • Physician Practice Rep III/Front Office Supervisor
  • Clinical Decision Support Rep/Escalation Specialist

Degrees

  • BBA
  • BBA
  • High School Diploma
  • Bachelor of Science

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