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Sales Representative/ Key Holder Manger Resume Example

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SALES REPRESENTATIVE/ KEY HOLDER MANGER
Professional Summary

Responsible Sales Key Holder hands-on experience providing quality customer service in retail settings. Strong communicator possessing excellent problem-solving and multitasking abilities. Expertise in inventory preparation, loss prevention and employee scheduling and coaching. Punctual individual comfortable standing for long periods of time and lifting up to 50 pounds.

Work History
Guess Factory - Sales Representative/ Key Holder Manger
Phoenix, AZ11/2019 - Current
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
  • Trained newly hired POCs in upselling techniques, explaining the point system for the guest list and amplify promotional deals, bolstering job expertise throughout there shift.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and exciting/ understanding talents.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Forever 21- Bilingual Retail Sales Associate
Chandler, AZ10/2019 - 11/2019
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in workout and casual wear products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Discussed loyalty cards with customers, outlined restrictions and educated on policies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Kept front zones and back areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
Kohl's- Customer Service Representative
Gilbert, AZ10/2018 - 10/2019
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Provided information to customers regarding Kohl's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
  • Strategic selling
  • Merchandising operations
  • Process and procedure development
  • Project organization
  • Supervision
  • Relationship development
  • Business operations
  • Problem resolution
  • Process improvement
  • Marketing strategy
  • Operational improvement
  • Team management
Education
Maricopa Community Colleges - Mesa Community CollegeMesa, AZAssociate of Science: Dental Hygiene
Maricopa Community Colleges - Mesa Community CollegeMesa, AZRetail Management
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Resume Overview

Companies Worked For:

  • Guess Factory
  • Forever 21
  • Kohl's

School Attended

  • Maricopa Community Colleges - Mesa Community College

Job Titles Held:

  • Sales Representative/ Key Holder Manger
  • Bilingual Retail Sales Associate
  • Customer Service Representative

Degrees

  • Associate of Science : Dental Hygiene
    Retail Management

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