LiveCareer-Resume

sales representative intern resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced Retail Sales Associate with over 15 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Well-qualified Business Administration graduate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Core Competencies
  • Proficient in MS Office applications
  • Data Entry; Ensures Accuracy and Quality of work is maintained
  • Excellent Attention to Detail
  • Strong interpersonal, communication (verbal and written)
  • Excellent organizational skills
  • Experienced ability to Multi-task
  • Highly- proficient Customer Service Skills
  • Database and software
  • Solution Selling
  • Sales Representative of Month Award
  • International sales support
  • Team Leadership
  • Strategic Planning
  • Research & Analysis
  • Cold-Calling
  • Product and service knowledge
  • Sales closing
  • Product management and pricing
Education
Morningside College Sioux City, IA Expected in 12/2019 Bachelor of Science : Business Administration And Management - GPA :
  • Majored in Business Administration
  • Graduated in Top 20% of Class
  • Dean's List Fall 2019
  • Graduated with a 3.8 GPA
  • Professional development completed in 2018.
Harold Washington College Chicago, IL, Expected in 05/2017 Associate of Arts : Arts - Business/Economics - GPA :
  • Member, Phi Theta Kappa Honor Society, Fall 2016
  • Dean's List, Spring 2015
Professional Experience
Mondelez International, Inc. - Sales Representative Intern
Cleveland, TN, 08/2019 - 11/2019
  • Worked to develop network by pursuing new leads, attending industry events and building rapport with clients
  • Processed credit card payments utilizing company database and software
  • Responded to 200-300 inbound/outbound calls per day in high call volume environment
  • Assisted customers in opening accounts and updated information for new/existing clients
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
  • Investigated and resolved customer inquiries and complaints quickly
  • Trained new personnel regarding company operations, policies and services
  • Initiated effective sales techniques and drove product sales to over $1000 in 8-hour shift
Unitedhealth Group - Senior Data Entry Specialist
Indianapolis, IN, 11/2018 - 02/2019
  • Evaluated source documents to locate information needed for each data entry field
  • Corrected any data entry error to prevent later issues such as duplication or data degradation
  • Sent completed entries to Supervisors for evaluation and final approval
  • Managed large data projects, including workflow scheduling, data entry and accuracy verification
  • Completed data entry tasks with accuracy and efficiency
  • Drafted reports for upper management as directed
  • Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate
Cooper's Hawk Restaurants And Winery - Wine Sales Consultant
City, STATE, 07/2017 - 01/2018
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Greeted over 250 customers daily, served wine, and computed sales prices/total purchases
  • Increased sales from 50% by upselling wine club memberships to customers
  • Presented full attention to customer's needs, demonstrated understanding of points being made, and asked questions as appropriate
  • Visual marketing skills, recommended, selected, and helped locate merchandise based on customer's needs/desires
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits
  • Achieved 100 hours of sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Checked identification to enforce age requirement for alcoholic beverages
  • Kept track of event finances, including initial deposits, due payments and final balances
  • Asked customers for feedback, solved problems, provided additional items and thanked patron throughout meal
Aramark, Soldier Field - Team Lead Manager
City, STATE, 08/2012 - 12/2015
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Provided supportive link between external customers and internal operations
  • Cashier tasks including counting cash drawers totaling up to $1000 at beginning/end of shifts
  • Assisted customers by providing information and resolving their complaints, identified prices of goods, services, or admission, and tabulated bills using cash registers
  • Communicated efficiently with customers in while in fast paced environments in professional manner
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from quality of products, protecting company reputation and loyal client base
  • Represented team at professional sporting activities, in media interviews and in support of charitable causes

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Resume Overview

School Attended

  • Morningside College
  • Harold Washington College

Job Titles Held:

  • Sales Representative Intern
  • Senior Data Entry Specialist
  • Wine Sales Consultant
  • Team Lead Manager

Degrees

  • Bachelor of Science
  • Associate of Arts

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