Reliable and competent leader. Distinguished in customer relations, takes initiative, and is motivated to perform tasks beyond expectations. Exercises critical thinking needed to gracefully and proactively pilot difficult people and situations. Hospitality minded individual whose creative problem-solving skills have proven to develop and maintain a regular clientele base. Exceeds personal responsibilities and company set goals to ensure utmost client and supervisor satisfaction. Earnestly works toward building and strengthening networks, acquiring and maintaining accounts through collaboration and honest communication.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Monitored customer order process and addressed customer issues.
Furnished quality carpet and upholstery cleaning services to residential and commercial clients.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Improved overall customer purchasing experiences to promote steady revenue.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Maximized efficiency and time management by effectively planning and organizing client routes within territory.
Prepared service bills to collect payment for sale, cleaning and installation services.
01/2018 to 03/2020
Experience SpecialistValet Living – Johns Island, SC,
Detailed planning of Kentucky tours, specializing in Bourbon.
Planned and booked multi-component, highly customizable and personalized itineraries, ranging in length from half day to a week long adventure, often exceeding 50 groups week.
Arranged for tours and expeditions, setting accommodations, transportation, equipment, and catering.
Planned and booked travel arrangements for events.
Provided kind and courteous customer-centric reception, phone, reservation, and data entry duties, answered questions, pointed out overlooked features, and offered further details and recommendations about special experiences to educate clients.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Budgeted successfully, increased tour profits to exceed Derby profits, increased department profits substantially.
Prioritized and organized tasks to efficiently accomplish service goals and ensure high quality.
Nurtured accounts and fostered relationships with local partners, cafes, restaurants, museums, venues, and distilleries.
Researched, acquired, and developed new partnerships for creating experiences.
Communicated using discretion regarding VIP clients, celebrities, their families and assistants.
Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Used Livery Software to dispatch, assign & brief chauffeurs, troubleshooting, and report incident activity.
Used QuickBooks for financial closing of trips and incident investigation, resolve, & refund.
Successfully demonstrated self-reliance by meeting and exceeding workflow needs while working from home.
Provided excellent service and attention to customers and details when face-to-face or through phone conversations.
06/2016 to 12/2017
Operations ManagerConagra Brands, Inc. – Imlay City, MI,
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Managed accounts payable, accounts receivable and payroll.
Prepared weekly payroll to keep up with projected weekly revenue.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Set-up and maintained website and social media accounts, responded to inquiries, resolved issues.
Updated computer systems with new pricing and daily food specials.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability for restaurant as well as wait staff to create loyalty.
Doubled restaurant revenue by revamping menu & cocktail program, implementing happy hour menu, marketing, incentivizing, and networking.
Coached team members on food safety and sanitation processes, customer service, money handling, menu education and up-selling techniques to drive revenue.
Recruited, hired, trained, scheduled, supervised, counseled and disciplined staff to address issues promptly and provide constructive feedback.
Collaborated with chef to analyze and approve food and beverage selections for in house as well as catering.
Sales, planning, and execution of all catering events.
Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Managed daily operations and processes for reservations, budgeting, forecasting, reconciliations, balancing cash registers, and bank deposits.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Resolved problems or concerns to satisfaction of involved parties.
03/2014 to 06/2016
Assistant ManagerDomino's – Hooper, UT,
Monitored cash intake to reduce discrepancies.
Resolved escalated customer complaints to maximize satisfaction and loyalty.
Restocked beer, kegs, and liquor regularly and after special events.
Maintained detailed inventory of bar supplies and stocked work areas.
Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
Monitored patron alcohol consumption to encourage safety.
Recruit and schedule bands & musicians.
Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Poured wine, beer and mixed cocktails for patrons in a high-volume, fast paced environment.
Strenuous shifts, sometimes 16 hours on foot. Solo shifts, being the only employee on property. Group shifts and sharing registers - multi-thousand dollar cash nights with zero discrepancies.
Established customer rapport by engaging in friendly conversations with customers.
Strengthened financial controls to prevent theft and lost funds.
Education and Training
Expected in 06/2009
High School Diploma: John Hardin High School - Elizabethtown, KY GPA:
Expected in
: Business Management Ivy Tech Community College of Indiana - Sellersburg, IN, GPA:
Languages
Spanish:
Elementary
Negotiated:
Certifications
Louisville Tourism Ambassador
Kentucky Tourism Professional
Bourbon Steward
ServSafe
STAR
Additional Information
Bartending Experience - 10 years, high volume and craft cocktail
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