, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Accomplishments
Skills
Credit and Collections
AR Aging Reports
FDCPA Compliance
Analytical and Critical Thinking
Attention to Detail
Customer Locating
Negotiation and Resolution
Payment Solicitation
Automated Account Review
Customer Relationship Management
Problem Investigation
Terms Review and Enforcement
Work History
02/2019 to 03/2020Sales RepresentativeGem Plumbing | Fall River, MA,
Developed and delivered engaging sales presentations to convey product benefits.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Exceeded goals for new accounts in single sales cycle.
Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Trained and mentored new sales representatives.
Revitalized product revenues to over $5000.00 in one year.
12/2016 to 10/2018Shop Manager/ TattooistCreditors Adjustment Bureau And The Law Offices Of Kenneth J. Freed | Sherman Oaks, CA,
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Kept orderly and accurate accounting records by monitoring sales documentation.
Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Mentored team in applying effective sales techniques and delivering top-notch customer service.
Collaborated in team-based environment to maximize customer satisfaction with services.
Created custom tattoo designs for customers.
Accepted and processed customer payments.
Performed clean, high-quality work at all times.
Managed art and office supply needs for art department.
Controlled costs by effectively negotiating with vendors, saving $12000.00 on budget per year
Collaborated in team-based environment to maximize customer satisfaction with services.
Grew client base by marketing services.
Performed clean, high-quality work at all times.
Entrusted to handle confidential and sensitive situations in professional matter.
Identified needs and coordinated plans for travel and out-of-town functions.
Handled incoming mail, bills and invoices and completed appropriate actions.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Supervised 14 household staff, contractors and vendors.
Participated in team-building activities to enhance working relationships.
Presented template design sheets for customers to review.
07/2011 to 06/2013Tattoo ApprenticeInternational Paper Company | Saint Anthony, IN,
Created custom tattoo designs for customers.
Utilized photographs and sketches from customers to develop ideas.
Grew client base by marketing services.
Applied permanent tattoos using indelible, non-toxic ink.
Maintained schedule and kept appointment times.
Performed clean, high-quality work at all times.
Kept areas neat and clean and equipment sanitized.
11/2006 to 10/2009Collection RepresentativeAlliance One | City, STATE,
Outbound call center collecting on past due credit card accounts and lines of credit.
Entered client details and notes into system for interdepartmental access and review.
Processed debtor payments and updated accounts to reflect new balance.
Listened to customers and negotiated solutions that met creditor and debtor needs.
Monitor firm’s accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to either collect overdue amount or negotiate payment plan to collect it in installments.
Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from customer
Resolve customer issues and complaints concerning billing.
Submit regular reports on status of unpaid accounts and any repayment progress.
Handled 45 calls per day to address customer inquiries and concerns
12/2005 to 06/2006PainterRichtone Painting | City, STATE,
Painter-being able to complete task, projects independently or in small teams.
Painted surfaces using brushes, spray guns and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Operated power sprayers and hand tools to prepare and paint large areas.
Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
Protected surfaces from damage and spills by using drop cloths prior to and during painting.
Worked holidays and weekends depending on shifting needs of project.
Obtained correct dimensions and specifications by properly measuring areas.
Conducted final work check to assess quality and make corrections if necessary.
Operated power sprayers and hand tools to prepare and paint large areas
Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls
Collaborated with company owner to achieve 100% accuracy of jobs
Applied paint with cloth, brush, sponge and fingers to create special effects.
Calculated accurate amounts of materials and estimated time for planned jobs.
Trained new staff on initial setup routines and continual work monitoring procedures.
01/2005 to 11/2005Sales Executive/Customer Service Associate Team LeaderAmerican Royal Industries | City, STATE,
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Engaged with customers to effectively build rapport and lasting relationships.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Maintained customer satisfaction with quick and professional handling of product returns.
Increased sales by offering advice on purchases and promoting additional products.
Tracked stock using company inventory management software.
Completed orders and organized product deliveries to meet customer timetables.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Achieved sales goals and service targets by cultivating and securing new customer relationships
Developed customer relationships and increased overall sales by 35%
01/2004 to 07/2005Customer Service/ Front Desk ClerkEsteem Cleaners | City, STATE,
Manager-assisting customers, problem solving of daily events, cashier, doing daily cash count and deposit.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Maintained customer satisfaction with quick and professional handling of product returns.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Met customer call guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Trained new personnel regarding company operations, policies and services.
Answered average of 12 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Promptly responded to inquiries and requests from prospective customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained staff on operating procedures and company services.
Cross-trained and provided back up for customer service managers.
Effective liaison between customers and internal departments.
Sought ways to improve processes and services provided.
Increased efficiency and team productivity by promoting operational best practices.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
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School Attended
University of Alabama in Huntsville
Job Titles Held:
Sales Representative
Shop Manager/ Tattooist
Licensed Tattoo Artist/ Shop Manager
Tattoo Apprentice
Collection Representative
Painter
Sales Executive/Customer Service Associate Team Leader
