Background includes demonstrated products, finalizing sales and managing client accounts. Forward-thinking sales leader proficient in successful techniques for obtaining and retaining customers. Eager to innovate new sales channels and lead generation techniques. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in sales to building robust sales solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Skills
Relationship selling
Product and service knowledge
Product management and pricing
Sales closing
On-site product demonstrations
Product merchandising and distribution
Account management
Inside and outside sales
Customer needs assessment
Client account management
Negotiations
Experience
Sales Representative, 06/2019 to Current Foundation Capital – Raleigh, NC,
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Monitored customer order process and addressed customer issues.
Contacted new and existing customers to discuss how specific products could meet needs.
Prepared and processed contracts and order forms for new and existing customers.
Server Trainer, 06/2002 to 02/2017 Erickson Living – New Providence, NJ,
Controlled portion sizes and garnishing for optimal cost controls.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Calculated charges, issued table checks and collected payments from customers.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Fitness Coach, 06/2007 to 06/2009 Ufc Gym – Houston, TX,
Promoted member loyalty and engagement with friendly and open style.
Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being.
Provided thorough instruction on safe and correct equipment use.
Provided personal training and coaching to adults and students.
Managed exercise and classroom areas with close observation of member behaviors.
Provided personal training and coaching to adults and students at several schools.
Built strong client base by custom designing exercise, nutrition and strength and conditioning programs to promote weight reduction and help each person adopt healthier lifestyle.
Coached individuals and groups regarding successful exercise strategies and making healthy lifestyle choices.
Encouraged members to continue attending group fitness classes.
Delivered new client assessment process and body fat composition testing.
Guided clients through safe workouts modified to match fitness levels.
Worked with clients to set goals and track individual fitness progress and changes.
Guided clients in safe exercise, taking into account individualized physical limitations.
Watched clients during exercises and assisted with exercises.
Showed members how to complete exercises and use machines properly and safely.
Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
Implemented clear goals for each member and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Sales Associate, 09/2002 to 01/2004 Carejourney – Arlington, VA,
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Stayed up to date on store promotions, payment policies and security practices.
Educated customers on product and service offerings.
Recommended merchandise to customers based on needs and preferences.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Education and Training
: Business Management, Expected in Midlands Technical College - Columbia, SC, GPA:
: Liberal Arts And General Studies, Expected in Chattanooga State Community College - Chattanooga, TN GPA:
High School Diploma: , Expected in 06/2001 Palo Verde High School - Las Vegas, NV GPA:
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