Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
High-energy sales leader with proven relationship-building skills and significant background working with customer service customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas 100%. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. High performing sales professional with over 15 years' experience in customer service. Known for contributions of territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organization skills. Resourceful and hardworking sales leader with over 15 years of sales representative experience. Promotes innovative strategies to acquire customers and sell products. Excellent communicator, negotiator and multi-tasker with agile and flexible approach.
Skills
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Experience
Sales Representative, 10/2020 - 02/2021
Getgo – Bedford, PA,
Getgo – Bedford, PA,
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Processed all sales transactions promptly to prevent long customer wait times.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Received payments for products and issued receipts.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Processed [Number] transactions per day with exceptional accuracy.
- Increased sales by suggesting specific complementary items to customers.
Manufacturing Technician, 06/2015 - 09/2017
Kla-Tencor – Richardson, TX,
Kla-Tencor – Richardson, TX,
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Troubleshot problems with equipment, devices or products.
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Kept production logs and maintained job material inventory.
- Provided production, progress or changeover reports to shift supervisors and set up and verified functionality of safety equipment.
- Troubleshot problems with equipment, devices and products.
- Reviewed operations and conferred with technical or administrative staff to resolve production and processing problems.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Collected hazardous or non-hazardous waste using correctly labeled barrels or other containers and transferred to collection areas.
- Built packaging for finished products and calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
- Maintained proper [Product] stock levels on [Type] line.
- Practiced safe and hazard-free work environments in line with company standards.
- Supported production quality standards by regularly testing and verifying production processes.
- Met daily production goals by working efficiently and collaboratively to handle [Number] builds per hour.
- Lifted heavy loads regularly to efficiently move raw materials, assemblies and completed products.
- Supported production by handling parts, rigs and jigs with precise care.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Established transportation cost standards and economical shipping practices.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Input weights, charges, discrepancies and other data in [Software].
- Liaised with vendor representatives to rectify damages and shortages.
- Directed group of [Number] direct reports devoted to picking, packing and shipping over [Number] pounds every day.
- Stayed up to date on [Company], [Company] and [Company] shipping programs and policies.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Created and enforced policies and procedures for entire logistics team.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Monitored spending to ensure that expenses are consistent with approved budgets.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Directed investigations to verify and resolve customer or shipper complaints.
- Researched and suggested cost-effective shipping methods and conducted regular safety audits on equipment.
Warehouse Manager, 07/2014 - 12/2016
Csw Industrials – Hudson, FL,
Csw Industrials – Hudson, FL,
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Established and maintained good relations with customers, vendors and transport companies.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Trained staff on material handling processes to reduce shipping times.
- Generated shipping documents, including packing lists and invoices.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Managed warehouse system updates to increase productivity and reduce errors.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Researched issues to address shipping errors and packaging mistakes.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Reconciled accounting records, including shipping and receiving logs and purchase orders.
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
- Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
- Used logistics appointment scheduling software to track orders, provide updates and confirm deliveries.
- Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Managed vendor relationships to support supply chain and maintain product quality.
- Generated repeat business through development of devoted customer service to loyal clients.
- Employed first-in first-out protocols to reduce waste.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Responded to in-person and online customers to improve company customer service ratings.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Recommended improvements to products and services to mitigate complaints.
- Relayed productive customer feedback to marketing teams.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Education and Training
GED: , Expected in 05/2003
Warwick High School - Newport News, VA
Warwick High School - Newport News, VA
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Resume Overview
School Attended
- Warwick High School
Job Titles Held:
- Sales Representative
- Manufacturing Technician
- Warehouse Manager
Degrees
- GED
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