sales representative resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in the automotive business, to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Always willing to learn new and inventive methods to enhance my ability to excel at the task given.
Skills
B2B and B2C Sales
Territory Sales
Post-Sales Support
On-Site Product Demonstrations
Product and Service Knowledge
Relationship Selling
Inside and Outside Sales
Sales Closing
Negotiation Tactics
Sales Development
Customer Retention Abilities
Prospecting Skills
Product Merchandising
Market Research and Analysis
Lead Generation
Account Management
Personnel Training
Customer Needs Assessment
Effective Customer Upselling
Team Member Motivation
Opening and Closing Procedures
Problem Resolution
Working Collaboratively
Education and Training
Morristown Hamblen High School EastMorristown, TN, Expected in 05/2001 ā āHigh School Diploma: - GPA:
Experience
Hawkins Chemical - Sales Representative Webster, FL, 09/2020 - 03/2022
Accomplished yearly quotes for gross sales of new and used vehicles.
Brought in above-average sales revenue each month.
Achieved highest growth percentage company-wide in 2021.
Reviewed purchases and sales contracts for compliance with dealer and legal standards.
Sourced vehicles from other dealer lots and auctions.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Sold trade-ins and located desirable purchases and vehicle auctions.
Engaged customer base to drive retention across departments.
Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
Explained options and add-ons to increase customer knowledge and enhance profits per sale.
Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
Gave detailed information regarding operation of standard and optional vehicle features.
Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
Provided quotes and financing options to customers by understanding financial status and interest rates.
The Kitchen - Floor Manager Chicago, IL, 06/2018 - 03/2021
Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated tasks appropriate to individual employees to provide development opportunities.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Trained, motivated and oversaw team of 10 Salesman delivering outstanding service to every customer.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Stayed up-to-date on extensive company products and services.
Followed up with existing customers to generate new prospective buyers through referrals.
Established effective employee schedules to meet expected customer demands.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Hawkins Chemical - Sales Representative Billings, MT, 09/2014 - 06/2018
Greeted customers at arrival to build positive relationships and discuss vehicles.
Responded to inquiries from potential customers via email and telephone.
Showcased vehicle features and took customers on test drives in local area.
Managed sales negotiations and financing options.
Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Educated customers about sales processes, warranty requirements and service standards.
Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Adhered to standards of quality and service and industry regulations.
Tracked updates to vehicles, changing markets and customer purchasing trends.
Networked with remote dealers to source vehicles for customers.
Consistently exceeded quotas by pursuing and closing sales.
Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
Toyota Boshoku - Team Leader Mantachie, MS, 04/2004 - 09/2014
Delegated daily tasks to team members to optimize group productivity.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Fostered positive employee relationships through communication, training and development coaching.
Utilized coaching and leadership principles to enhance internal and external team dynamics.
Created and distributed monthly, quarterly, and annual reports to management regarding performance.
Recommended and executed improvements for production and product quality.
Assigned projects and distributed tasks to team members as per area of expertise.
Conferred with other supervisors to coordinate operations and activities within or between departments.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Reviewed staff work and gave comprehensive and constructive feedback.
Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors, and case managers.
Built trust and rapport with patients by listening to concerns, advocating for wellness and educating on acute and chronic health issues.
Managed patients with acute and chronic conditions.
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