LiveCareer-Resume

sales representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Skills
  • Relationship Selling
  • B2B and B2C Sales
  • On-Site Product Demonstrations
  • Post-Sales Support
  • Sales Closing
  • Inside and Outside Sales
  • Product and Service Knowledge
  • Product Management and Pricing
  • Prospecting Skills
  • Sales Forecasting
  • Account Management
  • Customer Retention Abilities
  • Customer Needs Assessment
  • Business Development
Experience
06/2022 to Current
Sales Representative Pillar Innovations Albuquerque, NM,
  • Contacted new and existing customers to outline benefits of products.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Demonstrated product features to align with customer needs.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
09/2020 to 05/2022
Bank Teller Washington Federal Sequim, WA,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new checking, savings and lines of credit for customer accounts.
09/2018 to 01/2020
Call Center Representative Southwest Airlines Federal Credit Union Dallas, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
06/2015 to 09/2018
Bank Teller Washington Federal Socorro, NM,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new checking, savings and lines of credit for customer accounts.
Education and Training
Expected in 06/2015
Associate of Arts: Graphic Design
Cisco Junior College - Cisco, TX
GPA:
  • football scholarship
  • Major in business
  • 3.6 GPA
Expected in 05/2011
High School Diploma:
East Central High School - San Antonio, TX
GPA:
  • art club pres. Member
  • FFA Member
  • fooball all-city line backer

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Resume Overview

School Attended

  • Cisco Junior College
  • East Central High School

Job Titles Held:

  • Sales Representative
  • Bank Teller
  • Call Center Representative
  • Bank Teller

Degrees

  • Associate of Arts
  • High School Diploma

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