Sales Representative resume example with 2+ years of experience
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High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying to robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Personable and dedicated Customer Service Representative with extensive experience in the customer service's industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns.
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- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Achieved sales goals, increasing revenue by 200% for top accounts and expanding personal sales portfolio by the end of the month.
- Created and implemented store displays, promoting sales and growth.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Achieved or surpassed sales quotas by as much as 120%.
- Improved overall customer purchasing experiences to promote steady revenue.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Promoted brand through event marketing, demonstrations and sales.
- Completed all assigned training to stay updated on important policies and procedures.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Trained customer service, marketing and sales teams for events.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed account and service histories to identify trends and issues.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Checked office supplies stock and placed orders to maintain levels.
- Planned and executed corporate meetings, lunches and special events for groups of 10-30 + employees.
- Received and routed incoming calls and correspondence to promote timely communication.
- Created agendas, meeting notes and other documents to enhance collaborative process.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Revised and maintained master calendar for client appointments.
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- Organized corporate luncheons, dinners, conferences and special events.
- Directed event production in collaboration with sponsors, hosts and internal teams.
- Planned, coordinated special events.
- Trained customer service, marketing and sales teams for events.
- Scheduled and booked reservations, managed transportation and secured venues for events with up to maximum capacity participants.
- Organized all event logistics and operations, including facility selection, pricing, transportation, accommodations, food and beverage selections and audio-visual arrangements.
- Selected décor and event materials fitting clients' requests and vision.
- Recommended money-saving strategies for events to bring costs within budget.
- Scheduled and confirmed appointments.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Collaborated with management, sales and engineering to adjust plans and maintain targets.
Morton College - Cicero, IL
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Resume Overview
School Attended
- Morton College
Job Titles Held:
- Sales Representative
- Customer Service Representative
- Event Coordinator
Degrees
- Some College (No Degree)
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