sales representative resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Service-oriented Manager with more than 20 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories. Expertise in purchasing, project management, shipping, receiving, ordering pulling, logistics and B2B online ordering. Experienced warehouse and operations manager with over 25 years of experience in distribution. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands.

  • Account Management
  • Sales presentations
  • Accomplished manager
  • Coaching and mentoring
  • Stock Management
  • Staff Training and Motivation
  • Microsoft Office
  • Customer Service
  • Team Member Motivation
  • Analytical problem solver
  • Strategic Planning
  • Direct sales
  • Sales inventory operations planning (SIOP)
  • New product launching
  • Order pulling
  • Employee time-sheet processing
  • Quarterly reviews
  • Overseeing employees
  • Maintaining budgets
  • Vendor procurement
  • Managerial skills
  • Branch operations
Education and Training
Chaparral High School Las Vegas, NV Expected in High School Diploma : Liberal Arts and General Studies - GPA :
University Nevada Las Vegas Las Vegas, NV Expected in : - GPA :
American Family Insurance - Sales Representative
White Bear Lake, MN, 01/2021 - 05/2021
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Fostered relationships with customers to expand customer base and retain business.
The Paradies Shops - Customer Service Associate
Sacramento, CA, 06/2020 - 01/2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Premier Federal Credit Union - Branch Manager
Charlotte - Ashley Rd, NC, 12/1999 - 02/2020
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement
  • Resolved escalated customer issues effectively
  • Engaged employees in business processes with positive motivational techniques
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
  • Assessed employee performance and developed improvement plans
  • Led team of 15 staff
  • Wrote reports detailing branch activities
  • Oversaw truck deliveries to ensure client satisfaction
  • Maintained friendly and professional customer interactions
  • Supportively directed team of up to 15, improving performance and efficiency to maximize operational results
  • Increased overall annual sales by incorporating several quality process improvements within branch
  • Boosted branch sales by developing and deepening customer loyalty through relationship building.
Hearst Communications - Zone Manager
Charlotte, NC, 12/2011 - 11/2018
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Engaged in product training and demonstrations with customer to help grow their businesses
  • Organized promotional events and interacted with community to increase sales volume
  • Had integral part in sales planning, development, and team and account management for
  • Las Vegas market
  • Increased monthly gross sales and exceeded goals for sales, revenue and profit margins multiple times
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing long-term accounts
  • Held regular meetings with local management team to identify techniques to overcome sales obstacles
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
  • Organized promotional events and interacted with industry professionals to increase sales volume
  • Worked diligently to resolve complaints, promoting loyalty and enhancing operations.
Lincoln Property Company, Inc. - Assistant Manger
Houston, TX, 12/1997 - 11/1999
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Submitted reports to senior management to aid in business decision-making and planning
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Increased sales revenues by promoting complementary products and educating customers about store promotions
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
  • Onboard new employees, including training, mentoring and new hire documentation
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
  • Responded to customer concerns, working with manager to raise customer satisfaction
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Supervised team of 5 employees and provided feedback on performance
  • Reviewed sales and gross profit reports to determine options for increasing market growth
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Lands' End - Sales Associate
Dallas, TX, 03/1994 - 11/1997
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Maintained organized, presentable merchandise to drive continuous sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections
  • Completed orders through Prelude system and organized product deliveries to meet customer timetables
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Maintained customer satisfaction while handling Pool product returns quickly and professionally
  • Educated customers on promotions to enhance sales.
Activities and Honors
Board Member, APSP (Association of Pool and Spa Professionals), 2012 to Current Member, Congregation Ner Tamid Volunteer, Family Promise Las Vegas Certifications Fork Lift Certification
Additional Information
  • Accomplishments , Gold branch for Western Division in 2004. Gold branch for Mountain Division in 2014. Silver Branch for Mountain Division in 2015. Entrepreneur of the year for Western Division 2004.
  • Gold branch for Western Division in 2004
  • Gold Branch for Mountain Division in 2014
  • Silver Branch for Mountain Division in 2015
  • Entrepreneur of the year for Western Division in 2004.

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Resume Overview

School Attended

  • Chaparral High School
  • University Nevada Las Vegas

Job Titles Held:

  • Sales Representative
  • Customer Service Associate
  • Branch Manager
  • Zone Manager
  • Assistant Manger
  • Sales Associate


  • High School Diploma

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