Sales Representative Resume Example
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SALES REPRESENTATIVE
Professional Summary
Self-motivated and highly-organized business administration professional with 13 years of experience. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Background includes working in both administrative and customer-facing positions. Top strengths include data entry, consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in oracle netsuite with expertise in database management. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.
Skills
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Work History
Sales Representative | 10/2018 to Current
Service Corporation International - Kennesaw , GA
Service Corporation International - Kennesaw , GA
- Performed cold-calling and follow-ups with leads to secure new revenue
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 25%
- Set up appointments with potential and current customers to discuss new products and services
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Collected and processed payments
- Used consultative sales approach to understand and meet customer needs
- Responded to telephone and in-person requests for information
- Utilized professional sales techniques to persuasively communicate with clients
- Retained excellent client satisfaction ratings through google and facebook
- Fostered close-nit partnerships with customers to uncover and meet specific goals
- Presented latest merchandise to prospective buyers
- Proactively managed client correspondence and recorded all tracking and communications
- Developed strong rapport with customers and created positive impression of business
- Built customer loyalty and retention by delivering excellent shopping experiences
- Contacted satisfied customers to offer additional services
- Helped resolve client problems quickly with superior customer service
- Implemented marketing and sales campaigns to effectively brand our vehicles
Financial Services Representative | 10/2018 to 07/2019
Hutchinson Credit Union - Wichita , KS
Hutchinson Credit Union - Wichita , KS
- Offered competitive commercial banking solutions and retail financing options
- Maintained friendly and professional customer interactions
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Assessed clients' financial situations to develop strategic financial planning solutions
- Created member account profiles on organization's online banking program
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances
- Worked with clients and finance companies to find optimal solutions for financing
- Sold finance & insurance products to customers
- Produced & submitted paperwork for title work
- Secured funding from finance sources in a timely manner
- Provided customers with thorough explanation of aftermarket products and extended warranties
- Provided customers with complete explanation of manufacturer and dealership service procedures and policies
- Contacted customers for miscellaneous documents
- Verified legal descriptions, vesting and regular searches that have been entered into the system
- Prepared legal documents to transfer title
- Processed finance and lease deals accurately, fairly and in accordance with local, state and federal statutes and company policies
- Processed all federal, state, and dealer paperwork related to vehicle transaction
- Understood and complied with all federal, state, and local regulations that affect the new- and used-vehicle and finance departments
- Checked all paperwork for, but not limited to, correct title, lien information, taxes, consumer information before forwarding to accounting department
- Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals
- Computer proficient
- Able to define problems, collect data, establish facts, and draw valid conclusions
- Able to interact well with others and be a positive influence on morale of department, dealership and organization
- Strong sense or urgency to complete any given miscellaneous tasks to help support team
Office Manager | 05/2011 to 09/2018
Milk Specialties - New Holstein , WI
Milk Specialties - New Holstein , WI
- Completed bi-weekly payroll for 14 employees
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Compared vendor prices to ensure optimal savings
- Recruited and hired qualified candidates for vacant and new positions
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Organized international and domestic travel arrangements for up to 2-3 staff members, including all transportation and hotel stays
- Managed 14 employees in a 4 department office, supervising workers and enhancing productivity and efficiency
Assistant Store Manager | 07/2007 to 04/2011
Bootbarn, Inc. - Kalispell , MT
Bootbarn, Inc. - Kalispell , MT
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in [Result].
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Coached team on effective upselling and cross-selling methods.
- Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Answered questions about store policies and concerns to support positive customer experiences.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
Lake Region High School - City, State | High School Diploma05/2008
Polk State College - City, State | Associate of ScienceBusiness Administration And Management, 09/2010
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Resume Overview
School Attended
- Lake Region High School
- Polk State College
Job Titles Held:
- Sales Representative
- Financial Services Representative
- Office Manager
- Assistant Store Manager
Degrees
- Lake Region High School - City , State | High School Diploma
Polk State College - City , State | Associate of Science
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