Sales Representative Resume Example Company Name

SALES REPRESENTATIVE

Professional Summary

Self-motivated and highly-organized business administration professional with 13 years of experience. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Background includes working in both administrative and customer-facing positions. Top strengths include data entry, consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in oracle netsuite with expertise in database management. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions.

Skills

Time management
Strategic planning
Data entry
Computer savvy
Merchandising expertise
Expense reporting
Company processes
Acquiring clients
Customer service
Interpersonal communication skills
Problem solving strength
Records management
Account servicing
Documentation review
Temporary tags

License plates expertise
Payment processing
Records analysis
Organized
Detail-oriented
Analytical thinking
Self-sufficient
Hourly shift management
Inventory auditing
Supply ordering
Interviewing
Memorization and recall
MS Office proficiency
Sorting and labeling
Punctual

Work History

Sales Representative | 10/2018 to Current
Company Name - City, State

Performed cold-calling and follow-ups with leads to secure new revenue
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 25%
Set up appointments with potential and current customers to discuss new products and services
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
Collected and processed payments
Used consultative sales approach to understand and meet customer needs
Responded to telephone and in-person requests for information
Utilized professional sales techniques to persuasively communicate with clients
Retained excellent client satisfaction ratings through google and facebook
Fostered close-nit partnerships with customers to uncover and meet specific goals
Presented latest merchandise to prospective buyers
Proactively managed client correspondence and recorded all tracking and communications
Developed strong rapport with customers and created positive impression of business
Built customer loyalty and retention by delivering excellent shopping experiences
Contacted satisfied customers to offer additional services
Helped resolve client problems quickly with superior customer service
Implemented marketing and sales campaigns to effectively brand our vehicles

Financial Services Representative | 10/2018 to 07/2019
Company Name - City, State

Offered competitive commercial banking solutions and retail financing options
Maintained friendly and professional customer interactions
Rapidly and efficiently prepared customer and ATM cash and change orders
Assessed clients' financial situations to develop strategic financial planning solutions
Created member account profiles on organization's online banking program
Worked with clients to develop financial planning strategies and solutions through evaluation of finances
Worked with clients and finance companies to find optimal solutions for financing
Sold finance & insurance products to customers
Produced & submitted paperwork for title work
Secured funding from finance sources in a timely manner
Provided customers with thorough explanation of aftermarket products and extended warranties
Provided customers with complete explanation of manufacturer and dealership service procedures and policies
Contacted customers for miscellaneous documents
Verified legal descriptions, vesting and regular searches that have been entered into the system
Prepared legal documents to transfer title
Processed finance and lease deals accurately, fairly and in accordance with local, state and federal statutes and company policies
Processed all federal, state, and dealer paperwork related to vehicle transaction
Understood and complied with all federal, state, and local regulations that affect the new- and used-vehicle and finance departments
Checked all paperwork for, but not limited to, correct title, lien information, taxes, consumer information before forwarding to accounting department
Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals
Computer proficient
Able to define problems, collect data, establish facts, and draw valid conclusions
Able to interact well with others and be a positive influence on morale of department, dealership and organization
Strong sense or urgency to complete any given miscellaneous tasks to help support team

Office Manager | 05/2011 to 09/2018
Company Name - City, State

Completed bi-weekly payroll for 14 employees
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Compared vendor prices to ensure optimal savings
Recruited and hired qualified candidates for vacant and new positions
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
Organized international and domestic travel arrangements for up to 2-3 staff members, including all transportation and hotel stays
Managed 14 employees in a 4 department office, supervising workers and enhancing productivity and efficiency

Assistant Store Manager | 07/2007 to 04/2011
Company Name - City, State

Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Monitored over 10 employees' day-to-day activities and made plans to rectify issues resulting in [Result].
Rotated merchandise and displays to feature new products and promotions.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Coached team on effective upselling and cross-selling methods.
Interviewed, hired and trained [Number] staff associates and equipped to comply with company policies and procedures.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Answered questions about store policies and concerns to support positive customer experiences.
Reviewed sales and gross profit reports to determine options for increasing market growth.

Education

Lake Region High School - City, State | High School Diploma05/2008

Polk State College - City, State | Associate of ScienceBusiness Administration And Management, 09/2010

Resume Overview

School Attended

Lake Region High School
Polk State College

Job Titles Held:

Sales Representative
Financial Services Representative
Office Manager
Assistant Store Manager

Degrees

Lake Region High School - City , State | High School Diploma
Polk State College - City , State | Associate of Science

Sales Representative Resume Example

Resume Score: 80%

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