LiveCareer-Resume

sales representative resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Motivated Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Problem solving strength
  • Interpersonal communication skills
  • Revenue Generation
  • Prospect qualification
  • Customer service
  • Sales Closing
  • Sales and Marketing
  • Persuasive communication
Education
St.Croix Educational Complex St.Croix U.S Virgin Islands , Expected in 05/2015 HS Diploma : - GPA :
Accomplishments

October,March,April.May 2019 Wyndham champion circle sales

Month of October 2016 top producer award

Month of November 2016 top producer award

Month of April 2016 top producer award

Work History
Advocate Construction - Sales Representative
Southlake, TX, 01/2019 - 04/2020
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
  • Initiated sales strategies by recruiting new clients through approved methods.
  • Identified client needs, built relationships and overcame objections to drive sales.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Bluegreen Resorts - Confirmation Sales
Gatlinburg, TN, 02/2017 - 06/2018
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
Hilton Grand Vacations Inc. - Vacations Sales Specialist
City, STATE, 06/2016 - 03/2017
  • Collaborated and communicated across all organizational levels to derive new strategies for reaching broad range of customers and document progress.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Overcame objections using friendly, persuasive strategies.
  • Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Spinnaker Resorts - Vacation Sales Representative
City, STATE, 01/2016 - 06/2016
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Educated customers on promotions to enhance sales.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.

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Resume Overview

School Attended

  • St.Croix Educational Complex

Job Titles Held:

  • Sales Representative
  • Confirmation Sales
  • Vacations Sales Specialist
  • Vacation Sales Representative

Degrees

  • HS Diploma

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