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sales representative resume example with 18 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Skills
  • Post-sales support
  • Relationship selling
  • Product management and pricing
  • Product and service knowledge
  • Inside and outside sales
  • Customer needs assessment
  • Customer retention abilities
  • Product merchandising
  • Key account generation
  • Account management
  • Client account management
  • Active listening
  • Customer service
  • Supervision
  • Clerical
  • Safe serving knowledge
  • Anticipating guest needs
  • Outstanding customer service
  • Health codes compliance
  • Service-oriented mindset
  • Excellent judgment
  • Courteous
  • Basic accounting
  • Balancing the cash register
  • Cash and credit transactions
  • Cash register operation
  • Outgoing personality
  • Organizational ability
  • Accounting and bookkeeping
  • Customer relations
  • General ledger entries
  • General ledger accounting
  • Audit counts
  • Inventory tracking
  • Work ethic
Experience
Sales Representative, 09/2019 - Current
Advocate Construction Detroit, MI,
  • Fostered relationships with customers to expand customer base and retain business.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Pursued over new accounts through lead generation, cold calling and advertising referrals.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Contacted new and existing customers to outline benefits of products.
  • Monitored customer order process and addressed customer issues.
  • Developed key customer relationships to increase sales.
Customer Service Representative, 09/2019 - Current
Capitol Federal Savings Bank Lawrence, KS,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered [Number]+ inbound calls per day and directed to individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Made outbound calls to obtain account information.
Bar Manager, 05/2002 - 07/2018
Legends Coral Gables, FL,
  • Created signature beverages to increase revenue and patron loyalty.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Developed and implemented drink specials to increase sales [Number]%.
  • Maintained list of ride services for inebriated customers.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Maximized revenue by creating house-made infusions, juice and other preparations.
  • Poured wine, beer and cocktails for patrons.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Oversaw drink service at busy establishment serving over [Number] guests nightly.
  • Monitored patron alcohol consumption to encourage safety.
  • Monitored cash intake to reduce discrepancies.
  • Planned and updated menus to accommodate customer preferences.
  • Strengthened financial controls to prevent theft and lost funds.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Established customer rapport by engaging in friendly conversations with [Number] customers daily.
  • Implemented special events to boost customer numbers and profits.
  • Reorganized bar stations to streamline service flow.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Drafted operational manuals and created food and liquor inventory systems.
  • Strategized business by collecting guest feedback for process improvements.
  • Restocked beer and liquor regularly and after special events.
  • Collected appetizer, entree and wine orders from patrons.
Education and Training
: General , Expected in
-
Century College - White Bear Lake, MN
GPA:
Status -
High School Diploma: , Expected in 06/2000
-
Rush City High School - Rush City, MN
GPA:
Status -

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Resume Overview

School Attended

  • Century College
  • Rush City High School

Job Titles Held:

  • Sales Representative
  • Customer Service Representative
  • Bar Manager

Degrees

  • High School Diploma

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