Accomplished Administrative Assistant/Service Representative with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise.
Skills
Lead prospecting
Service Agreements
Office administration
Document Conversion
Project Management
Scheduling
Travel planning
Social media knowledge
Expense reporting
Team building
Account servicing
Process optimization
Filing
Advanced MS Office Suite Knowledge
Employee timesheet processing
Purchase orders organization
Letter preparation
Mail distribution
Calendar Scheduling
Marketing
Education
Texas State UniversitySan Marcos, TXExpected in – –No Degree:Business Administration - GPA:
Cypress Springs High SchoolCypress, TXExpected in 05/2015 – –High School Diploma: - GPA:
Work History
Holt Of California - Sales Representative Stockton, CA, 02/2019 - 03/2020
Process sales transactions of new memberships
•Maintain accurate records using established Orangetheory Fitness Sales System
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Communicated with customers to understand needs and recommend appropriate solutions.
Initiated sales strategies by recruiting new clients through approved methods.
Documented all customer interactions using OTF Sales Que to capture data in processing system.
Richemont - Client Advisor Palo Alto, CA, 07/2018 - 12/2018
Support customer inquiries relating to consumer products and design
Followed up with vendors and distribution centers to track ad preparation and sales results.
Communicated with suppliers to negotiate best pricing on apparel and accessories.
Trained assistant buyers to help achieve established development goals.
Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
Oversaw procurement of products and apparel for GUCCI store.
Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Increased customer satisfaction by resolving merchandise and return issues.
Developed team communications and information for team-building meetings.
Drove operational improvements which resulted in savings and improved profit margins.
Worked with established customers to understand needs and provide exceptional service ensuring future relationships.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Dignity Health - Credentialing Specialist Bakersfield, CA, 02/2017 - 06/2018
Received and evaluated applications to look for missing and inaccurate information.
Conducted primary source verifications such as background checks and board certifications.
Enrolled providers and Medicaid, Medicare and private insurance plans.
Obtained NPI numbers for providers and facilities and updated existing profiles.
Prepared records for site visits and file audits.
Implemented process improvements to automate office operations, including record tracking .
Improved office efficiency by effectively managing internal communications and correspondence.
Coordinated implementation of people-related services, policies and programs through departmental staff.
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
Implemented process improvements to automate office operations, including record tracking and licensing.
HOUSTON DYNAMO - HR Administrative Assistant - Intern City, STATE, 09/2016 - 12/2016
Establish personnel records for potential new hires in Guest Services, Administration, Marketing, Sales & Facility Maintenance
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Created and implemented standard operating procedures for records handling.
Drafted agendas, recorded minutes and created employee documents for monthly meetings.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Composed and proofread memos, letters and reports to verify error-free communication.
Developed filing and created new personnel files during on-boarding of new-hires.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Provided clerical support to HR department by copying, faxing and filing documents.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Maintained daily reports and advised executive leaders in decision-making processes.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Produced highly accurate internal and external letters and memoranda.
Assisted coworkers and staff members with special tasks on daily basis.
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